Joey's Truck & Auto Repair, Inc.
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Review highlights
"… so I can spread the cost out over time. That's a real plus on an aging truck. They are honest and very competent. They honor their warranties, use first class parts, and …"
"Great price, great work, and amazing customer service."
"Good, consistent service with honest people."
Overview
Categories
Truck repair shop, Auto air conditioning service, Auto electrical service
Directions
2641 N Graham St
Charlotte, NC, 28206
Phone number
Call: (704) 372-3885Website
View websiteAppointments
Book appointmentHours
Sunday
Closed
Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 4:00 PM
Thursday
8:00 AM - 4:00 PM
Friday
8:00 AM - 4:00 PM
Saturday
Closed
Description
At Joey's Truck Repair, Inc. We know how important it is to have a solid, trusting relationship with the people you choose to maintain your vehicles! We treat our customers the way we’d want to be treated…like family! That’s something that comes very naturally to us because we are a family owned and operated service center. Offering honest, dependable quality service has been our #1 priority since opening in 1982. We are a Gold Certified NAPA AutoCare and Truck Service Center! We employ only the most dedicated, hardworking technicians, to uphold the high standards that we, as a company, have set for ourselves. Customer satisfaction has been and always will be our professional goal!
Reviews
Nov 07, 2024
These guys are always top notch and do everything they say their going to. Highly recommend!
Oct 07, 2024
Great price, great work, and amazing customer service.
Aug 07, 2024
Great, honest service!
Aug 07, 2024
I can’t praise this shop enough. Joey’s has saved the day multiple times. Joey’s is my go-to, no question.
Jun 07, 2024
Appreciated their timeliness, however, I asked for a quote on work that was to be performed as part of the diagnostic process. The person on the phone looked up the part and labor in their system and gave me a quote of $250-350 based off that information. When I went to pay for the work I was charged $380 for labor alone. The quote for additional work that was needed was $3,500 beyond what we have paid previously with other reputable shops. When I brought up that I was unhappy with the mismatch in quote vs actual paid, the response I received was “okay, what’s your card number?”
May 07, 2024
I appreciate the steady Communication & the feeling comfortable with the service we received. Look forward to continue doing more business.
Apr 07, 2024
This guy's are disappointing. They stole my 5000.00 cash on a 1999 dodge 3500. They charged me 508.00 just to remove my diesel tank. They only change ball joints and brakes pads for 5000.00. Cooks!!!! They charged me and didn't remove the tank. These guy are cooks that will steal your money . Take your business somewhere else. Not here!!! Steve is a lier.. I have file legal paperwork on this company....
Mar 07, 2024
Great experience from start to finish. I use them for maintenance on my Ford Transit 350 XLT passenger van. They always take really good care of me and tend to get my service done faster than expected. Plus it's family-owned which I love to support family businesses.
Mar 07, 2024
Only place I'll take my cars and work vehicles. They use the best parts and have the best knowledgeable crew, that a truly honest about what your vehicle needs.
Mar 07, 2024
These folks have worked with me for years to keep my truck on the road. They work with me to stage my maintenance so I can spread the cost out over time. That's a real plus on an aging truck. They are honest and very competent. They honor their warranties, use first class parts, and I can trust them. I greatly appreciate this place, and recommend them.
Feb 07, 2024
Friendly service and very transparent and honest about work that needed to be done. Will definitely be back!
Jan 07, 2024
Great mechanics!
Jan 07, 2024
Slimy business practices, and please avoid at all costs - In summary, they charged $200 for a diagnostic that took 30 mins. There was no communication on the fee prior to dropping it off. SUMMARY BELOW: My sister-in-law had car issues, and we dropped it off for a quote of repair. The quote was $750 to change out spark plugs and ignition coils. Naturally, we called around to verify the rate was a good one, and to see if there were other options. We found 2 reputable shops that quoted quite less. One for $495, and the other for $512. At that point we decided to take it elsewhere due to the significant difference. Upon arriving, they informed us of the fee, using their policy on the wall that they have the right to charge what they want. Of course we fought it, but Steve just kept pointing to the sign in a condescending way. Out of principal, my wife and sister-in law paid the fee and took the car to another mechanic. To be clear, a reasonable diagnostic fee is one thing, but paying $400/hr for a diagnostic is another. Standing behind the "right to charge" what they want is slimy, and brings their integrity into question. My recommendation would be to stay away, but if you do choose to use Joey's, either be clear in asking what the fee is up front if there is a possibility you won't use them, or know that you're using them 100% before dropping off your car.
Dec 07, 2023
Awesome place and awesome people... They did the job right the first time!
Dec 07, 2023
Been bringing our 3 work trucks here for over a year and always had a great experience.
Dec 07, 2023
Excellent communication. Inspection report was accurate and nicely done. Repairs were done on time and above and beyond customer service
Dec 07, 2023
I came to Joey's and I could not ask for better service and professionalism. Lucky fixed my issue with my car. They are all great mechanics with wonderful customer service. Thank you!
Dec 07, 2023
I feel like the customer service is quick and to the point. Joey strikes me as trustworthy. The work is done well and efficiently.
Dec 07, 2023
Joe is amazing. One of the few, honest and reliable guys one hardly ever encounters. My wife and daughters ran out of gas (we suspected) on their way through South Hill at night. Joe promptly responded to a call. Gave honest advice. Was ready to help them immediately but suggested letting AAA come out first and provide some gas to save the expense. Said he would meet them at their hotel if anything else was wrong. Waited for me to update him to make sure everything was all right and refused to let me give him anything for his assistance. What an incredible person!
Dec 07, 2023
Joey's is always so prompt and knowledgeable about all things in commercial trucks and beyond. They truly take customer service to the next level.
Dec 07, 2023
The team at Joeys is honest and timely, but even more important, they are kind to work with!
Dec 07, 2023
They were very professional and took great care of my truck. I highly recommend Joey's for any repairs you may have.
Dec 07, 2023
Very pleased they did a nice job on alignment
Dec 07, 2023
I’m really glad I brought my truck to Joey’s. Steve was great! They fixed my problem efficiently, fast, and for a reasonable price. The yard was well lit, secure, and easy to find.
Dec 07, 2023
The guys are so friendly, honest, go out of their way to work me in on short notice.
Dec 07, 2022
Excellent Service
Dec 07, 2022
Needed a good reliable shop that isn't scared of a diesel dually work truck. They did a great job inspecting another shops work and repairing what needed to be done. Fair prices, honest and very thorough. Every visit comes with a full diagnostic (with pictures), which is great. I have 2 trucks that I trust to have Joey's work on. They came highly recommended and I will continue that trend. Took the survey from Napa after my 2nd visit. Ended up today receiving a $100 visa gift card for a quick 2 minute survey.
Dec 07, 2021
Awesome service very friendly and knowledgeable staff. My new go to shop for all of our family's vehicles
Dec 07, 2021
Could not help with my van. Was told they don't work on vans older than 2000.
Dec 07, 2020
Great experience again first class treatment first class accommodations
Dec 07, 2020
I had a great experience with Joey's Truck and Auto Repair. They were very efficient with the service they provided, reasonably priced, and the communication throughout the entire process was fantastic. Would recommend them to anyone needing service done to their vehicle.