K & M Auto Service

Oct 07, 2024

Excellent service, great people, very timely repairs

Oct 07, 2024

Helped to fix my air conditioner issues on my Chevy Silverado. Great customer service.

Sep 07, 2024

Absolutely amazing people. They diagmosed and took care of the issue immediately, and were very courteous and extremely honest. And the price was a real surprise as well for the better.

Sep 07, 2024

Great experience overall. Quick, friendly, and quality service.

Jul 07, 2024

Outstanding performance, great lobby for waiting for your work to be done, free WiFi, free Keurig coffee, the work on your is top notch!!!!

Jun 07, 2024

I am extremely disappointed with K & M automotive. After having brought both of my vehicles here for emergency + regular maintenance over the past year, I just recently had a really bad experience. I went on a road trip in my 2006 Toyota Sienna to Los Angeles (225k miles). I had just had a new starter and battery put in by K &M (2/6/2024, fine job, no issues), and on 1/30/2024 had the valve cover gasket, fuel injection plenum gasket + all 6 spark plugs replaced. When they did that job they had to remove the intake manifold to reach the back cylinders + spark plugs (1, 3, 5). They told me that they removed and replaced the spark plugs, and when they did this job the clips to the ignition coils all broke (this is to be expected because its an older vehicle and the plastic gets brittle). They never told me that the clips broke, or how they were going to remedy the situation. The way they fixed it was by using an epoxy, as well as using zip ties, to connect the wiring assembly to the ignition coils. There was no rush for me to get the vehicle back, so there was no reason that they should not have done the job correctly, which is to replace the clips on the wiring assembly so that the ignition coils are securely connected (heat/temperature fluctuation will loosen the connection over time). While I was on my road trip, all the way down in LA, one of the ignition coils started misfiring. It was diagnosed, initially, as a loose connection. For a mechanic to be able to JUST look at the ignition coil #1, they had to remove the intake manifold, which was a $520 job. Then they had to replace all 6 ignition coil connectors, which cost $209.94, just for the parts (not including labor). I was told by multiple mechanics, as I had to shop around down there, that this was a poorly done job and that it was only the type of job they would do if someone was in a rush to get their car back and there were no parts (wiring assembly/ignition coil clips) available. I called the K & M office and asked about how they would do this job, and they told me that they normally give people the option, which they did not do. Had this job been done correctly the first time around, or if K & M would have given me the option for them to do the job correctly, I would have been able to avoid this problem and saved nearly a thousand dollars on a car repair that temporarily left me stranded in Los Angeles, needing to drive back to Portland. I'm extremely disappointed because I like the people that work there and trusted them for the past year with both of my vehicles and won't be returning back to this automotive center. I don't think they are bad people or dishonest, but I do think they did a poor job and left me in a bad situation that could have been avoided by doing the job properly the first time. I was hoping they would try to remedy the situation for me by compensating the amount I had to pay out just to get the intake manifold off, plenum gasket replaced, and clips replaced, but the vibe I got was that I was SOL. I hope other people have a better experience here, and it's a bummer because it's my neighborhood shop. I hope you guys can do better with the next person that comes in!

Jun 07, 2024

I appreciate how quickly they made time for me and the diagnostic process with photos. I’ll likely return when I need help trouble shooting and for questions on repairs.

Jun 07, 2024

K&M’s mechanic solved car problem that had stumped mechanics at previous garage. Car now running beautifully. I will be taking my Nissan Versa to K&M from now on. Thank you, K&M.

Jun 07, 2024

These fine folks took me in near the end of their business day. They were so very kind and non-judgmental. Chris and Jackie did all they could to help me, and I am very grateful. Please give them your business if you are in the area! A big hearty recommendation from me.

May 07, 2024

I’ve called like 5 times in the past year with a variety of issues on 2 different cars and got told no every single time. From changing the down pipe, to switching out a rear cable on my GTI. Les Schwab did it all in like 5 minutes. What does this shop even do?

May 07, 2024

Kind, professional, and fair. A great experience. Thank you!

Mar 07, 2024

Thank you everyone at K&M. Quick diagnostics, very fair rates and phenomenal time to finish. Bravo.

Feb 07, 2024

Excellent service. They treat you like a real person, reasonable prices, and detailed diagnostics.

Feb 07, 2024

I have tried other shops in town and I can say these people know what they are doing. They are very communicative, honest and their prices are very reasonable. I took my car in because my head and brake lights were burned out. They replaced the bulbs at no charge. It felt odd not to pay for the replacement bulbs. Now on, this will be my goto shop for car repairs.

Feb 07, 2024

They will over charge you buy 300 dollars

Feb 07, 2024

Trusted but expensive

Jan 07, 2024

Extremely thorough inspection for a reasonable price, fast service, friendly and accommodating staff!

Dec 07, 2023

Extremely professional, kind, and great customer service! I've been using them for maintenance for 7 years. I will not take my truck anywhere else.

Dec 07, 2023

Gets me Going Funkie Style

Dec 07, 2023

K & M Auto Service is great, I have been using their services for years. They warranty their work , have great customer service. They treat you right. I would recommend their service to everyone !!!

Dec 07, 2023

TLDR: Do not go to this shop because they’re liars. I’m sure they can handle an oil change, but don’t support people who so brazenly attempt to take advantage of others and ruin vehicles. I used to go to the one on 122 for just general oil changes. Never an issue. After I moved, the 50th location was closer so went once for an oil change. One price was quoted on the phone, and then a different price given in shop. That was strike one. Strike two (unrelated to their oil change and a couple years later) I heard a CLUNK and my clutch/gear shift started to act weird and degrade quickly. My normal mechanic (not them) couldn’t get me in, so I called these guys and they did get me in same day. I am the original owner of a 2001 Tacoma with only 149k on it. I also know a bit more about mechanics than people assume when looking at me. When I took it in I asked them to very specifically confirm the baring within the gear shift was not the problem, as the Tacoma forums all say this is commonly the issue for my truck and matched what I had experienced when the problem happened. K&M said they confirmed it was not the bearing, and that they’d need to open up the transmission because it was “likely a total transmission failure, yet we can’t know until we open it up.” Cost just to open was $5k, and more work potentials had a range of costs after the $5k that went up to $8k. I know what transmission failure means and acts like and this was not it. I asked again if they had confirmed the gear shift baring. The woman at the desk said yes, but the older man behind the counter wouldn’t look at me. I asked him directly. He said he took the shifter apart himself and confirmed it wasn’t the issue. Then the woman quickly started sketching out on a paper what the inside of a transmission looks like. Again, because she’s very falsely assuming I know nothing. I just smiled and said thanks, but no thanks, and that I only want a transmission specific shop to work on my transmission. Took my truck to a Gresham trans shop. Two hours later he brought me out a tiny baggie filled with little black pieces (see my attached pic). It was my gear shift baring, which didn’t just break in half like normal, but had basically shattered. The problem was exact thing I confirmed twice with K&M that they had ruled out as the issue. Yet they could not have even taken the gear shift apart or they would have seen this. So them EVEN CHECKING was a lie in itself. That lie alone cost me $85. Know how much it was to replace my shattered gear shift baring? $200. And all of that was labor. K&M wanted to take a cherry Gen 1 Tacoma and open up its transmission! This is the worst part of the story. But then to make it worse, they wanted to charge me $5-$8k for something that cost me $200, and that they had already lied about. Truly appalling and I tell everyone this story because it’s the exact thing people worry about with mechanics. And also very specifically how mechanics treat certain people based on stereotypes. Put this review off for a few months because I was so appalled. But someone just asked me for a mechanic recommendation so this resurfaced in my mind. This took place in summer 2022. I hope the shop tries to respond on this being false, in which case I’ll post the paper estimate I still have that outlines exactly what I have written above.

Dec 07, 2023

Fast, efficient, on time, friendly did exactly what I asked for, good place for service on all kinds of makes and models.

Dec 07, 2023

Great service at a fair price. Honest about the work that needs to be done and get it done in a timely manner. Will continue to bring my high mileage car here.

Dec 07, 2023

Honest, reliable, knowledgeable, and dependable are the adjectives I've come to associate with K& M . In large part to their mechanic Brian. He used to work at the Line Up Shop (closed in 2017) for many years. He's a phenomenal mechanic who knows tons about suspension work and so much more!! Go get your wheels aligned and truck lifted there!!! K& M Auto Service mechanic's work on all types of vehicles. I've seen classic and high-end vehicles in their bays. Not to mention everything else in between. Thank you, K&M, for your honest, well priced, and reliable service. I will surely be back for an alignment and much more!!

Dec 07, 2023

K & M is the place to go for auto service & repair. I have always found excellent customer service above and beyond the call of duty. I think they are an astute family business; I can really see the values they put forth in their service. I don't know why I go anywhere else!

Dec 07, 2023

K&M Auto Service is the best, most responsive, customer focused auto-service I've ever dealt with. They've diagnosed and solved mutiple challenging auto problems for me, as well as performing routine maintenance. They are professional, competent, thorough, fast, fair, and friendly. Highest recommendation. Peace of mind comes with K&M inspection and maintenance.

Dec 07, 2023

Quick and reliable! Definitely will be a return customer.

Dec 07, 2023

They are always super nice and always quick to fix

Dec 07, 2023

They did a great job even ended up being something else and I paid less for it. Great people!