Kaizen Collision Center - Emmet Street

Jan 30, 2025

Great place. Friendly and quick with my vehicle.

Jan 30, 2025

We had to get repair work done due to damage from the ice storm we had. I don’t think we anticipated having such an amazing experience working with Kaizen, given the circumstances. From start to finish, everything was so simple and convenient. Enterprise was able to pick me up at Kaizen to get my rental, and I was able to drop the car off at Kaizen once repairs were finished. Throughout the entire process, they kept us up to date via text and repairs were complete by their estimated completion date. It was truly the most wonderful experience. Thanks Kaizen!

Jan 23, 2025

Everyone was just great!! I couldn’t have had a better company handle my car!!!

Jan 23, 2025

Excellent communication throughout the process and my vehicle looks like new after repair. Great job by all involved!

Jan 23, 2025

Went in to get an estimate done because someone hit me. They took a total of 9 minutes to look over my car and get everything scheduled. For comparison, I went to Dingman's on 120th first and they took an hour and 45 minutes And estimated the cost at double the price. They also work directly with Enterprise so when I go to drop off my car, they will already have someone there to put me into a rental. So I think Kaizen is where I will be going from now on.

Jan 16, 2025

Customer service was decent, they always had smile on their face. Issue was is my car receiving even more damage from their inspection. It was an insurance claim, waited a month to get the vehicle in their shop. Dropped it off May 13th for inspection and work to start, picked up June 2nd. They wouldn't work on or warranty their paint job because of previous work wasn't "up to their standards". Which was kinda understandable However, KAIZEN COLLISION made the damage on the hood go from golf ball size to football size with excessive pressure washing. KAIZEN COLLISION also REMOVED the factory decals only on driver fender and not the passenger. Returned it to me that way. Had spoke with John (employee) and Geico separately and together on a call. None of this was mentioned to me until the day I picked it up.

Jan 06, 2025

Great experience. Friendly, professional, and timely.

Jan 06, 2025

Travis was great to work with and kept me informed throughout the process. Helped negotiate needs with insurance company, keeping my interests in mind. Got the job done earlier than expected. Would definitely recommend.

Dec 06, 2024

I am very pleased with my experience on my car repair.

Nov 06, 2024

Lovely folks here, very kind, very communicative about the status of my repairs. Quick work too!

Nov 06, 2024

Travis was great to work with and the work was excellent and quick.

Oct 06, 2024

I am super impressed with this shop. I was referred to them after my car accident by someone I trusted, they had good reviews & were in network with my insurance company. Leslie set everything for my rental car, they got me in/out, had already touched base with my insurance adjuster, I recvd text messages updating me on the status, once the estimate was completed & ins approved they lmk an approx date & sure enough, twas ready. Dropped off the rental & they took care of the rest. Josue, Leslie & Tre, and everyone else, thank you. You guys are a great team. I felt very taken care of throughout the process & you also provided security for me going forward that my car is safe for myself & my daughter. If you read this whole thing & are looking for a shop, you won’t be disappointed.

Oct 06, 2024

I had service done here would highly recommend! They are very professional, fast and reliable. Tre the estimater was great! Leslie was very friendly, helpful!

Oct 06, 2024

Very friendly and great work. My car looks brand new!!

Oct 06, 2024

Very friendly staff. Let’s you know the status of your vehicle and was on time

Sep 06, 2024

Great customer service,, excellent communication, timely delivery!

Sep 06, 2024

Great job

Sep 06, 2024

I highly recommend this place! Kept me informed, made the whole process run smooth (they even called and reserved a rental which was good since my insurance dropped the ball. When I got to the rental place they didn't have a reservation under my insurance and they were out of vehicles for at least the next week do I was extremely happy when they found me under the repair reservation), and had my van back better then I was expecting (they detailed it for me, which was unexpected but nice since I have 4 kids!)

Sep 06, 2024

My car had a lot of hail damage and I took my car to Kaizen! I was very happy with the work they completed and how smooth the process was! They have great communication and they truly want what is best for their clients!

Sep 06, 2024

The van looks great. It was ready on time. I received status on a regular basis. I am very happy with the whole process.

Aug 06, 2024

Fantastic job and communication. Highly recommend if you need their services

Aug 06, 2024

Good customer service!!

Aug 06, 2024

I received good, thorough, friendly service throughout my entire experience. I would highly recommend them.

Aug 06, 2024

Very friendly and communicative staff. They got the work done quickly and effectively. They worked directly with insurance and I felt cared for and that I could trust their team.

Aug 06, 2024

Very satisfied