Kalpins Express Auto Center

Feb 05, 2025

Great service and impeccable honesty

Feb 04, 2025

Fast. Helped me get a car with only a permit.

Feb 04, 2025

The staff was very helpful and friendly. Family environment.

Feb 02, 2025

Brought my car in on 1/16 for an inspection and repair. I had to make multiple calls to get updates. Till now, I still have not received an estimate for the cost of repair.

Jan 23, 2025

Great customer service, very fair on the prices and always done in a timely manner.

Jan 23, 2025

Had a great experience with them and a really great price on the car! Everyone here is super friendly and have amazing communication and work with you! Best car dealership experience ever! Steve and AJ are amazing and help you every step of the way!

Jan 23, 2025

John is always a help with vehicle services. They work to get you in around your schedule

Jan 23, 2025

Kalpins is the only shop I will go to in Rochester. They are knowledgeable and trustworthy.

Jan 23, 2025

The service was excellent but had to return following day for alternator. Battery installed the day before. The mechanic towed the vehicle to Auto Center to repair during frigid weather which was appreciated. I would recommend service Center to others.

Jan 23, 2025

Went in for NYS inspection. Was very satisfied with their service.

Jan 16, 2025

Great place, fast service, excellent work. I take my work and personal cars there. Got me an appointment right away, diagnosed my issue, and had me on the road within hours

Jan 06, 2025

2nd review since I cannot respond to the owner who replied to my initial posting. While I understand that every issue cannot be diagnosed over the phone, my car was not even remotely looked at. Didn't get brought into the garage. I told the guy at the desk what the issue was and was told point black that the shop didn't even do screen repairs. So in the future, if you, the owner make an appointment for a service call, please just do a quick check with your service time to ensure they can even look at it before making the appointment. I'm sure your team is amazing at the repairs they can do but my issue was with the lack of communication between service and sales/owner.

Jan 06, 2025

Amazing service all around! Went above and beyond to help fix my truck. I will definitely be back for any other services I need! Highly recommend!!

Jan 06, 2025

Excellent service as always! John is very personable and very knowledgeable. Love this place

Jan 06, 2025

Great mechanical & customer service.

Jan 06, 2025

John is the absolute best! Always honest and fair.

Jan 06, 2025

Staff was very kind on the phone in helping me book an appointment. Was happy they worked with my warrantee company. After driving 45 minutes to the location, I was told that the repair I needed couldn't be done by them as it was too complex (touch screen replacement). I asked why I was told the repair wouldn't be an issue and was told it was the sales manager who made the appointment. I suggested the staff advise him not to make appointments if he wasn't sure if they could complete it, I was told that the owner was the one who took my call and nothing would be done

Jan 06, 2025

This is going to be long winded stick with me. Background, i have a mechanical engineering degree throughout high school i worked as technician (mechanic) at either an automotive repair facility or a power sports dealer. I understand the process of the upsell and understand that if you take a vehicle in for an only NYS inspection, the business loses money. Kalpins, is about 1/4 mile down the road from where i work so the convenience of dropping a car and walking to the office is what made me give it a try. I have 2 vehicles, a new GMC Sierra and a 2006 Accord that is just used as a daily. 1st experience with Kalpins was a front end alignment on the accord in 2022. Long story short, they did a fantastic job at a fantastic price, at this point im all in for a 5 star review. 2nd experience, June of 2023. Inspection on the truck. It was a rainy day, wipers working mint. Inspection was NOT expired. They call me and tell me the wipers are torn and flopping, 75 for new wipers plus the inspection. I disagree as i was just driving it in the rain and tell them to fail it. They pause and tell me they scraped the sticker. I reply "that sounds like a Kalpins problem as it is illegal to scrape a not expired sticker" They pause and tell me they will call me back. They call back and ask how does $20 sound for the wipers. This left a sour taste in my mouth (Here is where shame on me as i shouldn't have gone back) 3rd experience - June 2024 I purchased new tires for the GMC online. during a lunch time walk i popped in and asked about pricing to mount and balance the tires. I also made sure they were comfortable installing as the truck has black wheels. They said no problem, the tire machine has a brand new plastic shoe on it. I have them install the tires, all 4 rims are now scratched on the bead face. When i pointed it out, theyattempted to rectify with a free front end alignment 4th experience Oct 2024 (i know im glutton for punishment) I bring the accord in for NYS inspection it fails due to license blate bulbs. No big deal except they want $83.33 to replace to 194 bulbs (aboyt 3 bucks for a 2 pack) This repair is tool-less. I bought the bulbs from napa online, had them delivered to work. Inside of 20 minutes i was able to walk the 1/4 mile to Kalpins replace the bulbs in the parking lot (again no tools required) and walk the 1/4 mile back to work. If they wanted a relaistic price ya know maybe 20 bucks labor i would have happily paid. Here is where is gets very questionable. During their inspection to up-sell everything under the sun on the car they claimed it was leaking oil from the drain plug and quoted to remove and replace the oil pan for for $539.11. Lets dive into this, if the drain plug were leaking why would you replace the pan? you wouldnt, you would replace the drain plug crush washer for about 4 bucks plus the cost of oil. Also to date that car had never left a single drip anywhere i had parked it. over the next few weeks that was not the case, she was now a leaker and it was getting worse. So i crawled under it and sure enough it was dripping from the plug. So i grab my wrench and to my chock the plug was loose! so i had my suspensions but didnt think they would be that shady. Last week the car threw a check engine light (emission related) the car has some miles on it so i figured (this was diagnosed and a tune up was the place to start) id start with a tune up including an air filter as i knew it was dirty from their up-sell photo. To my surprise when i went to toss the filter in last night, all airbox bolts were broken off with just the screw head placed over the hole so it looked intact. This made me fume as they were the last people to touch the air filter. Then as i wrap my hands over the air box cover to pull it off, i realize its not even seated on the air filter so the car had been just eating open air since the inspection. i drilled out the bolts and re attached the lid, no more CEL. The belt replacement recommendation is also amazing... "looks old" really? not has cracking, ribs are worn... get lost.

Dec 06, 2024

Always a great experience with the staff at Kalpins!

Dec 06, 2024

Can't say enough good about my experience. Thought my auto sunroof was toast but Jim did a small tweek and I was back in business. Saved me bouko bucks. Excellent customer service from everyone. Would definitely recommend to friends and I will return for future service.

Dec 06, 2024

Don was very courteous and helpful. Closed sunroof which was leaking and which a dealer could not repair for just $78.

Dec 06, 2024

Great place, great people, great service.

Dec 06, 2024

I brought my daughters car in for a minor issue & INSPECTION. They were able to take care of it in little time & advise myself of any other things needed for the car in the near future. Thanks guys for all your assistance…

Dec 06, 2024

Kalpins took care of all the issues with my Nissan Quest. I'd definitely recommend them for service or to purchase a vehicle. Good people.

Dec 06, 2024

Thank you for all your help

Nov 06, 2024

Great atmosphere and very professional people

Nov 06, 2024

I went to Kalpins for corrosion free rust proofing. I had stopped in a couple times with questions before scheduling. John Kent was very personable and answered all my questions clearly. I was confident with my decision that this is the best rust proofing solution for my vehicle. Scheduling was a breeze and on arrival, my vehicle went right in and was completed in the expected time frame. There was no showing up and waiting all day. The customer waiting area is clean, quiet and comfortable. They are definitely a few steps above your regular auto mechanics shop!

Nov 06, 2024

Such a hard working team! It’s been a couple occasions this year where I’ve had to bring vehicles into the shop. Their prices are reasonable, they have quick turnarounds, and friendly service. I will continue to utilize their shop for future maintenance and repairs.

Nov 06, 2024

Took my truck in when the check engine light came on. They claimed I needed a new ABS module and a dash cluster, which would be around 3000$ for repair. Then they told me warranty wouldn’t cover it. So I was skeptical and brought it to a different shop for a 2nd opinion and turns out it was a minor fix and warranty was going to cover it. I’d suggest not bringing any vehicle here looks like they are trying to scam customers into paying for stuff they don’t need. honestly disgusted with this company. You’re saying my review is fake and that you didn’t give me the quote but I have the invoice paperwork and email for the quote. Can’t trust any one there not even the owner 😂 your email is at the bottom. See pictures below. Neither of these needed to be changed. Looks like it was sent from your email and phone number. Not a good look for the owner(Steve) to get caught lying like this.

Nov 06, 2024

After years of looking for another vehicle for my family, I found a 2013 Subaru Outback here at Kalpins. Great looking great in good condition, like all the vehicles they had for sale. They were very helpful, made getting a post purchase inspection at my usual mechanic a breeze and once I have the decision to private purchase the car Steve, the owner here, made the whole process quick and simple. Even had an O2 sensor go out within a couple days of picking it up, which they fixed for me free of charge. Been a month now with the car and side from that O2 hiccup, I've been very happy with my purchase and experience here. Will be coming back for the life of this car.

Nov 06, 2024

good job