Karl's Tire Downtown Inc

Nov 29, 2024

This place is a joke. They did 2 or maybe 3 alignments and didn't get any of it right. They were guessing on what's wrong with my car. IT STILL SHAKES BY THE WAY. And the manager at this location has a smart mouth. When he ask questions it's a game question. If you wanted to know if I just put 4 brand new tires in ask that not play around with a question but then you got an attitude. I would of yelled at you JOE but my daughter was with me and she gets scared with yelling. Never will come here again. It's not a guessing game when it comes to 2 people's lifes.

Oct 06, 2024

If I could rate them negative stars, I would. I was recommended this shop by my warranty company website. My car was overheating, so I called Karl’s Tire and I was told over the phone that they could get it in right away. I took it in and they were unable to replicate the issue on the first day, but diagnosed it as thermostat. I was told the next day (Saturday), that they drove it to another location to get a part, it overheated on the way, and the new diagnosis was a water pump and it would be done on Monday. I called Monday and they had the job approved under warranty and it would be ready on Tuesday. I called on Tuesday, still not done, it would be Wednesday. I called again on Wednesday, I was told that it wasn’t a priority for them to get it done because they don’t make any money on warranty work. I didn’t get my car back until Thursday, yet another day from when they said it would be ready. I am out $150 in paying for rides because, even though my warranty company will pay for a rental, they kept telling me it would be ready “tomorrow,” so getting a rental would have been pointless, if that had been true. They LIED to me day after day after day. When I finally got my car back, they tacked on another $75 above what I was told it would be “for shop materials,” however failed to provide me any kind of receipt or invoice itemizing what those were. I was given no paperwork at all for the repair. If they don’t want to do warranty work, then they shouldn’t be partnering with warranty companies. You absolutely should not be trusting these people with your car.

Aug 06, 2024

Jeremy and Mikael were great! They took their time trying to diagnose the issue with my vehicle and went above and beyond. Highly recommend!!!

Aug 06, 2024

They were able to repair my tire the same day. I was 3 hours from home, and they took care of patching it. I was really in a bind and they helped me out.

Jul 06, 2024

Quick, fair, good prices. 100% recommend Karl's

Jun 06, 2024

I had my truck towed to Karl's after an accident driving back to Nebraska. They were amazing at keeping in communication with us, they worked with our insurance, and went out of their way to make sure my truck was fixed to their satisfaction. In an incredibly stressful situation they were the easiest and most stress free part.

Feb 06, 2024

Excellent place for service work technicians know their stuff.

Dec 06, 2023

$50 to change cabin air filter.

Dec 06, 2023

Always friendly and works in a timely manner

Dec 06, 2023

Diligent in finding a leak in my tire - it took several attempts but I think they've found the source. And NO CHARGE for each extra visit, they kept at it till they got it right. Excellent service, its busy so best to leave the car and go take a walk.

Dec 06, 2023

Excellent service friendly staff quick and cheap tire balance

Dec 06, 2023

Great mechanics, low pricing. I brought 06' Scion Xb for waterpump . Work was done same day, as they said it would. Offered a ride home, and pick up. Would definitely bring my car back and suggest to others.

Dec 06, 2023

I came across this business by chance after blowing a tire and then seeing them nearby. I’m so thankful I found them. They were able to get the exact tire I needed from their other location and have me back on the road very quickly. They also gave me a ride to my work while the tire was being fixed. Thank you so much!

Dec 06, 2023

Joe was extremely helpful in getting me a replacement part for my nephews power wheels jeep in time for Christmas, even though as a service center he received no revenue from me in having done so as the part was covered under warranty. A true professional, next time I need work done on my real car I know exactly where I’ll be going!

Dec 06, 2023

Love these guys they always listen to my concerns and have done a great job the few times I've been there

Dec 06, 2023

Staff is knowledgeable prices reasonable!!

Dec 06, 2023

These guys are great, I work for a competitor and when I have a job we don't do I recommend these guys!

Dec 06, 2023

These guys saved my bacon on vacation. Came out from my hotel to find my truck with a flat tire on the very last leg of my trip home. These guys opened just a little bit early and came in to work a little bit early to help fix the flat. They were very nice and I wouldn't have gotten home on time without them.

Dec 06, 2023

They were very helpful and honest!

Dec 06, 2023

Tried to get too tires.. and they acted like they didn't want to sell it to me.. went somewhere else and got it fixed

Dec 06, 2022

Helpful and friendly service.

Dec 06, 2022

Joe and the whole team was great. We got a bunch of nails in our tire while traveling and we were back on the road within 2 hours. Ignore the Firestone next door, they’re just looking for a buck.

Dec 06, 2022

Love this place! Joe and Richard are amazing at what they do!

Dec 06, 2022

We’ve purchased 4 sets of tires from Karl’s Tire in the last year. Joe is always helpful in finding a quality, budget friendly option in tires for all our cars. He and his team have always done a great job getting us back on the road quickly. I’ve even been able to wait on a complete set of tires with an alignment. I highly recommend them to everyone!!

Dec 06, 2022

Had a nail in my tire on 11/5/22 during a quick weekend trip from Denver, and Joe and team were extremely friendly and helpful. Joe turned a pretty stressful situation into a highlight of the trip. Very highly recommended.

Dec 06, 2022

Honest and friendly. I'll be back!

Dec 06, 2022

I truly cannot say enough good things about Karl's. We learned of Karl's because they are a Carmax warranty partner. My daughter has used them for warranty work before and they were so good for her. She has also used them for oil changes and tire issues since because she is so impressed with them. They gave her a ride on one of the days and had a loaner vehicle for her for one of the repairs that was going to take longer, which was so helpful for her and practically unheard of for shops anymore. The warranty allows for a rental but not until after the diagnosis is complete, so the loaner was very helpful for her. I recently came to Wichita to buy a vehicle for my son. We found one at a small dealership, but wanted to get it checked out before we bought it. I thought of Karl's and gave them a call to see if they might be able to look at it. They squeezed it in even though it was close to their closing time and gave it a VERY thorough inspection, putting it up on the rack and going over everything carefully. They then had us come out to the bay and showed us everything they found. This was amazing because it helped me understand everything. He explained it in a way that even someone who knew absolutely nothing about cars could understand. Then they documented everything for me to take back to the dealership. They did all this for a very small charge. Most places would have charged way more for as thorough as they were. I was able to take this written documentation back to the dealership and get them to agree to fix the items that Karl's found. Because they were fixing them in house at the dealership, we then took the vehicle back to Karl's after the fact for them to verify that the work was done properly. Again, they did an extremely thorough job with only a very small fee. There was one item on the list that the dealership had not done. Not only did Karl's document this for me, they printed out a sheet with a photo of the part needed, looked up the part number that needed to be ordered, hand wrote the part number on the printout, and let me know the price of the part to tell the dealership. When I got back to the dealership, they had originally misunderstood what was needed, so the printout was EXTREMELY helpful and allowed them to order the part and get it on while I was still in town that day. Karl's went so above and beyond what they had to and did it happily with a smile on their face. I trust them implicitly and they will get every bit of my family's business any time we need anything done while in the Wichita area. You absolutely cannot go wrong using them for your vehicle needs.

Dec 06, 2022

Staff are friendly and do there best to please every customer. I had a complaint and Joe reach out to me to make it right. Talk to Richard today and made things right. I'll be bringing them my business and I'll be recommending them 👌

Dec 06, 2021

5 stars all around, People were polite & friendly. They were able to get me in right away & fix my vehicle. Price was very reasonable for the work that needed done. I will definitely be going back !

Dec 06, 2021

In my opinion best all around shop, done business wit' them since i was a teenager.

Dec 06, 2021

Quick service, good prices. I will be back for more tire services in the near future.

Dec 06, 2021

The team here is always great. Joe is super helpful and the work is done in a timely manner. This time they are putting new tires and wheels on a boat trailer.

Dec 06, 2021

This is the only place I will take my car. They are honest and their prices are fair. They always do good work and if there is a problem Joe makes it right. I recommend them to all my friends.