Kayser Chevrolet Buick GMC Collision Center

Nov 07, 2024

My Mother brought her Cadillac in for front brake pads only 10/23/24. They asked about rotors and she said pads only. She goes to get her car & rotors were done as well. Not a Sorry just offered to remove the rotors. It stated pads only on the bill. Is this ethical!!! Is this because she was a senior woman? Didn’t even explain or show her the pads & rotors they took off. Not Happy!!! Wouldn’t even match the price given for the job from another GM dealer.

Aug 07, 2024

My Silverado went in for hail and tree damaged on Tuesday, was returned to me on Friday - all finished with a complete detail as well. Looks like new. Jeff Johnson and team were great to work with. I was very impressed with the level of courtesy and product they produced. It was a great experience.

Jan 07, 2024

Awesome place

Jan 07, 2024

Outstanding customer service! I moved to Janesville May 2003; always brought Hondas all my military years. Just happened to pass by and ended up buying a 2004 on new years eve 2003. Have brought 3 cars from this location, mainly because of the great service, no nonsense, honesty and their genuine care for the customer!

Jan 07, 2024

Outstanding customer service; they truly are customer focused, honest, and dependable! I've been coming here since December 2003 and have never been disappointed!

Dec 07, 2023

Disappointed

Dec 07, 2023

Good service knowledgeable stadf

Dec 07, 2023

I had an unfortunate incident with a hit and run and Bob Clapper was there to help me through the whole process to get my van towed to their shop and fixed in a very timely manner (done earlier than they said). They showed confidence in dealing with the insurance and rental company I went through for the claim. Once my vehicle was at Bob Clapper, everything was smooth sailing. The Foreman on the floor was friendly in answering my questions upon pick up and the manager Josh was always available to answer any questions and made sure things ran smoothly. I am truly grateful for their kindness, professionalism and attention to detail.

Dec 07, 2023

It was great from start to Finish. Jeff & LaToria got my car appraised, parts ordered and scheduled within 1 week. Amazing service!! From work being done to customer service! Great job you guys!

Dec 07, 2023

The silver tongue service had me believe it was a good place to get work done. The collapsed oil filter and black oil on the most recent change said otherwise. Still had 20percent life according to the dashboard computer. New owners now with kayser but an emphasis on caution as staff most likely the same.

Dec 07, 2023

These guys do a great job every time. Second vehicle they have done and will absolutely use them again!

Dec 07, 2023

They did a great job fixing my truck. Finished ahead of schedule and did the heavy lifting with insurance.

Dec 07, 2023

Absolutely great service!! Very kind and efficient.

Dec 07, 2022

I’ve never needed collision repairs, so I was unsure of where to go. Seeing all of the wonderful reviews, I decided to take my chances, and take my car to Bob Clapper. I’m so extremely glad that I did! They went above and beyond, they’re very friendly, professional, reasonable, honest, and did an AMAZING job on my car! I highly recommend them to anyone with collision needs!

Dec 07, 2022

Replaced my mirror way faster than I expected

Dec 07, 2022

They repaired hail damage and my bar looked brand new!!!

Dec 07, 2022

This place far exceeded my expectations in every area: quality of work, timeliness, communication, honesty and integrity. This is officially my go to Place for all my car repair needs.

Dec 07, 2022

I have taken my car to a lot of places for work. This is hands-down the best place I’ve ever been to. Customer service is excellent, quality of work is outstanding, and work was done on time. I can’t recommend this place high enough. The manager Josh Kooiman provided outstanding service.

Dec 07, 2022

Not the best experience here, they didn't do what they actually said they did and I had to make multiple calls with constant attitude. Hard pass. Very hard.

Dec 07, 2022

Well every thing was great when I had my car fixed there they gave me a rental while my car was fixed. My daughter hit a deer I told here to take her car there they give you a rental. They've had it for 20 days still waiting on parts and no rental. I guess I wont refer any one there again.