Ken Garff St. George Ford Service

Jan 24, 2025

Received crude and obscene gestures from one employee as my wife and I entered to pick up a repair. Then at more than +$200.00 they inflated hours by 2.5-3 hrs. 7.5hrs for a 4-5 hr (milked out) job. It will COST you!!!

Jan 17, 2025

Consumer beware!!! Communication is almost non existent. You can call and leave messages, text messages via their automated system and hopefully get a response back within several days, sometimes longer. The knowledge of the advisor is pathetic. Was hoping they could help guide some decision making based on their knowledge of the industry and in my case warranty companies. I was sorely mistaken. No help or assistance could be had from her. Ended up just gambling and lost big time. Was charged an absorbent amount for the work and then had to hear them justify the time the mechanic and advisor had to spend communicating with the warranty company. Sadly the mechanic and advisor get paid higher than most highly skilled professionals (ie doctors and lawyers). Nonetheless, I was charged for basically twice for removing and installing an engine. Inwas hoping that the knowledge of the advisor would be able to help guide me into a more informed decision, but that was not the case and even though it’s only my opinion, I absolutely feel that I was duped into this decision as the advisor likely knowing full well that the warranty company would deny this claim but would gain her a larger commission doing this. I ended up sourcing out my own motor replacement to keep the cost down as much as possible as their quote was insanely high and had them do the work as I lived out of town and figured I was already 4k deep into this dealership I may as well finish the work they already started. Sadly this was a horrible experience both monetarily and emotionally frustrating. The stigma of “stealerships” is highly accurate and I hoped would never happen to me did. To further add injury to insult, when picking up my vehicle there was external damage to a window that was not there previously when dropped off. I picked up the vehicle on a Saturday and unfortunately there was no manager available and the advisor was unable to do anything…convenient. So as of this writing, I have left 2 voicemail messages and have still not had a phone call back which I’m not surprised as I’m very familiar with their normal operation of failure to communicate in a timely manner. Well 3 months later I got my vehicle back and it appears the mechanic has done his job appropriately. The only thing I can do now is hopefully help other consumers avoid this same predicament and avoid this service department and its employees (advisor and manager) as they do not have the interest of the customer in mind and will only do what I feel will benefit their bottom line and individual pockets. Buyer beware!

Jul 07, 2024

HORRIBLE CUSTOMER SERVICE FROM SERVICE DEPARTMENT!!! Drove 50 miles out of my way just so I didn’t have to deal with them!!

Mar 07, 2024

I took my new bronco, and it was having a blinker issue, they figured out the problem very quickly, and had me on my way in less than half an hour. Great staff there.

Feb 07, 2024

Great dealership with a friendly staff and awesome service department. I tell everybody to check out. Ken, garff and STG before going elsewhere.

Feb 07, 2024

Great service always.

Feb 07, 2024

How these guys are the best they can hire is actually funny! They have now tried to get out of my scheduled maintenance twice and are full of excuses and bad attitudes.

Feb 07, 2023

Very friendly, great place!

Feb 07, 2023

Well my Truck is a 2019 250 Super Duty that has been in the shop 4 2 weeks now.... No phone calls, no answer as to why my new truck keeps throwing codes about traction problems. This will be the third time the truck has been brought in for the same problem and I have been sent out with it being told it was fixed. One would hope that within a couple weeks someone could reach out to their customer. However this is the continued experience at Ken Garff. I am aware of their staffing problems, when the service advisors have had a bad day, that they are having a hard time finding technicians, and none of these are my problem. Funny that I am aware of the problems at the dealership but they can't figure out the problem with my truck or how to use a telephone. Would not recommend doing business with this dealership especially if you have to keep a vehicle under warranty with them.