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Ken Towery's Tire & Auto Care

5

4

3

2

1

4.2
(360 reviews)
Review highlights

"If you are lucky, Brian will be at work. He is extremely thoughtful, responsive and competent. What a breath of fresh air"

"Great place to rely on for good service and good work when you’re in a pinch."

"These people intentionally damaged my vehicle to charge me more money!"


Overview

Categories

Tire shop, Auto repair shop, Brake shop

Appointments

Book appointment

Hours

Sunday

9:00 AM - 5:00 PM

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 7:00 PM

Saturday

7:30 AM - 6:00 PM


Description

Visit Ken Towerys Tire & Auto Care for dealer quality auto maintenance and repair services. We offer comprehensive automotive care, vehicle maintenance, inspections, installations, and repairs. Shop our wide selection of quality tires for your car, truck, or SUV, and discover discounts on major tire brands like Goodyear, Michelin, BFGoodrich and Yokohoma. Our expert Technicians specialize in brake service, wheel alignments, oil changes, and complete auto care solutions. Call or schedule an appointment online today.


Reviews

Dec 03, 2024

Took 4 hours for an oil changed, I let that slide. It happens and they were nice. But the fact they didn’t use weather appropriate washer fluid on my fluid change was unacceptable. Had no washer fluid on my 1400 mile trip because it’s froze up. I NEVER use standard fluid for this reason in winter. Had I known they would use a substandard fluid for this weather (the most important time of year) I would have told them to hold off. Now I have to wait for it to warm up to drain this out. Horrible. Every 100 miles had to stop in a snow storm to clear it off. This could put people at risk.


Nov 30, 2024

Chris the sales representative was very helpful in recommending me a tire that I had a flat on and also the spare tire as well. They didn’t try to sell me the most expensive tire but sold me the best tire for my application and driving habits. Very helpful. Thanks.


Nov 30, 2024

Thalia was so amazingly professional and knowledgeable on my tire purchase. Highly recommend Ken Towery!!


Nov 16, 2024

I Had a appointment for 2:00 pm for a oil change and tire rotation. I dropped it off expecting to get a call around a 30 mins or a hour but no call after 2 and half hours. I had to call up there the first time they told me that it was going to take a other 30 mins or hour to complete a oil change and rotation, this was 3 and half hours at this point and when I went back to check on my car 30 mins til closing they told me that a OIL CHANGE AND ROTATION had to be completed tomorrow first thing in the morning and they'll give me a call when they complete it. This is just down right ridiculous!!! . AND I WILL NOT BE COMING BACK FOR NOTHING!!!


Nov 16, 2024

Avoid at all costs. If your tire is over 5 years old, they will insist you need new tires, regardless of the condition they're in. 10 years I could understand; 5 years is a scam. Don't fall for it. If your tires are less than 10 years old, have plenty of tread, and the rubber is in good condition, you don't need new tires.


Nov 16, 2024

I needed a tire rotation and oil change. I also asked Greg the Manager at my local Ken Towery Auto care location to check my brakes since it has been a good while since I had them serviced. It turned out that I needed a full brake job. They got the job done in the time promised. Flushed my old brake fluid, replaced with new. The tire rotation was free with the oil change. I am very happy with the Ken Towery experience.


Nov 07, 2024

Efficient and effective


Nov 07, 2024

The guy who drove my car onto the alignment rack was nice and cool but slipped my clutch eat more then needed. The employee T, she was dope and great to have conversation with very understanding and great performing and worker all around🫡


Oct 07, 2024

Brought my vehicle in for an alignment check. These people intentionally damaged my vehicle to charge me more money! They told me I'd have to come back because they needed parts to do an alignment. When I drove my truck out of the parking lot the alignment was way worse than when I drove it in. Apparently these shysters made sure my alignment was out of wack worse than when I drove it in so I would come back. Either that or they had absolutely no idea what they were doing and screwed the truck up even worse than it was. Either way it's never going back in that shop. The mechanic came up to the desk while I was there and was complaining about his supervisor constantly scheduling him for days he doesn't want to work and he appeared to have zero interest in actually doing any work at the shop. He then complained that it takes months for him to get paid for the work he does. This tells me that the location is paying their staff as contractors and not actual employees which means they are incentivized to screw your car up worse than it already is. The last thing he told me was "you know that's going to chew up your tires" after I told him I was leaving for a road trip near the Great Lakes tomorrow morning and asked if it would be safe to drive like that. After driving out of the parking lot and realizing that the alignment was a hundred times worse than it was when I drove in I really think he was trying to force me to buy four new tires because they rescheduled my appointment to Thursday. Absolute scam!!! Every experience I've ever had with any Ken Towery location has been horrible. After 4 or 5 years of not using them for anything and then trying them again now they are still horrible. Some random homeless guy working on your car in a parking lot would be better than the miserable, shady experience I had here.


Oct 07, 2024

Excellent customer service. Quick and reasonable with everything going up. Not sure of the negative feedback which center they went to but I went to Hurstbourne. Didn’t feel comfortable with the one on Fern Valley.


Oct 07, 2024

Had to point out something was in my tire even after they said there was nothing wrong. Didn’t tighten lug nuts all the way.


Oct 07, 2024

Very friendly, first time no appointment customer. I was taken care of within the hour with zero issues. Thank you!


Sep 07, 2024

Driver side tires wasn’t rotated. Last visit they did not put the right amount of oil after the oil change. Gave one more shot and we couldn’t get it right. Unfortunately, I have to call it quits with this location and/or company.


Sep 07, 2024

Good customer service courteous manager


Sep 07, 2024

Have been going to Ken Towery on Hurstbourne Lane about 10 years. They have always been very helpful and kind. They don’t try to sell me things I don’t need. I really appreciate them.


Sep 07, 2024

They are very professional and pleasant. Started on my car on time of my appt and let me know I needed my ac filter changed and I had them do it. He said I would feel a difference with my ac and he was correct! This is my go-to place for all my cars needs


Sep 07, 2024

This location did a great job with my van and were really good with communicating. I would definitely take my vehicle again, if needed.


Sep 07, 2024

I would highly recommend place


Aug 07, 2024

I came to get my oil change and tire fixed, I ended up having to get a new tire, the tire placed on my car was 2 sizes too big, Greg at the hourstbourne location had to call the technician back because he sent them home at 330, so I waited an hour on someone to come back to fix my tire, when I finally got back in my car and started it my engine was making a ticking sound that it has never made. My car has been back at the ken towery on bardstown road now twice this week because it keeps getting worse. I am now out of a car for the time being and am extremely inconvenienced and having to spend more money then what I have to spend after spending 300+ dollars and my car is in worse shape then it has ever been. I am extremely upset and fearful for how this damage to my vehicle will impact my life


Aug 07, 2024

Service is good. Waiting room and bathroom need a remodel.


Aug 07, 2024

The staff was great! Choice of tires and price points were explained for an easy choice. They were professional and courteous. I would recommend.


Jul 07, 2024

I bought a full set of tires from them and now get a tire rotation free whenever I get an oil change. Their cost was less than at the dealer.


Jul 07, 2024

Ken Towery is excellent and always try their best to help! Had a brake problem and they seen me immediately! Thank you.


Jul 07, 2024

TERRIBLE,, UNPROFESSIONAL, AND UNCONSIDERABLE. usually if I'm going to write a review, I would wait until I'm home, but my experience with this shop was so bad, I'm writing while sitting in the parking lot. I waited 12 day for them to diagnose my car, I had to call them every single time, nobody called me, even when they said they would. If you need some tires, they are OK, but anything more, go to a professional shop


Jun 07, 2024

I paid for my service upfront upon dropping off my vehicle and was charged a second time when I picked it up. When I asked why and if they get paid commission, I was told “yes and no” and was called names for asking. I was respectful when asking why I was charged extra and was met with disrespect after asking if they make commission. I will not be coming back and just wanted to notify potential customers that the people there make commission by own their admission and beware for any surplus charges they may attempt in order to make some quick cash off of you as a customer. Anyone who replies “yes and no” when questioned if they make commission after overcharging you should not be trusted.


May 07, 2024

Steve has a very indifferent personality and very very mean. Very bad service, after fixing my AC. Still, it continues with the same problem. I don't recommend this place.


May 07, 2024

This location is not safe to leave your vehicle at. I dropped my SUV off for an alignment at this location. Unlike every other shop in the area that would use good judgement and common sense, this particular location parked a high profile vehicle with known valued cats right next to a main road overnight. Following up on my own police report, this location has had 8 police reports filed for theft from vehicle since 2020. You'd think this establishment would have cameras, more so with the aforementioned information in mind. I gave them a chance to make it right, I called and filed a claim with their corporate department. By this review I'm sure you can imagine how that went. So now I'm out the time and labor to resolve an issue that could have easily been prevented but instead, negligence by the management of this establishment is going to cost me hundreds of dollars. If you do decide to have your vehicle serviced here, DO NOT LEAVE YOUR VEHICLE UNATTENDED. This location is clearly not safe to do so and you are better served to go elsewhere.


Apr 07, 2024

Great Customer Service and Friendly Environment. Great Prices