Ken's Auto Center

Sep 18, 2024

Been going to Ken's off and on now for 15yrs. The new manager, Todd Santos, is the REAL DEAL. Super helpful, friendly, and smart. Todd recommended a BG hot oil flush & fuel/air induction service on my 2014 Mazda CX-5. WOW what a difference this service made! I honestly thought that the BG service could just be 'snake oil' and an upselling type service. Nope. Quite frankly, this car's acceleration and response now is night and day. I bought it used 3 years ago and it runs waaaaaay better than when I bought it. No joke. Worth every penny for this service. Thank you Todd for the recommendation and service. You nailed it.

Sep 18, 2024

Denied me service when I had a flat because they just didn't want to do it . In their own words

Sep 18, 2024

Todd and Cindy bend over backwards to make sure I was taken care of. Came in late for a tire repair and they took me on even though it was late and they didn't charge me and just hoped I could get home safely. I will be bringing in all my future repair needs to Todd & Cindy here at Ken's Auto Center for life. God bless you guys 😇.

Aug 18, 2024

Todd and Cindi were awesome. Cindi was so welcoming and Todd worked his magic to get my car in and out. Awesome service! I would come back here again for my brakes and other services.

Jun 18, 2024

Ken's Auto Center provided quality and efficient care when I scheduled my service appointment for my vehicle. It was running a little rough and they took complete care of my car.

May 18, 2024

I wanted a “car with character” so I bought a ‘93 wrangler and as you can imagine she has been a little high maintenance. After a terrible experience with a shop by my place in Ocean Beach, I brought her into Ken’s as an absolute Hail Mary. To say they are good at what they do is an understatement, to say they are fairly priced is selling them short, to say they are genuinely the kindest mechanics I have ever met is simply not enough. If you’re considering going anywhere else just trust me on this; no one comes close to Ken’s.

May 18, 2024

This place is super fast and efficient!!! This is my new go to shop!

Apr 18, 2024

Great customer service! Reliable and transparent. Never had any issues. Very nice personal

Apr 18, 2024

One of the worst experiences I've ever had extremely overpriced but the employees not the owners are what used to make the shop worthwhile since Mario left I will no longer be going there

Mar 18, 2024

Courteous staff, they explained everything clearly and were very helpful! Mario at the front desk was awesome.

Feb 18, 2024

They were able to properly diagnose and fix an engine issue that no other shop could, which ended up saving me thousands of dollars for unnecessary engine work. Did it quickly as well! Highly recommend this shop.

Jan 18, 2024

The guy that works there, sure knows what he is doing!!

Dec 18, 2023

One of the best shops I’ve brought my car to. Love these guys! The owner ken is incredibly friendly and the service manager there really looks out for your well being. Couldn’t speak better about these guys! Only thing is I wish there was more room to park. I tried to show up on a weekend to drop my car off for the following Monday but it was completely filled with cars being worked on in the lot which I thought was odd since they’re not open on the weekends. None the less this shop is great!

Dec 18, 2023

The best auto repair shop in San Diego county work on a variety of cars. The staff are friendly and super knowledgeable about every vehicle I can’t emphasize enough how the importance of having a shop the community and I can trust

Nov 18, 2023

Genuinely but pleasantly surprised to find a shop of this calibre. Every aspect was professional and polite. I was greeted in the office by the owner Ken and he created a custom work order based on the service items I wanted doing. They use excellent digital tools to beam an itemized quote directly to your phone for your approval. Since the place was quiet Ken offered to get started right away and had my car turned around in under two hours. A complete report was sent to my phone with all the items I wanted checked off plus their standard inspection checklist. They even included photos of the brake inspection, with gauges to show precisely how much brake pad was left. The shop had 100% of everything I needed in stock, including oil, filters and wiper blades. Fast, efficient, completely competent and entirely professional. Plus the music in the customer lounge absolutely rocked. Zero hesitation about going back here for future work.

Nov 18, 2023

Good work in and out no problems

Nov 18, 2023

Great place nice management and always do a good job.

Nov 18, 2023

Great place! Was being charged so much other places, walked in and gentlemen helped me out and gave me a fair price! This place is great!

Nov 18, 2023

Have never been yet only because I'm down south but a good buddy havey and everyone tells me this is the best place to go for car repair

Nov 18, 2023

Honest fast and will work out a solution for your situation.

Nov 18, 2023

I called to ask if they could help with a warning light that came on in my 2012 Toyota Sienna. So frankly, I was told what I could do without cost to me, and that didn't earn them any business. I'm definitely coming in with any issues that do need more attention. I run a business too and would definitely interact with all in this way. Love their philosophy!

Nov 18, 2023

Ken's Auto center is where I take my cars to fix problems that other places (even dealerships) can't fix. They have been consistently professional, knowledgeable and effective at vehicle repair each and every time I've gone to them over the years.

Nov 18, 2023

Mario was very helpful and even called me after I got my car back to ensure that everything was good with my car. I will say, though, that under previous management I had to go back several times to fix a problem that the mechanic caused in the first place. I initially brought my car in for preventative maintenance - for a valve adjustment. Everything was working just fine but the manager told me that my particular make/model needs a valve adjustment around 75K miles. My car had 80K miles at the time, so I decided to go ahead any pay for the valve adjustment, about $1000. But when I brought it home it developed an oil leak. I brought it back multiple times and still they did not fix it. Then I had surgery and was out for a few months. When I called back I spoke with the new manager, Mario, who assured me that if I brought it back again he would make sure it was taken care of properly. And he did! He let it sit for a few days with cardboard underneath and found no oil leak. I brought it home and let it sit for a week, running it almost every day, and sure enough there is no oil leak anymore. I really appreciate that they were finally able to make my car right and really, really appreciate that Mario called me to see if I had any issues. I hope that Ken and leadership can maintain quality mechanics and make sure that Mario is compensated for his very professional workmanship. Thank you Mario!!! Note: This would have been a 5-star review if my car was completed properly the first time. Unfortunately, Ken did not ensure my car was right initially, or even several times after, and Ken, the owner, assured me that it would be right.

Nov 18, 2023

My jeep broke down in the spring over heated. The mechanic at the place broke my thermostat housing and much more. I drove the jeep home. It was running super cold so i swapped the 160° thermostat for the oem 195°. Maybe they'll apologize or say it wasmt them.

Nov 18, 2023

Never ever goto this Shop for your Car repair, if you've no knowledge about Cars.

Nov 18, 2023

Very honest about what needed to be done and how much it would cost. I've always take my cars here. Highly recommend.

Nov 18, 2023

Waited for them to open at 7am like advertised, 0720 and still not open. Going to another auto shop that is true to their hours of operation.

Nov 18, 2023

Where do I start! First off expectations of a auto shop was definitely exceeded, Mario the service tech took me in an hour early before they even opened up so I didn't have to wait, took me information down and schedule me in first thing, upon dropping off the vehicle the tech got a detailed description of the discrepancy I was having and even took in what I have already did troubleshooting wise, great work, only charged me for the labor from a chewed wire from a rodent, also applied a military discount! Go to Mario, he will take care of you!

Nov 18, 2023

I've been taking my vehicles to Ken's for many years and had nothing but positive experiences. The work is completed professionally and if there is an issue, they make it right. I just met the new Service Manager Mario, he is doing a great job! I recommend this shop to all my friends!!!