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Kenworth Sales Rock Springs

5

4

3

2

1

4.4
(138 reviews)
Review highlights

"This place is a great example of customer service. Knowledgeable and highly professional people. I was in and out with no problems, kept up to date on the issues …"

"Great service they done my transmission in just 10 days nice staff"

"Cory Ackermann the service manager/ mechanic is knowledgeable and personable."


Overview

Categories

Truck repair shop


Hours

Sunday

Closed

Monday

8:00 AM - 5:00 PM

Tuesday

8:00 AM - 5:00 PM

Wednesday

8:00 AM - 5:00 PM

Thursday

8:00 AM - 5:00 PM

Friday

8:00 AM - 5:00 PM

Saturday

Closed


Reviews (31)

Dec 07, 2024

Bad sarvice


Sep 07, 2024

Great service they done my transmission in just 10 days nice staff


Sep 07, 2024

What a great Service Team to work with! Restores some of my faith in the heavy-duty repair industry. Thank you all for being awesome!!!


Aug 07, 2024

Amazing people, very fast and good service.


Jul 07, 2024

Great service and Shelly was so kind and helpful!


Jul 07, 2024

Really good service quick and fast I had a blown air bag and they also found that my break chamber were leaking they replaced all that within 3 hours. 10/10 on service and people inside were nice and very respectful. I would highly recommend


Jun 07, 2024

Great place to take your truck Great service excellent group working here friendly staff.


Jun 07, 2024

Very friendly, professional


Jun 07, 2024

Very professional, nice people.


Apr 07, 2024

The staff was assuming very helpful and respectful..and help me find a hotel for the night


Apr 07, 2024

Very nice people 👍 looks like they respect truck drivers ... thank you very much.


Mar 07, 2024

The mechanic was awesome and wade and nick did a great job


Feb 07, 2024

Great service!


Feb 07, 2024

I went in to pick up a radiator, the parts counter people were super friendly and helpful. Definitely will be back in the future! Thanks again


Feb 07, 2024

These folks really took care of us. Beat our expectations on turn around of repair time. Very happy with their service.


Feb 07, 2024

They charge me for something they don’t fix


Feb 07, 2024

Called ahead and they took my truck right in. Nice staff and quick service


Feb 07, 2024

Got us in, diagnosed, and all fixed up fast. They had to take my dash apart, and now it rattles and the USB ports is gone, just a hole, maybe that's what's rattling, I dunno, but I'm happy to be back on the road.


Feb 07, 2024

Great place staff is very nice and polite thanks for all of your help.


Feb 07, 2024

In and out in less then 24hrs hotel near by with shuttle pickup from Kenworth and back nice restaurant near by great food and a couple drinks🤙


Feb 07, 2024

Needed a part i was on I80 west bound called the parts department and spoke with Ben he was very helpful has the part waiting ready for me once i arrived and also helped me out big time with valuable info. Which got me back on the road in a very timely manner. Thank you Ben 😊


Feb 07, 2024

Needed service again in Rock Springs and of course we went back to Kenworth and are very happy again with our results we will have any major work done @ this location if at all possible.


Feb 07, 2024

Nice people. Care about getting you back on the road.


Feb 07, 2024

Parts


Feb 07, 2024

Parts department is the best


Feb 07, 2024

Shelly and Wade are great to deal with. The techs went above and beyond to get us back on the road. Would highly recommend Kenworth sales Rock Springs


Feb 07, 2024

Spent 5 days waiting on parts. Once they had them I was rolling in a few hours.


Feb 07, 2024

THIS SHOP IS AMAZING! Remember when you could go to a shop, and actually get helped! We limped in with the TRUCK WILL DERATE IN 3 HOURS AND THE ENGINE LIGHT ON! The service manager Wade Wollman, met us at the gate, assessed the problem. Had the part we needed! And fixed our T680 in record time! This is the 3rd Shop in 2 weeks and our issue is finally fixed! The office staff was helpful and on top of all our warranty coverage, even our Dog was welcomed she loved them all! THANK YOU ROCK SPRINGS KENWORTH! You renewed our trust in Truck service! Professional all the way!


Feb 07, 2024

Very nice helpful people


Feb 07, 2024

Wasn't able to get my truck in but helped me figure out my issue with my truck. Very nice gentleman and lady at the front desk.


Feb 07, 2024

Will called a part 1hr prior part was ready to go paid and took off in less then 10 minutes