Kings Quick Lane Service Center

Sep 07, 2024

Olivia is always great to deal with. Her and the team here do a great job!

Apr 07, 2024

I run an automotive shop in Columbus and had a customer break down in Cincinnati on her way out of town due to a premature failure of a part my shop replaced. Olivia and Denny (Danny?) were willing to work with her and myself to get the part warrantied out through the parts store near them to make sure my customer was able to get back on the road ON THE SAME DAY! I cannot speak highly enough of their professionalism and willingness to go the extra mile. My customer was extremely pleased with the overall aura of kindness pouring out of their employees. I will highly recommend this shop to any of my contacts that will need repair work in Cincinnati.

Apr 07, 2024

Incredibly lazy "inspection". I went for an oil change and inspection, emphasis on the inspection. I prefer preventative maintenance to needing work done on the road. I know there are nuisance issues on the car that I am not especially concerned about but was hoping to get an expert to find anything that might be good to do. Instead, they found nothing to recommend on the inspection, while lamely noting they hadn't even bothered to check the engine codes. Now, I am not especially concerned about the tire pressure sensor that I know has triggered that, but if you can't even be bothered to read the code, then I have a hard time believing any of the rest of your report is worth the paper it's written on, especially when to claim to find nothing whatsoever. Quite over-priced oil change to not bother to do any meaningful inspection. I would have gladly paid the rate if they bothered to identify literally anything additional they might recommend, but their focus was quite obviously on getting it in and out as fast as humanly possible. Never coming back here.

Apr 07, 2024

The service is excellent and the staff is very considerate. My lug nut needs to be replaced and she suggested me to purchase in Amazon and she can replace it with my purchased lug nut for free cost next time I visit the center. Also, every time I visited the center to do the service, they were always super fast. It’s a very good experience here and I definitely will come next time.

Mar 07, 2024

Everyone was so helpful. I'm from out of town. They went beyond helping me with my van. Thank you Olivia for all your help. Very professional and reasonable prices.

Feb 07, 2024

Skilled teams. They did a great job on my ford explorer

Jan 07, 2024

Poor customer service. The service attendant couldn’t be bothered to acknowledge my presence as I entered the shop. She didn’t speak for almost 10 mins and walked past me twice. I asked for a walk in appt after being told yesterday that they take walk-ins and was told I’d need to wait until tomorrow. Never mind there were 3 techs sitting in an empty service bay doing nothing.

Jan 07, 2024

Quick in and Quick out, Ford authorized work, great place for the regular maintenance stuff.. Matt Elliott was very helpful and on the ball.

Dec 07, 2023

All Star Professional Staff!! Integrity and character are very much present with this crew.

Dec 07, 2023

Great service. Great team at this location. All are very knowledgeable and made me feel real good about bringing my vehicle to them. Will return.

Dec 07, 2023

Matt and his team do an excellent job. Plus they have golf!

Dec 07, 2023

One of best experiences I’ve had from an oil change place, extremely friendly staff and the manager on duty was just a delight

Dec 07, 2023

Super convenient! Much easier to get an appointment for an oil change than at the dealership! 👍

Dec 07, 2023

Very nice first experience. was quick, easy, and cheap. Its a quick service, not much else to expect. Dealer ship service standards. Didn't appreciate Kings Ford not telling me they wouldn't be the ones servicing my truck and pawning me off onto these guys until AFTER the appointment was made. They are considered a different business so that does not affect this review.

Dec 07, 2023

Very professional

Dec 07, 2022

Great place and people. Got my truck right in and out and on my way. Highly recommended

Dec 07, 2022

Have had excellent service in the past. I'm sure I will in the future.

Dec 07, 2022

I scheduled a service here, selecting options they had AVAILABLE on their website. I scheduled my appointment multiple days in advance and received multiple confirmation texts to confirm my appointment. On the day of my appointment, I showed up on time and reported to the front desk. I was greeted by a receptionist who promptly told me "that's outside of our scope of work." I completely understand this, however, why not notify me before my appointment so I don't drive 20 minutes for no reason? I think this was completely unprofessional, I would recommend anyone looking to use this service call beforehand.

Dec 07, 2022

Great service

Dec 07, 2022

I only go here for my oil changes and maintenance and I don’t even have a Ford! They are always so attentive, don’t over charge, and they do little extras for free. This time, the tech noticed my wipers needed replaced and I had a new set in my hatch, so he put them on for no extra charge. Always great service!

Dec 07, 2021

Fast efficient reasonable full service!!!!

Dec 07, 2021

Great service every time I've been there.

Dec 07, 2021

Made an appointment 2 weeks in advance. Showed up on my day off at the appointed time. Closed. I'm sure they offer 5 star service, but i didn't have the pleasure of making it that far. I think 2 stars is being generous..

Dec 07, 2021

They were friendly, and helpful. All my questions were answered promptly, and accurately. It also doesn't hurt that I was offered donuts.

Dec 07, 2021

Very good service and nice people.

Dec 07, 2020

Fast friendly courteous

Dec 07, 2020

Great service. Super fast and friendly.