Klipper Automotive

Nov 21, 2024

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5 11/19/2024 verified customerVerified Customer 10 Major repairs We had to replace our shocks, struts and battery on our 2013 Toyota Sequoia. My husband cannot drive anymore and Susie was very helpful getting me to and from the service appointments and scheduling them at a time convenient for us. The service was completed in one day and everything works perfectly. Thanks to everyone at Klipper Automotive it was a stress free experience.

Nov 14, 2024

To start off I attempted a repair above my skill level and made things worse. Brought my truck to Klipper after talking to the nicest lady on the phone. When I arrived at the shop, I explained my situation again and they didn't make me feel bad or "stupid" for trying something I knew I shouldn't have. I learned two things from this experience. 1. Don't try to repair something that involves taking the dash out and 2. I found a new auto shop that I trust and has good pricing and friendly staff. Thank you to the owner who runs a really good business. Thank you, Zach 2018 Chevy Colorado ZR2

Nov 07, 2024

On Friday Scheduled an appointment here for a diagnostic on the following Tuesday! When I scheduled the appointment I included a detailed description of the problem/issue. I also explained that I needed my vehicle back as soon as possible since I used it for work.I brought my car in at 730am as requested by the shop! None of this information was available upon check in and I had to repeat the entire problem/issue again. I was told I would hear back that afternoon. I never received a call back! 15min before the shop closed I HAD TO CALL THE SHOP and ask them what was going on! I was told the diagnosis had just came in. It was nothing but the same information I had given in the AM and nothing had been done to diagnose the issue! The shop charged me $149.00 for about 15 minutes of “diagnosis time” and kept my car all day causing me to miss work! When the did come to pick me up it was in a dirty car that smelled like ass! Will never go here again!

Nov 05, 2024

Klipper Automotive has provided us quality service at a reasonable price for both our vehicles, I know I can trust their auto work and they have kept my 2005 Jeep Wrangler running at peak performance in spite of the difficult issues with the Jeep over the years.

Nov 05, 2024

The Klipper Automotive people go above and beyond in service! From management, to office, to mechanics, these people are friendly, pleasant, and competent.

Nov 05, 2024

Timely, Friendly, efficient and not overly pricey. They earned my business.

Nov 05, 2024

Very honest competent service. I highly recommend Klipper.

Oct 05, 2024

Always great service with a smile

Oct 05, 2024

Amazing place! They are honest and reasonable. I wouldn’t take my cars anywhere else!

Oct 05, 2024

Fantastic customer service and fast service time very friendly very clean I will definitely be going back thank you so much for helping me with my vehicle

Oct 05, 2024

Great and affordable service

Oct 05, 2024

Had to make an appointment but that's not a problem at all. The had a comfy waiting room and they were all very friendly. Someone even offered to give me a ride home if I needed it. This will definitely be my regular place

Sep 05, 2024

Would have to say the honesty and commitment to customer satisfaction are above and beyond. Definitely recommend it to anyone I get the chance to.

Sep 05, 2024

Code / Issue (throttle position sensor (TPS) I had my car towed to Klipper Automotive, they were busy and had no openings but from a referral I was advised they were pretty good. I spoke with a gentleman Brandon who was honest to tell me they were busy but I could leave my car and when an opening came up or a tech was able to look at my car they would. I got a call from a representative (Jonathan) two days later. Apparently my vehicle was so bad that I needed a whole new engine. I did not get a diagnostic report nor did they charge me for it because it was such a "catastrophic issue" and it would not make sense to charge me for one considering I needed a whole new engine. In shock at the feedback, I advised him I would have my vehicle towed - and get a second opinion. I took my car to Jeep to get a second opinion. Lo and behold - all I needed was an "Accelerator Pedal" replaced. The part cost me slightly under $200.00, it was replaced (plus their labor charges of course) and the car is moving with no issues and clearly - I did not need a whole new engine.

Sep 05, 2024

First time at Klipper’s Automotive referred by a friend. Very happy with their service. Honest and friendly. A pleasure dealing with Sue at the front desk. Thank you! We’ll be back next time our vehicle needs service.

Sep 05, 2024

Followed John to Klippers because there is no place that is as honest, the quality of work as excellent and everyone is so friendly, helpful and caring. Can recommend highly. You will never go anywhere else. Sitting in the waiting area are generally repeat customers coming in that know John and the staff. It is a comforting experience. They take care of you like you are family.

Sep 05, 2024

It's not too often you find a company for ANY service that you like so much that it becomes your regular place. Klipper Automotive has become the absolute GO TO for both me and my Husband. We won't take our vehicles anywhere else, and haven't for a couple years now. They are honest, reliable, knowledgeable, professional, quality assured, fairly priced, friendly, and provide a cozy waiting area. THANK YOU, KLIPPER AUTOMOTIVE! ~ The Fortunes 🥠 🛑***(Stop searching already and just make an appointment! You've found the right place.)***✨️

Aug 05, 2024

Exceptional service from the Klipper Krew! Thanks guys!

Aug 05, 2024

I’ll be taking my car here for any future work for sure. I came to them to fix an issue I had from taking my car to a different shop & I have not had any issues since! Excellent customer service. Employees are knowledgeable, professional, and just friendly overall. They were also able to work with my limited schedule & guaranteed the work would be done same day, which they followed through on. I’ve been to quite a few places in the past, but Klipper stands out. Highly recommend.

Aug 05, 2024

John and Jonathan always take great care of their customers! I would highly recommend Klipper Automotive to anyone. They will give you honest advice and great timely service, all with a smile. I have been a customer for a decade now! Thank you!

Aug 05, 2024

They are very honest and trustworthy place and have the best prices in town I will be definitely using them again they fixed my arm control and did it amazing would recommend to anyone who needs a reliable trustworthy mechanic

Aug 05, 2024

This place is definitely not the place to go if you are on a budget. One air shock installation $1657. One shock installation $457 for labor, parts=1 shock $1056, shop supplies $20, and once the job was complete they charged a $60 fee for using a credit card. I was not told about the credit card fee in advance. Who carries $1600 in cash around to pay for anything anymore? Charging a fee to pay your bill should be against the law, especially when you are not informed in advance. To me that is like theft by control. After getting the vehicle back I researched the cost of air shocks for the vehicle. A set of 2 air shocks costs $256. They charged over $1000 for 1 shock. I am reporting this shop to the BBB in Marana. I will never use this place again and dont recommend that you do either. If you have buckets of cash to throw away then this place is for you though. Helping people is not the nature of this business. It appears they are out to milk you for everything they can. I am totally shocked that these folks dont seem to care about the impact they have on customers. If I could post a negative star rating I would.

Aug 05, 2024

Trust is hard to come by when choosing a mechanic, but these folks will put you at ease.

Aug 05, 2024

Very good experience over the phone with Brandon at Klippers. Set up my appt for August 12, and he listened carefully to details! I look forward to doing business with them. I will post again when the service my vehicle! God bless 🙌🏾 🙏🏿 ❤️

Aug 05, 2024

they are the biggest crooks I ben to

Jul 05, 2024

I needed air conditioning repair,. My wait was four hours, but the price was worth every minute. During my wait I observed the employees interacting with each other and with the constant flow of customers coming in, they were nothing but professional and knowledgeable. Office Manager, Susie was extremely helpful. That girl was either on the phone, greeting people or trying to do her computer work and she never showed an ounce of frustration, truly a professional. Thank you everyone at Klipper

Jul 05, 2024

I took my car for an AC diagnostic. It's an old car so I knew there would be problems. The fix was going to be in $2500 range so I opted not to do it. I got the car back and when I left work later the car died (and new dash lights came on). It did restart and I drove about 10 miles home. Long story short; I took it back the next day and when I finally called to see what was happening they told me I shouldn't be driving it (the steering could lockup at anytime!, and other issues). The only thing they could do was the $2500 fix, and there was no other work around. I friend at work got it back on the road for $230, part (a new belt) and labor. The real issue I have is they sent me off in the car the day before without telling me how dangerous it was to drive the car and what might happen if I did so. I will not be going back there. Spence Watkins

Jul 05, 2024

Leaving a review now because i’ve heard nothing back about my car. My husband dropped it off at 730 this morning and we had to call them for an update. 7 hours later the car hadn’t been worked on and apparently now they’re closed without notifying us that the car would have to stay overnight. I wouldn’t have dropped it off in the first place if I knew communication would be this bad.

Jul 05, 2024

They kept their word. I'm happy and it's their fault.

Jul 05, 2024

This was my 3rd trip to Klipper. All for different reasons. I have an older Honda CRV that is showing its age. These first 3 visits were for specific concerns and repairs that were needed. In addition to that I asked for their opinion on further needed service. I came away very happy with the service and with the quotes for 2 separate pairs of further service needed! I highly recommend Klipper, not only for the service, but for the folks that work there. It is family owned and operated. The family has a strong presence at the location.

Jul 05, 2024

Very fast and efficient.

Jun 05, 2024

After a couple of stressful days, trying to find a shop that would be able to diagnose my car's electrical problems and to provide the appropriate fix, I found Klipper Automotive. I called and spoke to the amazing Susie. I brought her up to speed on my issues and like Bob Barker, she said "come on down." I left my vehicle and in a few hours Susie called and let me know what the issues were and how they could be rectified. She was able to get the parts that day (alternator and battery) and they were installed the next day -- good as new! As busy as this shop is, the customer service if fantastic! I will definitely use Klipper for my future automotive needs. Thank you!

Jun 05, 2024

I will come back again and again and tell everyone about your service

Jun 05, 2024

Klipper Automotive is the most honest, qualified automotive shop in the industry. Not to mention it's concern for customer satisfaction and safety. Klipper Automotive goes above and beyond and is 2nd to none in the automotive industry! Thanks John and staff.

Jun 05, 2024

The whole process was vary pleasant, office personal keep you updated. The work was done in a timely manner and the bill was very reasonable. I would highly recommend kipper.

May 05, 2024

Had my oil changed which you can only get with an appointment. Very quick and thorough. And less expensive than dealership or brakemax