Knapp Auto Repair

Oct 27, 2024

Guy gotta stop chewing tobacco at work

Sep 27, 2024

I honestly got a lot to say here. For 1 they had my vehicle for a little over half a year! While they had my vehicle I went to check on it multiple times without going inside as they had left it in the exact same spot I had it dropped off in. Every time I called for an update (they never called me once to inform me what was going on) I was told very vague answers and a date it might be ready and often times told they would call me back with no call back once. After about 3 months I was given an answer that the whole time they were putting all the electrical connections to the engine in the right spots as they had been put in the wrong connections. I myself put the engine in and can say if that was truly the case it should not have taken more then a week to get that done. Even if that were the case and it took them that long they then had my car for about another 4 months. In that time I had gone inside once saying I was simply towing it away and it’s been to long (mind you my car still hasn’t moved from the front of the shop). The front desk clerk said to me “are you sure we were fixing to have it done this next couple of days!” I was ecstatic to say the least! only to have waiting about another half month to a month. I also had asked if they could roll up one of my windows as it was just down with a garbage bag on it and I even told them that sometimes you have to input a code of sorts to reset the windows and they told me “well we just don’t wanna have to keep doing it back and fourth”. As a result of this and leaving my car in the wide open in front of there shop! My car has many missing things that were genuinely priceless to me! And I haven’t come to terms on weather or not I think they simply took my things or they just let my car get robbed cause clearly the window was wide open. On top of personal items missing! The key hole cover to my door was missing on pickup day, pieces to my handle on the inside of my door were missing. If I’m being honest I was really excited to give these people my vehicle as they had worked on another one of mine before and the service all the way done to the pricing was down right amazing! But after this I can safely say that I was most definitely screwed over only to have a car that still has a Christmas tree of lights on my dash and an engine that shakes like no other. I can understand to an extent due to the quality of what the engine I bought to put in was but it does not excuse everything else I had to endure aswell as the shape of my vehicle upon pickup. I would genuinely rate lower stars if I could!

Sep 27, 2024

Terrible

Aug 27, 2024

First time customer, just picked up my suburban and couldn't be happier. Price for the service provided was excellent and the truck was ready by the time they quoted. Fixed my issue and then some. Highly recommend, I will be back again for sure.

Aug 27, 2024

I'm pretty sure the mechanic here does something to your car so u have to keep coming back. Went for a radiator left with engine issues 1 I had a tune up 6 months ago now I need a new tune up because suddenly my coils bad. Also now my engine make this horrid sound.nit one check engine light was on when I took my car there now the check engine light blinks..iv never seen that.but after taking it back twice I'd say get someone else to fix your car.

Aug 27, 2024

These guys are great. Local guys who actually care about the people they work with. I got a new O2 sensor for my boss 302, which I don't just let anyone touch, and they did a flawless job at a better price than anywhere else in Dallas. Robert cares more about making sure things go well than making a dollar and you can tell by how popular his shop is despite not dropping a dime into a marketing budget. Just as a thanks I had to buy the shop a round of Dr. Peppers.... Wish there was more I could do!

Jul 27, 2024

I have to leave Dallas soon so y’all need to know this review is authentic. The owner is genuine. That means that you can trust that he will be honest. He will not charge for unnecessary work - in any way. I was stunned when he handed the keys back to me and said, have a nice day. I expected the bill to be at least 50% higher. (Honestly, I have zero trust in the dealer auto repair shops. And for good reason. They rip us all off, and all of you know it!). If you want genuine Texas service, Go to Knapp Auto repair in Dallas!

Jul 27, 2024

Knapp Auto is the place to go for any automotive issues. The staff is friendly and knowledgeable. They want to get you back on the road. I took my truck here for an AC issue and they got me feeling like the polar bear in a Coca Cola commercial in no time. Robert told me about a few great hole in the wall restaurants around Dallas before I checked out. Knapp Auto is the real deal and I wont taking my vehicle anywhere else.

Jul 27, 2024

My 97 4Runner was vibrating like crazy. Took it to Knapp and told them I recently worked on the brakes. They honed in on that area and found out I over-adjusted one of the brakes. They fixed that and took time to look at other potential issues while under the truck. Really good people. I’ll take my business there from here on out.

Jul 27, 2024

Paid almost 500 to repair wheel hub and motor mount. Got it back worse than it was. Not sure if they did any repairs at all. My advice: take your business elsewhere or make sure you save your receipts from this place

Jul 27, 2024

Sir. Robert is the ultimate Master Machinist around though i do not live near by i go miles either by tow truck or my car sputtering to get there. Highly recommend this young man Auto Shop for everyone !

Jun 27, 2024

GO HERE! These guys are the best. In a world of dishonest, self-obsessed, and mean people, Robert and the gang are a refreshing throwback to ethics and competence. As long as we are in Dallas, we will go to Knapp (but still root for our L.A. teams... Go Lakers, Go Kings Go).

May 27, 2024

Knapp Auto is awesome. Great service, and it’s fun to chat with Robert Knapp and tell stories while your car is being worked on. Best Auto shop in Dallas!

May 27, 2024

Super great guys, very honest and helpful!! Would definitely recommend to anyone!!

May 27, 2024

When you go to Knapp you can leave your fear of being price-gouged or having a poor job done to your vehicle behind. The team here is honest, fair, and does a great job. Would recommend to anyone looking for a mechanic in the Lake Highlands or surrounding area!

Apr 27, 2024

Amazing hospitality and service from the team. I got to chat with the owner for a while as my car was looked at, and he just seems like a genuine guy. You can tell he put in a lot of love into this business and the amount of people that were stopping in for check-ins seemed like regulars- AND he knew all of their names! I was scared about the final pricing of repair since most shops tend to empty my wallet but this place had the best deal for my repair!!! I will be coming back for all my oil changes and future services 🥹🙏🏽

Apr 27, 2024

Great service!

Apr 27, 2024

So happy I stopped by this place to get my head light fixed! Hard workers and just all around good people they also won’t break your bank which is always a plus!

Apr 27, 2024

These guys are great. I had been trying for over a week to have a dead battery swapped in my dad's old Cadillac. I was in a dark, underground parking garage and the hood wouldn't stay open. Made several calls to Knapp to saying I was on my way, only to hit another snag with roadside assistance. When I finally made it yesterday they had me in and out in no time and didn't charge for their time. It was a great way to end a challenging ordeal. I observed others enter Knapp while I was there and they were all taken care of with courtesy and professionalism. They say an honest mechanic is hard to find, but I found one with a simple Google search at 6606 Northwest Highway.

Mar 27, 2024

Five-Star Service at Knapp Auto-Repair Knapp Auto-Repair exceeded all my expectations. The team's professionalism, expertise, and friendly service made my visit a delight. They fixed my car efficiently, explained everything clearly, and didn't push unnecessary services. I highly recommend Knapp Auto-Repair to anyone in need of reliable automotive care. Thanks for the excellent service!

Mar 27, 2024

Problems solved....after 9 mechanics, 2 dealerships in 2 states and over years of conflicting info with too much money spent...I found the best care and quality in an auto repair, bar none! Cannot tell you, how impressed I was by the friendliest staff and owner who made my waiting time fly by. Seeing their interactions with other customers was another testament to embracing everyone with the same attention and care. This is my new shop for my auto needs, and I suggest you make them yours!

Mar 27, 2024

The service we received was outstanding and so fast. I can't speak to the pricing but I believe it was probably reasonable and they did some things that were above and beyond.

Mar 27, 2024

They are wheel-y good at what they do! The team at Knapp is tirelessly dedicated to providing top-notch service. I've had a great experience with them and would definitely recommend coming here.

Mar 27, 2024

Will never choose another mechanic again! They are super helpful and attentive here. My car had been in the shop in east Texas for over a month for an overheating issues, and the mechanic there said he couldn’t find anything wrong. I came back to dallas and took it to Knapp. Took him a few hours to identify and repair the issue. Got the car back next day and it drives great!

Feb 27, 2024

I won't ever go to another mechanic shop besides Knapp. The owner was so friendly and nice and able to solve my car issues quickly! Everything was painless and easy, I highly recommend!!

Feb 27, 2024

It is one of the finest and most genuine place. The owner is fun loving and the staff is so experienced. Please go here and you’ll have the best time with your car. Highly recommended

Feb 27, 2024

Let me know what I needed to know- didn’t charge me for the check. I’ll be back! Thank you Knapp Auto!

Feb 27, 2024

Nice guy, fair prices, fast turnaround time

Feb 27, 2024

The owner and staff were awesome! I actually enjoyed my wait (which wasn't long at all), since Robert made me feel comfortable and was very sociable. I explained to him the issues I was having with my car and he knew right away what was wrong. I had a radiator that had been poorly installed by someone other than themselves and they were able to reinstall it correctly. On top of that, their prices are very reasonable! I appreciate their honesty and will be coming back soon. I think I found my go to car shop and have already started recommending them to people I know. This was only my first experience with them, and I totally trust them!

Jan 27, 2024

Great customer service, fast, and easy to reach!

Jan 27, 2024

Great guy, Great work, and Great price happy to have found a mechanic in Dallas finally

Jan 27, 2024

Ive had a few services performed here now, mostly on my front suspension, and i have been very pleased with each experience! The team is fast, friendly, and fair. i will definitely go back for further services.

Jan 27, 2024

The owner and staff were absolutely incredible - super personable, honest, and fun. Car shops have always made me nervous but Robert made everything so comfortable and kept me company while waiting. They were truthful with what was wrong with my car, which has always been an issue with car shops in the past. This is the only car shop I'll ever go to from now on and I'm telling everyone else to come here as well! Nothing but a totally positive experience.

Dec 27, 2023

A locally owned gem. No nonsense shop that treats and charges you fairly.

Nov 27, 2023

They were absolutely amazing! Our car had the check engine light on and was told at auto-zone that he would need to replace a certain part. We took it to Knapp and they were honest it actually didn’t need the part and needed to be cleaned out instead. We ended up saving money and time, I totally trust them 100% after that because they could have easily lied but didn’t.

Nov 27, 2023

It was my first time here. And I had a great experience they helped me with my tail light and front light. Robert didn’t charge me anything to install both light. Will definitely be coming back!

Nov 27, 2023

Robert and his team aren’t only experts at all things repair “ aside from broken hearts” <~ per the tagline hahahaha . They are extremely thoughtful of the needs of the customer, speak to you at your level without sounding demeaning. Take this from someone scared to bring a car into a mechanics shop- they don’t take advantage at all. I’ll come here anytime I need assistance moving forward , thanks so much Robert and everyone at Knapp Auto!