Koons Ford of Baltimore Service Center

Dec 06, 2024

My experience was nothing less than exceptional. Absolutely 5 star in all categories!!

Dec 06, 2024

Body parts department is very friendly and fast

Dec 06, 2024

Excellent customer service and very fast and friendly staff.

Dec 06, 2024

Great work my car looks good it was done in a reasonable time...Thanks Koons

Dec 06, 2024

I ❤️ these Guys! I brought 3 cars from Koons! Friendly Atmosphere! Amed is the Man!

Dec 05, 2024

On time , ready when promised.

Dec 04, 2024

My service advisor was very nice and knowledgeable. Everything was explained in detail which was very helpful.

Dec 03, 2024

All great

Dec 03, 2024

Amazing team! Always there for you, and willing to put the extra mile in customer support and satisfaction. The team will support you and help you during the entire process of your vehicle purchase, taking in consideration your needs. Thanks!!!

Dec 03, 2024

I had a nail in my tire and Kevin Carroll and the rest of the service team provided updates and stellar service!

Dec 02, 2024

I came to this location for car maintenance and a checkup. Customer service on average these days are below my expectations. But this service department completely surprised me. Customer service was so good. I was completely caught off gaurd. I kept waiting for the something bad to happen. But they were all awesome. I actually look forward to coming back. Amazing team!

Dec 02, 2024

I was able to book my appointment online. For an oil change and air in my tires. They sent me reminders through texts so that I wouldn't forget and an email just incase I didn't get the text. While I was there I was able to get my school work done, because they had a work station in the waiting area. I was able to make a fresh cup of tea because that was available to me as well. When I asked how much longer would my wait be because I didn't eat that morning the rep went and got me a food tray that they had available. The rep also brought another customer a tray of food as well that was in there waiting. Overall I'm satisfied!

Nov 30, 2024

My experience was not so favorable. It started out with a simple 70K miles routine maintenance check and ended up being an over $2,000 repair that should not have happened.

Nov 30, 2024

Always at least 2 hours even for an express oil change with an appointment made weeks in advance. Go to Jiffy Lube instead. Terrible service. If your time is valuable, go elsewhere.

Nov 30, 2024

I dropped it off and used the key drop; they called the next morning when it was done.

Nov 30, 2024

I had a very professional experience at Koons Ford. My appointment was timely, and the consultation with my service professional was that professional. He listened and shared information to assist with problem solving. I appreciate Jay and the organization.

Nov 30, 2024

Needed oil change etc and had concerns about previous visits for service at Koons Baltimore so I tried to communicate issues to service rep and then his supervisor. My information from their ‘multi point inspections’ such as clearly poor brake conditions listed as “may require future action” and brake pads that hit rotor metal four weeks later - they blamed on employee no longer there. Similar item on steering component noted in July with correction requiring a wheel alignment yet a four wheel alignment was performed 5 months and only 7k miles prior. I brought this to their attention with the hope I could create an exchange to develop some degree of trust at a place I’d purchased two vehicles in three years and perhaps state that I want to do business there. They made it clear they don’t care. I forgot to mention how they couldn’t figure out out how to provide my transportation back to Security Blvd from Timonium because the service rep and his supervisor could not override the distance Uber could go to pick me up. Took an email, two voicemails, call to another service rep and then repeatedly saying “I was taken to Timonium by LYFT- NOT UBER!!!” Frankly, the inept actions seemed deliberate.

Nov 30, 2024

The professional and seamless treatment that I received from Jay was far beyond my expectations!!

Nov 30, 2024

The service is a little long-winded, but the customer service is excellent. Mr. Rick Poppe is definitely an asset to your organization. Although I sat for 6 hours, Rick kept me informed the entire time. He has AWESOME customer service and was very patient in answering every question I had. This was my first time ever meeting him , but I have to say, that he treated me like family. If I could give him 10 stars I would. Thank you so much for hiring him.🙏🏾

Nov 30, 2024

Very good I was in and out within an hour great customer service

Nov 23, 2024

Bringing my vehicle to Koons Ford has been a pleasant experience. Everyone there is very respectful to the customers, but there's one in particular that stands out more than anyone else. Mr. Nick Austin doesn't just provide, excellent customer service. He gravitates to your needs and make sure they're met. I appreciate his service and it's because of Nick the reason I bring our vehicle to koons Ford on Security Boulevard...

Nov 23, 2024

Excellent Service jeff C. Is such a wonderful Service person.

Nov 23, 2024

Friendly service performed in a timely manner. Car was very clean upon return. I have always been pleased with the service at Koons Ford of Baltimore.

Nov 23, 2024

I recently had my car repaired because of a hit and run experience on Beltway 695. I contacted Koons Ford in Windsor Mill, MD. I contacted the collision department. Every thing went so smooth in a matter of two days. Every one was so nice and cooperative. ❣️

Nov 23, 2024

Jay Stewart is very knowledgeable and kept me informed throughout the process. Even made sure my car was ready as promised.

Nov 23, 2024

Kooks Ford of Baltimore is my place to go to for my Ford. Jay is still the best! Thank you Jay.

Nov 23, 2024

Superior customer service and impeccable craftsmanship!

Nov 23, 2024

The service department was extremely excellent at the customer service section I had no trouble in that department all personal was professional in dealing with me.i am proud of two of men that seek.my interests of my truck safety on the road.i have know complaints at but just praise them after god.convey my comment to the CEO'S THANK YOU

Nov 23, 2024

Tony Good was my Advisor and I give him an excellent rating. He displayed good customer service from start to finish.