Koons Ford of Baltimore Service Center
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Review highlights
"Very good I was in and out within an hour great customer service"
"Jay Stewart, Service Advisor gave me 5-star customer service."
"Charging station, comfy seating and tables to sit at)."
Overview
Categories
Auto repair shop, Auto electrical service, Auto tune up service
Directions
6970 Security Blvd
Baltimore, MD, 21244
Phone number
Call: (410) 281-2684Website
View websiteAppointments
Book appointmentHours
Sunday
Closed
Monday
7:00 AM - 6:00 PM
Tuesday
7:00 AM - 6:00 PM
Wednesday
7:00 AM - 6:00 PM
Thursday
7:00 AM - 6:00 PM
Friday
7:00 AM - 6:00 PM
Saturday
7:00 AM - 4:00 PM
Description
Ford is known for building great, reliable cars, but even the best vehicles need occasional repair. We at Koons Ford of Baltimore in Baltimore know this better than anyone — that's why we house an on-site service center for all of your Ford maintenance and repair needs. We're able to deliver such quick and effective service thanks to our expert staff of factory-trained technicians. Whether it's replacing the oxygen sensor or repairing the fuel cap, they'll know how to tailor each procedure to your car's needs. And whether you drive a Ford or not, our tech crew will help you quickly get to the bottom of your car's problems. Enjoy the quality service of our factory-trained technicians by getting your vehicle serviced with us in Baltimore
Reviews (28)
Feb 07, 2025
Jay my service writer was great. Nice, listen to what I was saying. Great person to have working at Koons. I will ask for him any time I have to service done on my vehicles.
Feb 06, 2025
Berry good
Feb 06, 2025
It took some time, but it was a transmission after all. Jay was amazing with communication, and even found warranty coverage we didn't know we had. Really can't say enough about the commitment to the customer and service. We are thrilled!!!
Feb 06, 2025
Made an appointment for a rear tire that kept losing air. Koons found a puncture, and a few other things, namely that I needed new front brakes. It was late on Saturday with no time left to do the brakes that day. I would have to leave the car til Monday night. Instead, I made an appointment the following Saturday to get the brakes replaced ($700+). Monday, I found a lug nut missing on a front tire. Koons said they noted it on the paperwork and also noted I declined to fix it. I did not know of the missing lug. I've also been checking tire pressure on the tires for weeks now with the slow leak without noticing a very obvious missing lug (gray lugs on black rims). I had to drive out of my way after work through rush hour traffic and pay for the replacement ($11+) which they quickly installed to get me on my way. Hopefully, I can get a break from having to get things fixed.
Feb 04, 2025
Koons Ford Baltimore is very nice to deal with. Good service in the Service Department.
Feb 04, 2025
Quick service
Feb 04, 2025
Thank you to the ford team! They have an amazing services.. I highly recommend anyone that is in the service area to bring your vehicle and be apart of an amazing family.. management and the technicians are 1st class in the Baltimore and surrounding areas.. thank you so much for your services and professionalism
Feb 03, 2025
Everything was good
Feb 03, 2025
Everything was good service good
Feb 03, 2025
He work with me with all the details, plus took care of my vehicle recalls with out me asking
Feb 03, 2025
Mr. Jay was courteous and very professional and helping me with my car service and checking in on me to make sure I was updated with all the information about my vehicle and I really appreciate the way he interact special attention to his customers about my transaction it makes me feel secure and getting my car service at Koons Ford thank you for your service
Feb 03, 2025
Service was excellent, waiting room comfortable, employee took the time to explain everything to me. Always a pleasure when dealing with koons ford
Feb 02, 2025
Fast service with an appointment
Feb 02, 2025
My experience was good. Workers are very friendly and nice
Feb 02, 2025
Wanted to Thank Jay Steward he was up front what had to be done on van he was curious and keep me informed
Feb 01, 2025
Eager and happy to help take care of my issues. Very accommodating. Requested for a ride it was quickly arranged for. My experience with service team was great.
Jan 31, 2025
As Always Jay, My advisor always inform me of mechanical problems in the making.
Jan 31, 2025
Great service and detailed information
Jan 31, 2025
He did it again! I can always count on Jay Stewart to ensure my vehicle is serviced. He continues to go above and beyond for ALL of his customers.
Jan 31, 2025
Koons Ford sales and service are top notch. I purchased my vehicle there in June 2014 and very happy that I did. I am also happy that Koons Ford policy that customers can have a regular service representative to handle all service needs. Jay has been my service representative for some time now. He is professional, honest, and always recommends actual service needed. He is the greatest. I brought my vehicle in for a recall, oil change, and tire rotation. He highly recommended the special service package better than The Works for less money, a new air filter and front breaks that I immediately agreed to because I trust his judgment. Needless to say, I am a happy camper.
Jan 31, 2025
Michael Castera was very helpful and found any information that he did not have on hand.
Jan 31, 2025
Service team was great in and out super fast
Jan 31, 2025
Service was excellent and we were kept well informed of the process by Mr.James Goode.
Jan 31, 2025
So know complains, the suv is running fine
Jan 31, 2025
Thanks Dennis! Thanks Jay! I appreciate the service that was provided on my recent visit.
Jan 31, 2025
Tony was very knowledgeable, professional and friendly.
Jan 24, 2025
My service tech, Tony was very helpful and courteous. Kept me informed throughout .
Jan 24, 2025
The attendant addressed me as I walked through the door. The office was clean it had a pleasant business atmosphere. My attendant was pleasant and gave me advice on an issue I presented to him. My appointment was at 9:30 I received a very pleasant call around 12 noon that my car was ready for pick up.