Kraft German Auto

Dec 06, 2024

The best thing is they fix your car in the shortest time possible. I wish they have longer working hours and open on weekends at least twice a month. I also wish they could at least give a discount to the customer who requests as a sign of customer appreciation & gesture of goodwill that comes highly appreciated. Otherwise the gap betw the dealer and the dealer alternative is just a thin line. Overall I appreciate the fact that the owner & former manager Pablo personally works on my car which is the best consolation.

Nov 07, 2024

Stay away

Nov 07, 2024

The only shop that I know of that knows how to service the older Mercedes. They got my '84 380SL running like new and pointed out problem areas that may need attention down the road. Very satisfied

Oct 07, 2024

BEWARE OF THIS MECHANIC SHOP! With my independent mechanic on an extended vacation, I decided to give Kraft a shot. I have a newborn baby and I wanted to make sure my car was in good working order. After giving the receptionist at Kraft my list of repairs, I was given an estimate of $2078. The work I needed done was: 1. Engine Oil and Filter 2. All Brakes and Rotors 3. Brake fluid and hoses/line replacement 4. Fuel Filter 5. Engine Air Filter 6. Cabin Filter 7. INSPECT control arm bushings (because the MB dealer says they’re torn) These were simple and straightforward maintenance items. I get a call back about 6 hours later saying the car is ready and the bill was $3100. Pablo claimed he inspected the control arm bushings and they were in good working order. I ask Pablo why the $1000 increase from the estimate? The receptionist quickly interjected and said “it was only an estimate.” I asked Pablo in a nice and calm way “why the $1000 increase?” Pablo’s attitude and defenses were way up at this point and he said he was doing the right thing by saving me thousands by not replacing the control arm bushings and by not doing other unnecessary work that the dealership would have done. I agreed with him because I did receive an expensive quote from the dealership. I told him that I appreciated his “honesty” but why the $1000 increase? Pablo said he replaced my wiper blades and serviced my transmission. I told him I did not ask for those services especially after just having my transmission serviced about 10,000 miles previously by my independent mechanic. Huffing and puffing he removed my unwanted services along with its charges from my bill and said “there, it’s done,” reducing the bill to $2300. I tried talking to him saying that I do not want to leave there with things that I did not pay for; meaning that I’d work with him. I told him that I would like to continue coming to Kraft to develop a future relationship with his shop. He then said that the next time he would find unnecessary work to do and make money off of me. He followed up and said “if I were you, I would not bring your car back to this shop” and he stormed off. While paying the bill, Pablo came back into the office, handed me my keys and said that the car is out front. After paying, I apologized to them for any miscommunication. (Why am I apologizing???) He said “it’s okay” and I exited the office. On my way home from Kraft, I decided to stop at Autozone for a gallon of windshield washer fluid. To my extreme amazement and frustration, THE ENGINE OIL CAP WAS MISSING AND ENGINE OIL WAS SPLATTERED ALL OVER MY ENGINE! Think of the devastation that could have caused if I continued driving with my newborn child. While wiping up the oil mess in the Autozone parking lot, I looked behind the radiator deep in the engine bay and found my oil cap. Pablo is DANGEROUS, PETTY and UNPROFESSIONAL. He doesn’t get mad, but he does get even. I go to the mechanic shop for an oil change and the oil cap was not even on! God forbid you go into Kraft as an informed customer and ask questions – you may leave with a bigger bill or even worse! An uninformed customer would pay the $3100 bill and be on their merry way. Shame on you, Kraft!

Oct 07, 2024

Always treated with top notch service! Excellent staff, excellent mechanics! Highly recommended!!

Oct 07, 2024

I have been a very satisfied customer of Kraft for approximately thirty years. Pablo and his staff are the most knowledgeable honest trustworthy reliable dependable Mercedes Benz mechanics. I will not let any other mechanic touch my Mercedes. Pablo thanks for keeping and maintaining my vehicle in the best of shape.

Oct 07, 2024

I’ve Had a great experience so far taking my car to Kraft, Pablo was such a cool guy, fixed my damage leather on my seat for free a job that would have cost me $1200, Kraft has definitely gained a new customer.

Oct 07, 2024

Today is Wednesday September 18,I’m writing this review not because I was told too are to be a nice guy because I’m not but I’m taking my time to give credit to Kraft because it’s well earned, if you’re looking for place that guarantees excellent service well organized best performance on Mercedes Benz look no further Kraft auto is that place, look don’t take my word for it check it yourself the price is a little bit higher but the job and the service is well worth it believe I’ve been to a lot of shop and I learn a lot about some places are mechanics but they not for your Benz Kraft only deal with Mercedes Benz he fixes all Benz and you get your car back cleaner then how you brought it into the shop. People how many mechanical shop you know is doing hand wash your car on pick up. Stop playing ya self check my boy Pablo and my lady De tell them you read my review and I promise you that you will not be disappointed I put my cls 63 smh s on it. Thank you Kraft for your services I’m happy you been my mechanic for the past 4yrs

Oct 07, 2024

excellent mechanics.

Sep 07, 2024

Any problem with your Mercedes they can fix it. Heart surgeons for Mercedes Benz’s. Deidre is a wonderful secretary keeps you updated and informed all throughout your service.

Sep 07, 2024

I highly recommend Kraft German Auto to anyone who needs to have their Mercedes Benz serviced. Pablo and his teams expertise , honesty and dedication to customer satisfaction have earned my trust and loyalty for 21 years.

Sep 07, 2024

I've been driving past this place for years and I will continue to do just that. I had a Headlight that was intermittently going on and off on one side of my E class. So I went over to Kraft. Upon entering I had a simple question about if light repairs were done at the shop.receptionists attitude came off like I wasn't supposed to be asking that question. Mind you I have never stepped foot in that shop so I didn't have a menu on what service's they provide. Behind the receptionist was a Hispanic male that quickly interrupted me while I was trying to explain the issue I was having with the headlight. That individual might have possibly been the Boss but he was acting very Un boss like with the way he was asking me about what type of buld does the headlight use. I told him that they were l E.D bulbs and told him that when I inspected the wiring to the headlight while touching the wire . The lights would go on and off. He continued with what sounded like a rehearsed explanation to skip all possible logical reasons of why the light was having the issue. He seemed pretty comfortable in his chair behind the desk .So it was strange that I had to ask him to actually take a look at the headlight all the explanation and his counter explanations were getting to be a bit tiring. He made his way outside to the car and didn't even inspect the wiring that was in plain site after I popped the hood. According to him the whole headlight on that side had to be replaced with a new one. Mind you that the high beam on that side was working it was just the low beam that was acting funny but His advice was that I should pay $3500 U S dollars to replace the whole headlight assembly. As soon as I saw that This shop would rather rip me off rather than trouble shoot a possible wire harness issue I thought in my mind this place is just as bad as the Dealership! I took my car to a very good Independent shop where after I explained the issue went straight to the wire harness for the light and easily fixed the issue for $150. Compared to $3500 .00 Greed is the best way to keep good Customers away from You're Shop. When I take my car to any shop I do my research So when I go to a shop and all my Red flags are being checked off right at the reception desk. If I stay and listen bits really just for Humor !.

Sep 07, 2024

My experience at this location was amazing. The Customer Service is outstanding.. The office manager was very helpful and valued my time. I will highly recommend Kraft Repair Shop.

Sep 07, 2024

Thank you Pablo. Im very recommending this place. They did the best job for my MB. Transmission works like a new !

Sep 07, 2024

Very honest people. Great prices.

Aug 07, 2024

Dope service! Deidre and Pablo was amazing!

Aug 07, 2024

Pablo es buena gente y es alto en experiencia mecánica es un maestro.

Aug 07, 2024

Quality service at less than dealer prices

Jul 07, 2024

Not a big review guy but I had to give a shout out to Kraft. Brought my car into the dealer, Mercedes of Manhattan, for a B service. they called to say I had a cracked engine mount $3500 (didnt even know that was a thing) and needed front and rear brakes, which i was expecting $1500 each. $7000 bill had me in a panic and though i always take my car to the dealer I felt i needed to find an alternative...I was recommeded to Kraft by a trusted friend...I called and was put on the phone w Pablo, who is the owner, and he took the Vin number and was able to give me a price for everything which was thousands less than the dealer. He guarantted me that he only used Mercedes Parts and I brought the car in and he did the job in a day...Mercedes wanted it for a week...Place is kept very clean and Diedra who answers the phone and took my intake was a sweetheart. I am a forever customer.

May 07, 2024

Kraft German Auto is an EXCELLENT place to have your auto service & expect quality service. I've been service by them for over 20yrs & I'm very satisfied!

Apr 07, 2024

Better than dealership prices

Apr 07, 2024

Pablo was great! I needed to do regular maintenance with my vehicle and he was able to help. At one point I thought my breaks wasn’t done correctly and Pablo called me to come back in to re-do my breaks. I also needed the lower control arm to be replaced and he was also able to fix that as well. Pablo is honest and very efficient. Thank you again!

Apr 07, 2024

They only do Mercedes. My brother was going to offload his 2010 C300 because of a pricey sensor part, so we contacted Kraft who gave us an estimate over email. Winds up the car required other repairs, but their knowledge and expertise convinced me the car was worth the investment. I recommend.

Feb 07, 2024

Great place to get your Mercedes Benz repaired. Honest people and great prices. Pablo and the team are always great. Thanks.

Feb 07, 2024

Pablo fixed my heat on my ML350. He has worked on my car for many many years. I am thankful for Pablo and the staff at Kraft German they keep my car going.

Feb 07, 2024

The service and friendliness is incredible. The manager and staff are great. I recommend Kraft Auto to all of my family, friends and colleagues.

Feb 07, 2024

They do excellent work, They never let me down. Please check them out seriously

Dec 07, 2023

Very rude attitude for no reason - It is wildly strange how you loose a client for no reason. It seems you have to prove your ego to your client. It is just absolutely strange.

Dec 07, 2023

Best place in NYC by far

Dec 07, 2023

Brought my car in for service the receptionist was such a doll! Pablo is the best! Prices are the best in the city and the work is always superb!

Dec 07, 2023

Excellent service and attention to detail. Great prices and straight forward repairs. I've been coming here for years and they keep getting better and better. Thanks Pablo for your honesty.

Dec 07, 2023

Quick efficient pricing can be better but they work with u.

Dec 07, 2023

Service very good . OWNER AND WORKERS ARE VERY NICE.

Dec 07, 2023

Their communication is great when it comes to what is happening with your vehicle. They do great work and make sure your car is ready for the road.