Kriete Truck Center - Sheboygan

Jul 06, 2024

I was traveling out-of-state in my RV when the “Check Engine” light came on. The RV is on a Ford Chassis so I called the local Ford dealer to inquire as to whether I could bring the RV in to them. They were unable to work on my RV, but they did give me the name of some truck repair places that might be able to assist me. I drove to Kriete Truck Center, 4717 S Taylor, Sheboygan, Wisconsin where I met Dean Fredricks who said he would take a look at my RV right away. Dean spent about half an hour running diagnostic tests on the RV and determined that the problem was probably the Cylinder Head Temperature Sensor. Unfortunately, the truck center does not work on Ford RV’s. However, Dean asked me to wait while he further researched the problem. He spent another 45 minutes looking into my problem and also calling all around the city trying to find a repair place that could get me in for the repair. Unfortunately, he could not locate a shop that could do the repair anytime soon. He suggested that I drive to Green Bay because they had a commercial Ford dealer and several other repair shops. I asked him if he thought it would okay to drive that far without a new sensor and he told me that unless the “Check Engine” light came back on immediately, I should be okay going to Green Bay. I asked him how much I owed him for the diagnostics and his time and he told me that I didn’t owe him anything, that he was just happy to help me out the best he could. I was very appreciative of his help and I did make it to Green Bay where I was able to get the sensor replaced.

Feb 06, 2024

Every time I come here these people are really nice. We had a slight discrepancy with the manager of the shop, no harm no foul. I wish these guys the best since I'll be driving for a company that utilizes Kriete.

Feb 06, 2024

Excellent service. From the moment I called in until my repair was finished, it was first class service.

Feb 06, 2024

Took care of the mystery with my truck that no one could figure out. Thanks guys.

Feb 06, 2023

Cab leveling valve was bad. My service manager called ahead, I pulled in about 15 minutes later. The service coordinator asked me to drop my trailer, and pull in the Uptime Bay. Fixed and gone in under 20minutes in the bay. They were friendly, got right to work, and they got me out. Thank You.

Feb 06, 2023

Hands down the best across the board. Came in to get an alignment done & was treated with so much respect it was almost crazy. I didn't spend any more time than I should've and was told what was to be done before & what was done after services were rendered without any deviation or sneaky sales tactics. Professionalism, courtesy, speed, honesty & friendliness is where they blow any competition out of the water.

Feb 06, 2023

These guys are awesome! Had a laundry list of things to do on my truck. They fixed everything while I waited, even though I had an appt. in the morning, so I could go home for the first time in a month. Greatly appreciated!

Feb 06, 2022

Great experience with the service department. My truck was put in the shop promptly and fixed within a couple of hours. Staff is friendly and the price was more than far.

Feb 06, 2022

⭐⭐⭐⭐⭐ Sean in the parts dept does a great job Had high quality made in usa 🇺🇸 parts in stock ready to go👍

Feb 06, 2021

Friendly and professional service

Feb 06, 2020

Honestly, giving a star is at this time too much. I recently purchased a truck from this dealership. Immediately, I had to replace the pogo stick and the air lines. I'm a brand new owner operator. I was upfront about my finance, and my plans. They say that they are here to support me as best they can, which turned out to be ingenuous. About 4 to 5 months my motor over heated. Originally, the air conditioning struggled to maintain cab temp. After speaking with a number of individuals, I figured the unit was struggling due to the intense heat of Texas. Come to find out the water pump, coolant reservoir low warning sensor, and radiator was bad. A week worth of downtime, and nearly 7k in the hole for repairs. I notified kriete group Sheboygan about it. They mentioned there 59 point inspection. I asked for a copy. They refused to provide it. When I asked to speak with the owner, I was referred to the manager who had said he will no longer communicate with me. All I did was point out that the truck was not in perfect condition, and I have had to make repairs since I drove it off their lot. I did not mind making these repairs, bit 7k is too much. They sold me a lemon, and refuse to allow me to speak with the owners of the company. At this point I'm in the process of seeking legal action. If you plan to purchase a truck, do not trust kriete group with your business. They will tell you anything you wish to hear to make that sale. Once it's done, professional courtesies are over. Be warned. I have attached photos of the major repair that was needed. They say that their mechanic has 30 years of experience. Either that is a lie, or the mechanic did not do a thorough inspection. The water-pump was missing pieces due to electrolysis. The entire housing needed to be replaced. The coolant reservoir sensor had some sort of white filmy paste on it, and the reservoir itself was outright dirty. To say nothing else, the tensioner needed replacing. Again, do not deal with these people. They will sell you a lemon, and sleep easy while you struggle and ultimately fail at your venture. I am a young entrepreneur trying to make something of myself so that my family can benefit from my efforts. Currently, I am on the verge of going out of business. Per your response. Your perspective is flaud. I told you about several repairs that I had to make within the first 30 days, you made no effort to make that right, yet here you are spouting about great customer care. Your dealership did not offer me 2 warranty options never mind a manufacturer one. Your sales guy was going to sell that truck with no coverages. I asked what was available, and all I was told about is the aftermarket options. I explained why financially I could not afford that, and asked for information about the manufacturer. I pursued the extended warranty. Your dealership did not offer any further assistance. The moment freightliner said the truck has to go through their testing, I had no one from your dealership to assist. At the very least, your dealership should have sought out options for warranty the moment you saw the mileage exceeded the manufacturer's warranty. Yet, that's the level of professionalism here at kriete. I have full notes of these conversations and more. The damage to the water pump was not done by me. If you had done your research, that water pump was damaged prior to my receiving this truck. Chunks of metal is missing dude... The check engine light went off as soon as I let off the throttle. After dropping the shipment, I immediately took the truck into the shop. This truck was not inspected properly if at all. You refuse to provide the inspection list with no cause. You cut our communication and now here you are. As far as your dealership winning awards, let's face it, trucking companies have won awards too and their customer support, and the ways they treat their drivers is horrible. Yet, they still won awards. I don't have any clue to the standards by which your dealership is rated, but I have my doubts. I was a fool to trust this dealership. Not transparent.

Feb 06, 2020

I would have given less than 1 star but that’s not an option. Took truck into shop for electrical problems...no headlights. They had it a day and a half, changed 2 light bulbs and headlight switch. Did not solve any problems and charges me $1983.52!!! And I still left with NO LIGHTS! They refuse to help any further! I would not recommend them to anyone ever! Terrible service!

Feb 06, 2020

Very nice to deal with

Feb 06, 2020

What a cool facility.....The staff are super friendly!!!!