Kwik Kar Oil Change & Auto Care

Dec 05, 2024

Excellent courtesy service

Dec 04, 2024

ere’s an updated review incorporating the additional details: I’ve had a horrible experience with kwik Kar on Garland rd and would strongly caution anyone against using their services. I’ve brought my car in a total of four times now for the same issue, spending almost $2,000, and my car is in worse shape than before. The first three visits were frustrating enough—each time I was told the issue was fixed, only for the check engine light to come back on shortly after leaving. This last time, the car was shaking and making horrible noises, far worse than when I first brought it in. Despite this, they’re now telling me the codes the car is reading are the same ones they supposedly fixed on the previous visits. To make matters worse, I discovered my car had no oil during this most recent visit, even though I was charged for an oil change on the third visit. After I pointed this out, they claimed over the phone that the car was full of oil, which is impossible. This leads me to believe they hurriedly added oil after my car was towed in today to avoid taking responsibility for any damage caused to my engine. After the 4th and final visit with little to no communication from the team and me constantly having to call over and over to get feedback or see if it was ready for pick up, I picked up my car last night only for the check engine light to come right back on this morning. After calling and asking for all receipts of work done and for the owners information I was told they would be emailed and I’m still waiting….they also told me they couldn’t give me the owners info and that I needed to wait for him to reach out. This shop has cost me a significant amount of money, time, and stress, with no resolution in sight. If you value your car and your wallet, avoid this shop at all costs

Nov 30, 2024

LAKEWOOD: This used to be a great place for auto services with past ownership. This is a sham operation now. I had (3) fan belts that needed to be replaced and was given a quote, 2 hrs. later they called and asked if I had the belts to be installed. REALLY? That was a big argument of contention and eventually they provided the belts and installed them. Two months later, I heard similar sounds and took the car to the dealership and to my surprise and disappointment, wrong belts installed. AVOID THIS PLACE!!!! Hope someone else comes in and takes this place over and shapes it up.

Nov 22, 2024

Update November 2024: This place has had a change in ownership, and definitely for the worse. The business processes were worse, they got rid of the veteran discount, and the staff definitely seemed unhappy. Sadly, they tried to charge me $750+ for a battery that costs $150. I installed the battery myself instead. Two stars, because they did successfully change the oil! Old Review: Pat was an awesome person to interact with. They made the pricing clear up front, and fixed my issue quickly. Really appreciate their communication and skill. Will use them for future oil changes and many other issues that may come up in the future

Nov 15, 2024

I’m giving this place 5 stars solely because of Mike’s excellent service during my visit. Initially, I intended to rate it 1 star due to my first interaction. When I asked where to park for an inspection, an employee immediately told me, “Well, you need new brakes because I can hear it,” without even inspecting my car. I explained that my brakes had recently been replaced and asked for an inspection first before making assumptions. Thankfully, Mike handled it professionally. He confirmed that the issue wasn’t with my brakes (as I already knew, having been through inspections before). Mike also identified the real issue, something no one had pointed out before. Thank you, Mike, for your professionalism, thorough inspection, and knowledge. Your colleagues could learn a thing or two from you!

Nov 06, 2024

I would recommend that you don't go here. I pulled up, asked for an oil change and went to wait. Of course they try to sell you new air filter, new cabin filter, brake flush, fuel flush etc... Which is totally normal. Just doing their job. What's not part of their job is putting full synthetic in my car without asking. As most of you know that nearly doubles the price of an oil change and quite frankly I didn't have the money for it. When I pulled up and asked for an oil change, the question should have been Conventional or Synthetic at the very least. The guy checking me out made it right with a discount, but beware of this location. Not sure if it was because I'm a woman or not and they thought they could take advantage, but I won't be going back here.

Nov 06, 2024

I always get excellent Service from This location. Very helpful.

Nov 06, 2024

Stephan and Miguel at Kwik Kar on Garland Road took me in right away and expertly handled my headlight change in spite of a challenging installation set up. I’ll return to them!

Nov 06, 2024

Super quick and efficient. A great place for a state inspection.

Oct 06, 2024

Amazing service at this location. Had a very fast oil change vehicle inspection performed. Staff was very knowledgeable & Manager Stefan gives great attention to detail. Will be a repeat customer

Oct 06, 2024

Change of management is awesome!!! I will be bringing all of my bikes here from now on. Quick inspection and affordable price!

Oct 06, 2024

Great customer service! The inspector answered all of my questions about the changes next year and had me in and out in 10 minutes!

Oct 06, 2024

Great service.Had my coolant flushed since the winter is coming in!

Oct 06, 2024

I never have any issues when I come here! It’s in and out, quick and the staff is funny and welcoming. No bs here. Especially as a lady, I don’t get that scam and hustle rhetoric. They actually take care of my issues and care about my safety! This location is the best one I’ve visited!

Oct 06, 2024

The most responsive and reliable place I have worked with. I take all my cars there and the staff are always attentive, get the job done and don't nickel and dime. They fixed things that can be fixed as opposed to forcing a replacement. Definitely my go to service shop.

Oct 06, 2024

The staff here provided nothing less of EXCEPTIONAL customer service! I will never get my oil changed anywhere else!! I will send everyone I know their way!!

Oct 06, 2024

The team at Kwik Kar on garland rd is the best by far I’ve even seen. Brought my car in that was setting for 5 years they got it up in running in 3 hands down , the lobby is always clean and snacks are provided i highly recommend going to this Kwik Kar

Sep 06, 2024

Excellent customer service and fast service!!!

Sep 06, 2024

Fast & easy service this afternoon!

Sep 06, 2024

I arrived right before closing on Saturday but the manager Stefan did not hesitate to take his time and answer all of my questions.

Sep 06, 2024

I truly hate leaving poor reviews but after THREE absolutely infuriating experiences here, heads up to those who look to go here. I went in June to get my brake pads replaced. It took nearly four hours and I was told it would take ~1-2. So I pay $560 ish give or take a few dollars. Not even a month later my brakes start squealing and grinding again. I’m frustrated, but they’re under warranty so I go back. It takes them over two hours to figure out what’s wrong, but they fix it. I’m not charged. Great. Fast forward to today, less than a month later again, my brakes are squealing and grinding. I’m not happy at all and begrudgingly go back to this place. I waited so long for someone to get to the desk inside that I had to go out and find someone. They can’t tell me how long it will take to look at/fix. I’m visibly irritated and even say this is so frustrating I’m tired of coming here every month. They drive my car around, say we don’t hear anything, sprayed some brake spray on there, and send me on my way. I don’t even care about the warranty anymore. I wouldn’t come back to this overpriced place if it were the only brake place in existence. It’s my experience that they’re: 1) overpriced 2) inexperienced 3) in absolutely no hurry to expedite your service OR wildly understaffed. Could be either or. Was I the ideal customer today? Absolutely not. Am I at my wits end? Absolutely yes. Go to this place with caution.

Sep 06, 2024

The BEST!!! Shows the most love in DFW

Sep 06, 2024

Very pleased with the new management at this place. I had issues previously getting my car looked at, I spoke with the new General Manager this morning and he helped me formulate a plan to get my car up and running! I will definitely be returning for Stefan.

Sep 06, 2024

At first when I took the car to the service center it was only giving me two lights. One is check engine light and another was the battery light the fix the battery light and even in the start the check engine light was fixed. There was no issue with the AC but I took the car from after paying $1200 for changing the alternator and the valves However, now I have to check engine light back again and they’re saying that my compressor is not working so that is a reason my AC is giving out the hot air so I don’t understand what they fixed

Sep 06, 2024

I had been going to this kwik kar for a few years now and have always been very pleased. I’m a younger woman and have had many experiences where car people try to screw me over and I kept coming back to this Kwik Kar because I NEVER once was upsold or anything. My coupons were always taken no matter what and I always received great customer service. HOWEVER, apparently they have changed owners in the last few months. I went in yesterday morning to get a quick oil change tire rotation because I had received an email coupon that ladies got $25 off only for that day. First, The AC must’ve been out or something was wrong in the waiting room because it was probably 95° and humid inside there. But no one warned me or apologize or really said anything about how hot it was in the waiting room so obviously my business was not that important to them. Second, when I went to pay, I showed my $25 off coupon and was then told that the previous owner/corporate sent that and they cannot honor that. I was told I could get $11 off, but that was it because the “$25 off coupon isn’t in their system”. I used to work in retail and have had many jobs where I had to use a POS system. I know for a fact that you can do a custom discount for a customer especially if the customer had a coupon for that day only and that was the reason they came in and the email coupon says the store location and the store names. I then went to Google and found a $25 off coupon on the Kwik Kar website And was told that they couldn’t use that coupon either because that wasn’t their specific website. Then the person who was checking me out, said they would go ask the manager. Keep in mind I also used to be a manager for a retail store and rule number one is to always make sure the customer is happy and do what’s best for the customer. I was then told to go to a different website to look for coupons and I was also being told at the same time that the best they could do was $11 off after the Manager was asked about it. I went to this website and found a $20 off coupon So obviously, they could and probably knew they could do better than the $11 off. They literally went back-and-forth with me for like 10 minutes about this when all they could’ve done is honored the $25 off coupon. They Seriously, could give me $20 off after I haggled them for 10 minutes, but they couldn’t just give me the $25 off that I had the coupon for? Pretty stupid if you ask me. Good job Kwik Kar You have lost my trust as a customer and my business now. I will gladly go to a different shop that will accept my coupons and not haggle with me about them. I also average getting oil changes about every three months so I’m glad the $5 You were haggling me about was more important than $150 I spend there almost every three months. Also, if the old owner/corporate Is sending coupons to your customers With your stores address and name And you won’t honor them you should probably reach out to them And let them know to stop sending coupons because I’m sure other people will be frustrated by this as well. Long story short car people are still out to screw over people, especially young women and this kwik kar just proved that!

Sep 06, 2024

Top tier service!!!

Sep 06, 2024

Went in for inspection on Mercedes ML 350 now that my warranty has finally run its course. Was out in 15 min. Great experience. Quick. Efficient. No upsales. Thank you.

Sep 06, 2024

Wonderful customer service Stefan and Kolvin did an amazing job doing the brake fluid replacement. Not including the costs and discounts was great I highly recommend . Amazing service !!

Aug 06, 2024

Difficult to find honest mechanic work these days but this location is the best. Ricardo took care of every concern. Great customer service. Thanks again🤌🏼

Aug 06, 2024

I took my car to Kwik Kar on a Sunday after looking at there Google Reviews. They did a great job on my car I had to have a lot of parts replaced. I would highly recommend this shop. The work had to do with my shocks and suspension.

Jul 06, 2024

How it’s supposed to be for an oil change. My truck was in the bay in less than 5 minutes. No one wants to wait for something that shouldn’t take long to accomplish.

Jul 06, 2024

I got an oil change here last week and they left my car with an oil leak. It turns out that they cracked the oil filter housing when putting it back on/taking it off.

Jun 06, 2024

Ricardo the manager at the garland location was amazing and they fixed the nail in my tire in 10 minutes! Great service!

Jun 06, 2024

Super helpful staff and fast service. Highly recommend. Thanks!

Jun 06, 2024

Went for an inspection and everything pass except for the tint. If they knew it was going to pass due to the tint they should have advised me first before going forward. Instead of just taking your money. The tint came with the car since i purchased it. Never had an issue before. That’s a shame how they take your money instead of telling you before moving on.

Jun 06, 2024

Very quick and extremely polite!