Laurel Gardens Tire Service, Inc

Nov 07, 2024

They are disrespectful, bullies, and by all ignorant the only person that was kind enough to have manners was Austin karwoski 💯they need to be more respectful and that bc the way i was disrespected over my tires is beyond ridiculous 🇺🇸step the game up

Oct 07, 2024

My first time going there this week for new tires. I called ahead to inquire and spoke to Nate, who was really nice and helpful. Answered my questions, explained things in a respectful way. I asked his recommendations on tires for my car, and what time was best for me to come in, and arrived during that time frame. It took maybe 15 minutes total. Lightning fast compared to other places. Everyone at the front desk was kind and courteous. Price was very reasonable. I will be going back and referring others. Thank you for the great service.

Oct 07, 2024

This place is great! Guaranteed fixed with patch or they will get it right. Highly recommend!

Oct 07, 2024

This was my first time dealing with Laurel Gardens Tire Service, and it will not be my last! Service, Sales, ALL of it was great (fast, great price-affordable)! Nate Medsger was very informative, friendly, took the time to explain the differences in tires, and he even went above and beyond to find me a rebate. Talk about GREAT customer service! You now have a customer for life!

Aug 07, 2024

Very good fast service great price

Jul 07, 2024

There's no other place to get tires in the North Hills! Tom and his staff provide impeccable service. They offer expert service at a fair price!

Jul 07, 2024

This is a great tire store. They have quality tires and provide quality service at a reasonable price. I have bought tires here a few times for my cars and will continue to deal with them for all my tire needs.

Jun 07, 2024

My experience with Laurel Gardens Tire Service was great. They ordered my tires and installed them the next day, in about a half hour without any issues. This was my first time there and I will be repeat customer.

Apr 07, 2024

I've been taking my car to Laurel Gardens for years they're fast efficient and affordable if you need tires and or tire repair or just Tire mounting this is the place to go!

Apr 07, 2024

The absolute best in service. Thank you, Laurel Garden.

Mar 07, 2024

Great people who run the place and the service is great and you can't beat thr prices I recommend then to everyone

Feb 07, 2024

It does not get better than this. I have used Laurel Gardens tire Shop for almost 10 years now. At first it was the proximity to my residence, but even after I moved a few years ago, I went back because they have the best people (Ms Tina, Nate, Jay, …) who go above and beyond to provide a great service. They have never let me down. I drive a lot and swap all seasons and winter tires every year and they always come through for me in a timely fashion, despite the fact that I buy my tires online and not from them. I sometimes overhear their quotes to others while waiting and their prices are just as fantastic as their services. Hands down the best tire shop around. Oh, and the prices are also unbeatable. Ask around, you will find out what I know first hand:” they are the best”

Feb 07, 2024

An owner with zero accountability and horrific customer service. The front desk folks were delightful and some of the kindest individuals around. However the owner is beyond rude to his customers the second he thinks his wallet is on the line. I had an issue following my tire replacement where my car was suddenly VERY misaligned. This turned out to be an existing mechanical issue which lended itself to being misaligned more easily. Fair enough and after discovering it, I was happy to get the car repaired and aligned. However, until discovering the mechanical issue I had no idea what was wrong. All I knew was the car drove fine coming in and when I got my tires put on the car suddenly was crab walking down the road. Given the obvious I thought something went wrong during the tire service, so I brought the car back after driving one mile to test it out and be sure it wasn’t just releasing agent wearing off or something else normal. When getting back to the tire shop, the owner’s son was super courteous and helpful. Saying something akin to “that doesn’t look right, oh yeah let’s get this back in to help you out and see what’s going on. We can talk to the boss man”. At this point I’m thinking wow what fantastic service, he was kind respectful and open minded to finding out what happened. That is until I was handed off to the owner Tom. The front desk guy who brought me over to Tom simply opened with “hey boss we have a bit of a problem here”. To which Tom’s instinct was to immediately attack my character and accuse me of trying to defraud him and the company. He started telling to his son within ear shot of me “well do we still have his tires, tell him he can have his tires back and tell him to get the hell out of my business” to which I overheard and was immediately offended and tried to have a civil conversation and explain what I’ve described above. My car drove fine coming in and it all of a sudden is misaligned and driving sideways. I was in no way at this point in the conversation trying to lay blame on anyone. I was simply trying to understand what happened and ask the experts who change tires all the time for some advice and help so I can safely drive my vehicle home. Tom, the owner. He did not give me an ounce of credit, no benefit of the doubt, etc. He immediately started yelling at me, was close minded when I explained my car drove fine coming in. He kept cutting me off and just saying “how can you prove that you’re not just saying that”. Meanwhile I had just spent over $900 on tires, asked for recommendations on alignments and was actually planning on coming back to spend about another thousand dollars to get my girlfriends SUV’s tires replaced in the spring. Tom just kept saying not my problem and never heard me out. His mind was made up from the moment his son said “hey boss, we have a problem”. After confronting him on how aggravated and nasty he was being. He proceeded to flaunt how nice of a guy he was with every customer walking by us as we talked. Then he would turn to me and say “see, I’m nice to my customers”. Meanwhile I learned all I needed to learn about Tom’s character and how he runs his business in the first 5 minutes of interacting with him. I haven’t experienced an individual so rude, so nasty in my life. Someone so unaccountable for their own actions and so quick to accuse and dismiss those around them. Tom withstanding, I can’t emphasize how nice his family was at the front desk. Before this interaction I really believed I’d found a fantastic, honest, family owned business that I could see being my one stop shop for tires for my family for years to come. However, after my experience with Tom the owner of this business. I wouldn’t recommend this place to my worst enemy and I wish the rest of his team all the best.

Feb 07, 2024

They have always come through and helping me with my tires. Their waiting area is comfortable, although i never had to wait long. I highly recommend them.

Jan 07, 2024

Great job.nice guys 🚙

Jan 07, 2024

Great! Business and Very "Good"! Service. Tom for "President"..

Dec 07, 2023

Not just once, but twice in the last year I was able to get a tire replaced in under two hours, with one phone & great customer service. Solid place, good prices too

Dec 07, 2023

They talked me into used Cooper tires four months ago with a lot of tread on them for $182. Since then I have put almost 1,000 miles on the vehicle and three different times we had to take it back to the shop to be resealed. They have informed us that Cooper is known to leak at the rim and I was offered $100 off a new set of tires to replace them. The owner Tom is combative at times when confronted. We have been inconvenienced repeatedly by this issue and it still is unresolved. Why did they sell me a defective product in the first place. I have decided to go elsewhere for my tires and would not recommend this shop to anyone.

Dec 07, 2023

quality service,quickly done, afford able2!

Dec 07, 2023

Always a positive experience with these guys, Nate in particular.

Dec 07, 2023

Best prices on tires in the north hills of Pittsburgh! Efficient service for anything related to your tires.

Dec 07, 2023

Great group of people working here. Very fast, very friendly, and very efficient.

Dec 07, 2023

Great service! They misplaced one of my tires and took care of it as soon as I called. Mistakes happen, but how the mistakes are handled is most important to me. Great job.

Dec 07, 2023

Great service, excellent staff. 10/10 quality

Dec 07, 2023

Just wanted the flat fixed, but instead mounted a new tire on the vehicle. They took off the new tire and repaired the flat and mounted it on the vehicle. They told me that it was no problem. Highly recommend.

Dec 07, 2023

PLEASE READ PRIOR TO MAKING AN APPOINTMENT!! You know those guys who take advantage of the customer who looks like they don't know better? That's these guys. On top of lying to get me into the shop to begin with they charged about 3 times more than the average place. If I would have know that before the work was done I would have 100% not went here. On top of this the people working were somewhat disrespectful giving attitudes when questions were asked, and this is after they finally decided to stop ignoring me while they were busy playing monopoly go on their phone. Save yourself the trouble and go somewhere else.

Dec 07, 2023

Stopped in for 2 tires in and out service! Very professional, will be back in future

Dec 07, 2023

Top notch Tire Tina!!! Hands down the best tire shop in North Hills!! Great family ! Excellent customer service!!

Dec 07, 2023

Very good! Anytime you need a tire question answered or not sure what exactly to do, the people there will get your questions answered. Don't worry local honest lots of selection of tires. You will be back on the road and SAFE!

Dec 07, 2023

Very polite people who work there and very knowledgeable about tires thank you for your service

Dec 07, 2023

We always try and support small businesses when we can and this is a great family owned business! Very friendly employees and affordable prices!