Lexus Stevens Creek Service
5
4
3
2
1
Review highlights
"… on the inside of the tire where it was not immediately visible. Lexus replaced tire ($350 value) for free under my warranty plan. I was very satisfied with the result."
"Excellent service experience, all the service advisors and staff are friendly."
"Great services, they finished their work before the time frame they gave me."
Overview
Categories
Auto repair shop, Car detailing service
Directions
300 Martin Ave
Santa Clara, CA, 95050
Phone number
Call: (669) 231-3749Website
View websiteAppointments
Book appointmentHours
Sunday
Closed
Monday
7:00 AM - 6:00 PM
Tuesday
7:00 AM - 6:00 PM
Wednesday
7:00 AM - 6:00 PM
Thursday
7:00 AM - 6:00 PM
Friday
7:00 AM - 6:00 PM
Saturday
7:00 AM - 6:00 PM
Description
WELCOME TO Lexus Stevens Creek SERVICE AND PARTS When you purchase a Lexus, top-of-the-line engineering and design make for a luxury driving experience. At Lexus Stevens Creek , we want you to enjoy every mile, throughout your Lexus ownership. Our Lexus factory-trained and certified technicians understand your vehicle inside and out, and can make sure it is performing optimally.
Reviews (26)
Feb 06, 2025
Always friendly service
Feb 06, 2025
Excellent service! Always easy and thorough process. Everyone is helpful and friendly! They know me every time I interact in person or on the internet.
Feb 06, 2025
Great service
Feb 06, 2025
Strongly Recommended.
Feb 06, 2025
Treated great! David Perez is a professional and as usual he did everything he said he was going to do! He Brings Value to your Service Dept!
Feb 06, 2025
Alfonso was great and very helpful. Great attitude and engagement.
Feb 06, 2025
The services were very pleasant and efficient, thanks!
Feb 06, 2025
Terrible team service, Angel is my service advisor with service tag 9110, I left my car key with the tag last Friday (01/31/25) for the routine maintenance, which has the VIN#, when I get the car back this Monday (02/03/25) afternoon, for some reason, the vehicle tag was discarded by Lexus service department, and also I am not even sure if they fix the cosmetic scratches covered by my paid package on the left side of my card. See attached for reference.
Feb 05, 2025
Always a great service, easy drop off, get coffee and a snack. Pick up loaner car and on your way.
Feb 05, 2025
Excellent staff and service
Feb 05, 2025
First time own a used NX300h and have it serviced at this location. The experience could not have been any better with the staffs and super helpful Service manager. Will definitely have my car service there going forward. Many thanks to everyone there for all the helps and assistance to make it a very pleasant day. By the way, I also owned a Mercedes CLK320 and the service at Stevens Creek Mercedes was outrageous expensive with a very rude Service manager thus will never go there again. I’m sold on Lexus quality and also the follow up services with reasonable cost.
Feb 05, 2025
Great service
Feb 05, 2025
My service advisor Mike Babcock took excellent care of me and my car. Mike and the technician we clear and easy to work with, car was ready super fast. 5 stars!
Feb 05, 2025
Professional.
Feb 05, 2025
Quick and reliable service.
Feb 04, 2025
Alfonso was friendly and helpful
Feb 04, 2025
Excellent services
Feb 04, 2025
Great work! They also washed my windows, inside and out.
Feb 04, 2025
I’ve been going to Stevens Creek Lexus service center for nearly 10 years. They have always been professional with excellent mechanics. They provide me with a loaner car and the entire experience is hassle-free.
Feb 04, 2025
Jaime was very accommodating and helpful.
Feb 04, 2025
Lexus Service is always on top of things, easy to schedule with and my service advisor Tommy is just the best!! Those are the main reasons I stay with Lexus!
Feb 04, 2025
Technician Kunal was very diligent in returning calls and giving updates. Very communicative and courteous..
Feb 04, 2025
The Lexus Stevens Creek service department is top notch. From the time you drive your car into the check-in line , someone is right there to assist you. My vehicle was quickly taken in for its 20k service. I had an option to get a loaner vehicle or wait on site. I decided to wait since the wait time was estimated at 2 hours. During that time I took advantage of their business center to do some computer work. The waiting area complete with coffee, water, snacks is always spotless including the restroom. From the waiting area there is a huge window looking into the mechanic service area so you can see them working on your vehicle. Even this service area is spotless and state of art. My service advisor Jaime made a point to offer personalized service by finding me and giving me updates. Lexus service department has a wonderful app that keeps you updated on the status of your car. No more wondering about how much longer. My vehicle was ready before my estimated two hour wait. I checked out and found my washed vehicle waiting for me at the drive out area. Through the years I have always pleased with the service I receive here. Kudos to Lexus for a great service department and always looking at ways to improve customer service.
Feb 04, 2025
Truly exceptional car maintenance and repair service from Mike Babcock. He’s my go-to technician for over 7 years and he always returns me my car in perfect condition with 100% satisfaction👍
Feb 03, 2025
I really appreciate the customer care at Lexus Stevens Creek service. The quality of service is always determined by the professionalism of the people who work there. Therefore, I especially appreciate the professionalism of Michael Nagy who has been looking after my car for 5 years. My car is like new every time after Michael Nagy’s service. I am always very grateful to him.
Feb 03, 2025
I’ve been coming here for years - efficient service, nice people and free Costco snacks while you wait, what more could you ask for