L&M Body Shop of Woodbridge

Nov 06, 2024

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Nov 06, 2024

It’s was so good experience.

Nov 06, 2024

L&M Body Shop did a great job in repairing my Subaru Crosstrek. They did quality work on time and at the proposed cost.

Oct 06, 2024

Worst repair shop in the 🌎! The company took almost 2 weeks for!!!None of the work was complete. A simple $2000 job!This company was through my insurance "Gieco"as well. Very discusted and disappointed with Gieco sending me here!!!I will be reaching out the better business bureau, and take this up the food chain if I need too, to get my repairs fixed like they should have. Update: OK, so they missed over $3000 in repairs and the damages they made. People I would strongly advise you not to go here ever.

Sep 06, 2024

Amazing, fast, and thorough work. 1st time there and very impressed.

Sep 06, 2024

Did great job on repairing my vehicle!

Sep 06, 2024

Great work and great shop! The team did great job fixing up my vehicle.

Sep 06, 2024

I got up to date notifications on when my vehicle was going to be ready and they met that timeline. I also had very good customer service from Sasha because he found my iPhone charger. Someone at the shop took my iPhone charger but didn’t return it. I don’t mind sharing just remember to return it to me once I get my car back because I need to charge my phone when my best friend calls… she will drain my iPhone battery! You all know how women are. ☺️

Sep 06, 2024

L&M was very professional and timely in getting my car repaired. They kept me updated on what was going on and answered my questions. I am overall very satisfied with the service and repair.

Sep 06, 2024

Trustworthy professional service!

Sep 06, 2024

We appreciate the extra care given to our vehicle. They made sure we were getting it back better than before. We would recommend a hundred times. Thank you!

Aug 06, 2024

Louis and his staff were great. Really friendly very good communication and good results. I would definitely choose them again.

Aug 06, 2024

Sasha and team were great. Fair pricing, got the job done exactly by when they said they would, and most importantly, restored my Range Rover to like new condition. I highly recommend them! Greg E.

Jul 06, 2024

Got us in the day after the accident. Had us back on the road quickly. Helped with rental car logistics. Kept us updated via text message throughout…

Jul 06, 2024

Luis was very helpful and made the car repairs process smooth

Jul 06, 2024

My car was involved in a hit and run accident on 5/23 and was taken to L & M Body Shop. I received a call on 6/10 that my car was ready and needed to be picked up. Upon my arrival there was an issue with my deductible, as my quote was $200 due to the other person being uninsured, however L & M insisted on $500 and were impatient as I tried to reach USAA to clear this up (which USAA did do). I asked for paperwork about the repair and if someone would go over the car with me and I was told NO, so my son and I left. I have been sick for months with a chronic illness; the shop knew, as I have mentioned it before and again on the day of pick up, however that did nothing to improve their customer service. Three days after picking up the vehicle I noticed the hood was not on correctly; it should have never left the shop looking the way that it did (see photos). I called the shop of Thursday and told Sasha (manager) that I had photos that I would like to send him of the hood and he said, "NO!" He stated that I should bring the car in on Friday (next day) and it would take 15 minutes to repair. On Friday the vehicle was taken to the shop and we were told they had no time to fix it and to bring it back on Monday for 1 to 2 hours to be fixed. At this point I am livid as L & M were playing games, being disrespectful with my time, and had done horrendous work without accepting any courteous responsibility. Today (Monday) the car was taken to L & M and it was not looked at for the 1 to 2 hour repair and we were simply told that it had to be kept in order to replace the hood. At this point I am fuming as I have now been LIED to by L & M several times and I am without another vehicle or an apology for their egregious behavior. I asked Sasha to speak with the person who inspects the vehicles and I am quickly told that he is at lunch. Sasha hurriedly goes outside to the car and starts making excuses about how this spot here can't be fixed and how this spot here can't be fixed; he then states how USAA wants them to use OEM parts first. I state to Sasha that all of this does not excuse the behavior of L & M sending my car out in this condition and making me come here multiple times based on their lies. I also state that if the hood looked like this and did not work USAA would have approved a Toyota hood if they requested it prior to them lying about the car being ready. They did not do their due diligence and were rude and irresponsible. Sasha continued to blame USAA for them sending my car out of the shop in that condition, never apologized for the multiple lies L &M told me or my time waisted, and if they can lie about an obvious defect like the hood WHAT ELSE ARE THEY DOING TO PEOPLE'S CARS that can't be easily seen. There are many things that I think about L & M: I was I treated less than because I am a minority? I was treated less than because I am a female? I was treated less than because I used insurance rather than self-pay? I don't have the answers to these questions, but I do know how this shop disrespected me and I would encourage you to BE WARE! When you are paying for a service, never let Sasha or any company talk down to you, lie about the service, feel entitled to give you poor service with no accountability or humility. TAKE YOUR SERVICE TO A PLACE THAT SHOWS YOU AND YOUR BELONGINGS RESPECT, L& M is NOT that place!

Jun 06, 2024

Great professional operation. Beat local competitor estimates by over 30%. Job done ahead of schedule and absolutely perfect. Very impressed.

Jun 06, 2024

Sasha was great to work with. Thank you!

Jun 06, 2024

The process of using L&M through Geico Claims was smooth and easy! They stuck to the estimated price set by Geico. They completed repairs on time. They were easy to work with.

May 06, 2024

Excellent customer service! Sasha kept me informed throughout the process. Repair was finished quickly and my car door looks like new.

May 06, 2024

Excellent work was done on my 2003 4-Runner. 2 different people hit me in the rear and on the side of my rear bumper. I’ve been restoring my SUV and now it look new again. Didn’t take long and they made it look NEW!!!! Love their work!!!!!

May 06, 2024

Guys do great work fair prices.I would recommend them to anyone .

May 06, 2024

I am very happy with the service. The staff worked out well the cost and see how they could fix without over charging unlike other body shops. Superb work quality and friendly staff .

May 06, 2024

My father had his 2021 ford fusion there. They kept us updated on everything and even fixed something for us without charging us. These ppl are great. Only thing is parts took forever to get to them. Wasn’t there fault though.

Apr 06, 2024

I recently had some body work done on my vehicle after a minor accident and I am pleased with the reparations that L&M completed. They were thorough and did not accept a scratched replacement bumper from the manufacturer when it arrived - to me that is a sign of a genuine, professional company. Even though it took a little longer for my car to be finished due to that little delay, it was worth it for everything to be done properly. I am grateful for their service and recommend their work for future services.

Apr 06, 2024

The team at L&M Body Shop did a great job of bringing my damaged Mercedes to its original state. Thanks for the professionalism and hard work.

Apr 06, 2024

While the need to have have work done was not a choice....having the work done at L & M (formerly Rams) was. Ownership has changed but the service and quality remains top notch. Sasha still runs the shop and makes sure the job gets done fast and efficient. L&M has my complete confidence. Quality was flawless topped off with a lifetime guarantee.

Mar 06, 2024

Best Auto Repair Body Shop I have ever encountered. From minor damage to major damage. Repairs are professionally done, outstanding customer service. Tremendous guidance and recommendations to enhance the appearance of your vehicle. Owned two c8 corvette’s, both vehicles I obtained recommendations from management to ensure both vehicles features. Unbelievable the Vettes got more attention than expected. I highly recommend L&M for vehicle repairs and customize paint professional. Superb Company!

Mar 06, 2024

Great customer service, very helpful and quality work.

Mar 06, 2024

Great service for my vehicle! Sasha did an awesome job coordinating for my vehicle repairs and it turned out good as new!

Mar 06, 2024

I rather not explain, just go see their work for yourself. Crazy after getting my car back it ups 2,000+ miles

Mar 06, 2024

I’ve only trusted this body shop with my vehicles since first becoming a customer in 2007. Their customer service, dedication to excellence, and collision repair skill are unmatched in the area. I highly recommend this dedicated team of professionals!

Mar 06, 2024

Professional workmanship done on car. Treated professionally and provided with timely and responsive service.