Lombard Auto Body

Oct 09, 2024

I paid Jack $450 at Lombard Auto Body to have two new headlight assemblies installed on my Toyota 4Runner. Within a few hours, he told me my car was ready for pickup. After I picked up my car and brought it home, I noticed that my fog lights no longer worked. Also, the new headlights were not properly aimed and there were 4 missing retainer clips for the fan belt shroud, presumably an important safety feature. I contacted Jack that same day. Instead of asking me to return my car so they could complete the job I paid him to do, Jack claimed that they checked the fog lights and they were working, which was false. Once I finally convinced him that my eyes did not deceive me, he then demanded I pay an additional $1,800 (4 hours at $450!? per hour) to replace a "Can Bus". Huh? Or alternatively, Jack said I could pay him an additional $250 to have them install a separate fog light switch somewhere in my car to work the fog lights. Jack told me multiple times that their shop rate is $450 per hour. I pointed out to Jack that ChatGPT suggested checking the fuse, but he wasn't interested in doing that. In fact, Jack wasn't interested in doing anything unless I paid him an additional $1,800 for a "Can Bus" or $250 for a separate fog light switch which he would install somewhere in my car. Long story short, I fixed the fog lights he broke by replacing the fuse, per ChatGPT. Then I contacted the headlights seller to figure out how to properly aim the headlights and did that (total hassle). I then ordered 50 retainer clips from Amazon (they cost $0.17 each) and reinstalled the fan belt shroud which needed to be removed to install and aim the headlights. That's right, Jack couldn't be bothered to spend $0.68 (4 x $0.17) to replace and install the 4 missing fasteners holding down the fan belt shroud, presumably an important safety guard. I told Jack I wanted a $200 credit for the wasted time, hassle and lies, but never heard back. I will update this review if he ever pays me back.

Mar 09, 2024

Best, mechanics!

Mar 09, 2024

The best in town!! The team was helpful, efficient, and knowledgeable. They helped me same day without an appointment. I’d highly recommend and will be returning again!

Dec 09, 2023

Amazing experience! Jack (the owner) was kind and helpful from day 1 and he really helped me navigate the situation with our broken car. Great communication and responsiveness, and amazing job from his team on our car. I’d 100% recommend their service!

Nov 09, 2023

They don’t work on old cars?? What? 😒

Nov 09, 2022

Es un excelente lugar muy profesionales en sus trabajos y calidad y un servicio al cliente excelente los super recomiendo

Nov 09, 2022

Jack was great to work with! He helped me navigate the insurance company (who frequently wouldn't call me back) and did a stand-up job when it came to body work, oil changes, etc. He was always very helpful and never talked down to me or assumed I didn't know what was going on with my own car (which happens more than one would hope). Jack and his team do a phenomenal job! Need an auto body shop?! Give them a call!!

Nov 09, 2022

Very bad service, they take advantage of the insurances they charged for parts that they did not put in my truck, they installed a headlights that were used of very low quality, they did not install them correctly and they damaged the electrical system, they do not want to be responsible for the damage that they have done to my truck. They rob the insurance company making estimates with parts that are not needed, they use very low quality parts.

Nov 09, 2022

Very fast and efficient! My back windshield and windshield wiper were shattered and they were the only ones who would repair it. Would definitely recommend!

Nov 09, 2021

Although I don't love having to go here, Jack and the team are pretty amazing.

Nov 09, 2021

Fixed our windows quickly, but overcharged for two after market windows and grossly overcharged for labor (2.6 hours to "clean up the glass"), and now the seals are already coming off the liftgate glass. Feels like we were taken advantage of, and there's no recourse.

Nov 09, 2021

Our car got broken into while we we're tourist in San Francisco. The burglars broke the driver window and stole stuff from the car. Mr. Jack Chew (owner or manager) was super nice to us, repair our glass in a very timely manner, and we were able to continue with our traveling. Highly recommended!!

Nov 09, 2021

They did a great detailing job on my beat up car. It was nice to see how proud they were of how well they detailed it. It doesn’t look so beat up anymore, thank you folks! :)

Nov 09, 2020

BEST customer service, professional job. I've been a client since 2015 and I cannot express how happy I am with Lombard Auto Body. Jack and Marvin are wonderful and so is the team. My car is a happy pampered car!

Nov 09, 2020

Jack was super friendly and helpful through a tricky situation with our BMW! Easy to contact, reasonable pricing and honest. Highly recommend!

Nov 09, 2020

Truly excellent experience. Jack was very accommodating and worked with our budget. He was always responsive and updated regularly on progress. His team takes pride in doing their work well, and it shows. Our car looks as good as new. Thank you Jack and team!

Nov 09, 2020

just GREAT everything really. Friendly, fast, fare pricing and they go above and beyond. I will alway be using them for my car needs!

Nov 09, 2020

Lombard Auto Body is hands down the best auto shop I’ve ever used. In a major pinch, I had to get a friend’s car fixed fast. Jack called me back at 11pm to get me in first thing the next day, and he put Marvin on the job. Marvin - a miracle worker - fixed a pretty nasty scratch and dent and made the car look brand new. The prices were incredibly fair and transparent. Jack, Marvin, and receptionist Nikki took a panic-filled, urgent situation and went above and beyond. I originally found them through Google Reviews so I felt compelled to write one myself — they deserve all the praise. If ever you need a car fixed, bring it here. You will be met with great service and amazing work. Thank you Jack and team for A-PLUS care.

Nov 09, 2020

Skilled workers performed high quality work, in a efficient and timely manner. Customer service was excellent. I was given a loaner vehicle to use during the repairs, saving me both time and money. Great additional value to the overall excellent service.

Nov 09, 2019

Friendly staff who was willing to help at a reasonable price. I'll definitely be going back here in the future for any auto body work, and would gladly recommend to friends.

Nov 09, 2019

Had my car broken into and the dealers in town charged 4x the price to fix the window. Not only that but Jack got my car in and out in less than a day! My car has never looked better and I feel much safer knowing the time and effort that went into fixing my window as well as cleaning out the glass on the inside!!! Would go back here any day.

Nov 09, 2019

I had a small cuff on the side of my car from a parking deck, the employees here took a quick look at it and buffed it out on the spot! Really friendly people and excellent service!!

Nov 09, 2019

Jack and his team are miracle workers! I was recently caught in a Tahoe snow storm and learned on the side of a mountain how to put snow chains on but didn't do a very good job. The chains scrapped up the sides of my cars really bad, completely removing the paint in some places. I decided to go by Lombard Auto Body for a consultation because their ratings were great and they were close by. I'm VERY glad I did! The guys here took great care of me, helping me through the insurance claim process, letting me keep the car at the shop and working with my claims adjuster to help them understand the damage and work to be performed and got my car returned very fast. I came back to the shop not knowing what to expect, wondering whether I'd be able to tell where the sides had been repainted, etc. The sides look better than they did when I brought it in! While I hope not to need Jack and his crew too much, I know where I'll go whenever I have auto body issues.

Nov 09, 2019

Man Jack Is a very Patient man

Nov 09, 2019

They did such great work on my car and provided wonderful customer service! Jack runs a high functioning business and sat down to explain to me my insurance options, allowing me time to choose the best option for my situation, and once we did he had my car fixed and washed in two hours before I had to go to work. I appreciated the accommodation and the price wasn’t bad either!

Nov 09, 2019

This place is amazing. My window got smashed. Not only did they fix my window, but they made my car look better than ever before. All of that for half the price and one fourth the time of the dealership. In and out in one day. Amazing! Thank you!

Nov 09, 2019

Top top service! Convenient location, they were able to take me right away. My scratches are no more!

Nov 09, 2018

Marvin and the crew here at Lombard are an absolutely amazing team. They were very accommodating and highly efficient form beginning to end. I was looking for lightbar and headlight / fog light installation in San Francisco for my Jeep. These guys made my Jeep look amazing after installation of LED headlights, LED fog lights, and 17” lightbar with light switch. These are the dudes for Jeep and others auxiliary light and light bar installation in San Francisco.

Nov 09, 2018

Gave a very cooperative and fast and did a great job

Nov 09, 2018

I have had 3 5-Star experiences at Lombard Auto Body. Obviously, it is never a good thing if you are headed to an Auto Body shop, but Jack and his team make the experience extremely easy and they are VERY timely. Not only do they take care of paperwork and helping to call and facilitate communication with your insurance company, but they do an AMAZING job at the body work (multiple experiences) and clean your car afterwards. Thanks to Jack and team for the 3rd time, I couldn't forgive myself if I didn't take 2 minutes to leave a positive review!

Nov 09, 2017

I had a great experience with them. They handled everything with the insurance company themselves, and I did not have to put a single charge on my credit card. The actual repair work was flawless.

Nov 09, 2017

Jack and his team did a great job on fixing two smashed out quarter panel windows on my Jeep. They were professional, friendly and communicative. I highly recommend.

Nov 09, 2017

Jack was very nice and did great and efficient work repairing the aux jack on our vehicle--thank you so much!

Nov 09, 2017

Lombard Auto Body is a fantastic shop and Jack is great! Professional, knowledgeable, and timely.