Lord of the Rings

Nov 23, 2024

These guys are awesome! My wife and I were having problems with our Touareg and we called to get a second opinion. Bob spent a ton of time talking through every aspect of our situation, did research, called us back, and ultimately advised that we NOT BRING IT TO HIM FOR REPAIRS. Scrap the car and buy something else. He didn’t benefit at all financially, and yet he spent a ton of time helping us make the best decision. It’s redeeming to know there are still mechanics in the world who are decent human beings.

Nov 07, 2024

Bob and the Gang have been taking care of my VW Eos for over 10 years. Even T hough it is a pesky model, they have been able to repair each and every issue when needed and kept it in tiptop shape. They are upfront and honest and very transparent about what they’re going to do with the vehicle every time it is serviced. They will offer plenty of options to fit your budget and repair those things vital to passing inspection and let you come back later to fix those issues that are more long-term or cosmetic. Very flexible and friendly.

Nov 07, 2024

Bob was friendly, patient, and very knowledgeable. I brought in my 2014 VW GTI and he suggested a low cost solution that eventually worked like a charm.

Nov 07, 2024

Won't take my VW anywhere else. Bob was very accommodating with my daughter's Tiguan and extremely helpful. Fantastic service.

Oct 07, 2024

After being a loyal customer for over 10 years, I am highly disappointed in the service I have received for the past year. Although they have highly sophisticated equipment to diagnose a problem, I find they have just been guessing about issues and charging me huge amounts without any warranties or guarantees. I will never go back.

Oct 07, 2024

The owner treated me with disrespect and complete condescension. He has a very holier than thou attitude (hence the name of the business) and thinks his time is more valuable than anyone else's.

Sep 07, 2024

These are good dudes. Took a call after hours and gave me some good/honest info after I took my car to a dealer for repair and needed a second opinion.

Aug 07, 2024

I've been a loyal customer of LOTR service for over 15 years, and I can’t recommend them enough! Whether it’s our VWs or Audi, Bob has consistently delivered top-notch service. He’s not just an expert in his field; he makes every visit to his shop both interesting and educational. Bob always takes the time to explain what needs fixing, gives clear price estimates, and lets me decide if I want to proceed with the work. What’s even better, he charges exactly what he quotes and his work is outstanding. One thing that really stands out about Bob is his honesty. There was a time he could have replaced the catalytic converter on my Golf for over $1,300, but instead, he informed me it was covered by VW’s extended warranty. He’s also talked us out of repairs on a couple of occasions, pointing out when the cost wasn't worth it for the car’s value. I just want to give a big thank you to Bob for always being there when we need him, for charging fair prices, and for being such a genuinely good and honest person.

Apr 07, 2024

Bob and his crew are friendly, no-nonsense people who know what they’re doing. A friend recommended them for maintaining our 2015 Audi Q5 TDI. So far we’ve needed oil changes, mileage checkups, and new brakes (at 90,000 miles… not bad). Two things are clear from these visits: 1) they’re be able to handle whatever comes with the aging car, and 2) they don’t recommend needless work (i.e., Bob’s an honest guy). Most highly recommended.

Apr 07, 2024

Thank you for everything they do for their customer service. Owner Bob is a former Air Force man, reliable, honest, and has massive knowledge of German cars 🚘 Specialists mechanics are working hard here. Great finding for me!!! Thank y'all

Mar 07, 2024

I cannot recommend Lord of the Rings/ Bob enough!! I had to order a brand new engine from Audi in Germany after my engine block overheated on Christmas Eve. Bob secured the best price for me and the engine came in about a month. Bob quickly put the new engine in and fixed all of the downstream impacts of my engine overheating. Bob was very communicative, priced fairly, and gave me a lot of knowledge and recommendations. Lord of the Rings was truly my saving grace and they got me back in my car in less than two months!

Jan 07, 2024

I picked up a used Audi Q7 from a local dealership which was maintained by Lord of the Rings by the prior owner and recently brought the vehicle in for its scheduled maintenance. Bob was incredibly informative and was eager to address questions/share what he knows about the vehicle. Audis and VWs are more complicated than most vehicles out there and it's important to work alongside someone who knows their stuff - LOTR is obviously that company. Pricing was reasonable compared to what the local Audi dealership would have charged me and turnaround time was fast. I'll be happy to support Lord of the Rings as my Audi requires maintenance and service going forward. Highly recommended - thank you!

Dec 07, 2023

#1 non- dealer Audi and VW service

Dec 07, 2023

Bob and his techs are top notch. I brought my Audi in to investigate an oil leak. They repaired my car and had it back to me a few days later. My son notice some body damage the next day. I called Bob and he asked me to bring it in so they could take a look. Bob, his tech, and I looked at the damage and concluded it couldn't have happened at his shop. Even after reviewing the damage with Bob he still asked me to take it to a body shop down the street and send him the quote. A few days later, I found out the real source of the damage. I called Bob and told him the good news. I will never take my Audi anywhere else.

Dec 07, 2023

Bob and the team at Lord of the Rings are true professionals and amazing at their craft. They were quick, honest in their assessment, and did not try to upsell like the official Audi Garage. They spent the time to walk me the issues so that I understood what was going on, and did it with a good sense of humor too which I appreciate. Highly recommend.

Dec 07, 2023

Bob was extremely helpful in providing advice regarding my VW Jetta TDI's fuel system issue. A definite recommend for informed and knowledgeable service providers!

Dec 07, 2023

Excellent service! Highly recommend this place!

Dec 07, 2023

Great and friendly service every time. Straight forward opinions, answers, cost.

Dec 07, 2023

Had a chance to stop by the shop today and meet with Bob! He is a legend in Audi / VW circles. Honest, kind, and good people here.

Dec 07, 2023

I deleted my original review because I was having a bad day and I'm particularly sensitive to perceived insults due to my mental health. I'm returning my car back to them for a proper diagnosis since I know that Volkswagen dealerships are trying to scam me for parts instead of repairing my issues. Thank you Bob for your response!

Dec 07, 2023

I have never given a bad review before, because I am truly not someone who needs everyone to be nice to me 24/7 and I am never the customer who’s out looking for issues, but something just isn't sitting right with how my experiences have been with the owner of LOTR. I am in DFW for a few months for work and drove all the way here from the east coast with my Audi. I needed work done and liked the name of this place, plus saw some good reviews, so I thought I'd try it out. I ended up going for service on my A4, and after feeling a bit shaky about the work that was done, relative to the sky-high price, I never said anything and just was happy my car was back in good shape. Plus, I agreed on the price before he did it, so no harm no foul. I moved on from that... despite the owner giving strange back handed compliments, being overbearingly ‘sarcastic’ and just having an all-around uneasiness when speaking to me and others. Since then, I had contemplated going back to the shop twice when in need of service, but have been led to other shops due to the owner and his snarky attitude over the phone, as well as his high price in comparison to other shops. Whether on the phone, or in person, he always delivers sarcastic, half-responses to any question I send his way and genuinely seems disinterested in the convo - even though said convo involves me giving him $2200 of my hard-earned money. I gave 2 stars because despite his condescending attitude, I know the owner works hard, and the work done here is decent- price aside. However, when the owner literally tells me over the phone that “You have now asked 4 questions and you’re wasting my time when I have other customers in the shop to deal with”, it rubs me the wrong way. Bob, if speaking to people any kind of way is your thing and has always gained you clients, good for you! But I really dislike the idea of you making customers feel stupid for asking questions to you, a supposed-to-be expert, about their vehicle. I have been on the receiving end of his rudeness 4 times too many, and I am not one to accept disrespect as the norm- especially when in the midst of the disrespect, you don't even answer my questions because you're too busy being condescending. It actually really sucks for me, because for this specific maintenance issue, he quoted me the cheapest price in the area! But I cannot stand to be disrespected when I was nothing but an inquiring customer to you. Edit: Below, the owner has responded stating that I misquoted him, but I have no reason to take time out of my very busy day and lie about what was said to me. If you said it the way you quoted below, we wouldn't be here now would we? Maybe you were having a bad day each time we spoke... but it sure seems your bad days align with when I call you to ask about my car. Bob, you can try to save face and be dishonest all you'd like to on this platform, that is between you and your God.

Dec 07, 2023

I'm not sure who was running this business back in the mid 90's, but I thought I would tell my experience. I had a little black VW Fox at the time in my early twenties. One night, my car broke down and had to be towed to this shop. I was SO upset because there was no way for me to pay for the repairs. The owner, at the time, knew I could not pay. He gave me a copied set of instructions on how to change a carburator(?) and a payment plan for what his cost was of the part he ordered for me. I fixed my car myself thanks to him and learned a lot in the process. Hope he's still around... I will never forget his kindness.

Dec 07, 2023

If you want someone to give you honest advice and evaluation of what's going on with your VW, this is the only place you should take it. I was hearing a noise in my VW as the engine was under load, and assumed I had a boost leak. Testing I did didn't reveal anything, so I called a few places, and was given a flat rate to look at the car. I called here and was told "hey why don't you just bring it by in the morning, my technician can drive it around and we can get a better idea of what's going on before you have to do a bunch of testing". Who does that? Turned out that nothing was wrong with my car, and just a simple act of kindness saved me a load of money, and made me a customer for life. I'm not going to take my car anywhere else after this. Honest, straightforward, there's really nothing else you could ask for.

Dec 07, 2023

Just visited this establishment to have work done on my vehicle and was very impressed with the service and honesty. This place is a pure gem. They have my business.

Dec 07, 2023

My experience was I paid 140.00 when I was told 70 supposedly they tied a fan which had nothing to do w diagnostic then I was told my wheels were damaged an said he could send them to get repaired for 160 a wheel , I go to discount tires an they said those wheels cannot b fixed.

Dec 07, 2023

They’re good people I highly recommend

Dec 07, 2022

Amazing staff and Bob rook extra time to really explain and work with me. Highly recommend giving them a call.

Dec 07, 2022

Bob is a man of utmost honesty and integrity. In a difficult situation, he treated me with kindness and dignity. He conveyed his knowledge and expertise without even a hint of condescension. If I had the ability to give more than 5 stars, I would do so.

Dec 07, 2022

Bob over at Lord of the Rings was phenomenal! I bought my 2015 Audi s3 used back in March this year and it was due for its 65k service. On top of that it had a few other mechanical items that needed to be taken care of as well. He was super knowledgeable and took his time walking me through every line item with great detail. I have some additional parts that need to be replaced, so waiting on those to come in this next week to be taken care of. Overall price for their service is beyond fair! Also, if you’re lucky, maybe you will get hooked up with some fresh home grown peppers from Bob’s garden if he has an influx of them! Will definitely be returning for all of my future mechanical Audi needs.

Dec 07, 2022

Full of personality Bob was such a pleasure to do business with. The atmosphere and sense of humor was second to none....I had such a laugh! They repaired my car and I am happy with it. Strange thought but I am actually looking forward to the next time my car breaks down so I can go back there.

Dec 07, 2022

Knowledgeable, friendly, dependable German auto expertise.