Lucy's Auto Center

Oct 22, 2024

Avo is the godfather of Pico. He’s professional, smart and caring. I needed major repairs on my green Toyota. He did an excellent job. Staff and employees are nice and friendly. I highly recommend this shop 💯

Oct 22, 2024

Called for a quote, immediate reply of $10,000 because "why not," and then asks me if I'm bringing in part or not and when I said I can, his reply is we don't do that, which is fine but why ask then. Unnecessarily weird and aggressive when I'm simply looking to get a job done.

Oct 22, 2024

I wouldn’t recommend any other place around the area. I found Lucy’s off a large list of auto / repair shops around the city. I spent a couple weeks calling places and pulling up to get estimates for the cost of the damage from my accident. It wasn’t looking too good because almost everywhere I’d check in with were clearly trying to overcharge. When I drove into Lucy’s, Avo met me with so much warmth, it almost felt as if he was family from the get go. He gave me the fairest and most realistic estimate from anywhere else I took my car to. Throughout the entire process he communicated promptly and honestly - with me and the insurance - making the entire thing easier than ever. I can’t express enough how much i appreciate my new uncle and this shop, he truly is the greatest.

Oct 05, 2024

There isn’t a better experience, a more thorough level of service, or a more honest evaluation of what is EXACTLY what is wrong with your car than Lucy’s. Being able to rely on their expertise as well as their honesty is everything. I will not go anywhere else.

Sep 05, 2024

Don’t waste your time, go somewhere else with an honest crew that actually cares

Sep 05, 2024

I have been going to Lucy’s Auto for many years. Appreciate their honesty and Always very satisfied their work. Everyone working there has been there for years.

Jul 05, 2024

He is a liar!!! PLEASE make sure you get everything in writing. He would charge you more money saying that other parts need to get change. You know it’s definitely not true when you know a bit of cars, and know he is lying. All he is doing is trying to make money out of you. I DEFINITELY DON’T RECOMMEND HIM!!! I Had a horrible experience!

Jun 05, 2024

Only had to get a few minor things done, but having just moved to the area and looking for a mechanic, Lucy's has been great. I don't see myself going anywhere else anytime soon.

Apr 05, 2024

Avo and everyone who works there are the best! Had to go in for a less-than-ideal insurance claim situation due to a stolen catalytic converter and they were super nice and helpful. They were really accommodating and got my car back to normal in no time. Definitely recommend this for all your car needs!

Apr 05, 2024

Drove in from out of state on a Sunday night and my brakes made a strange sound. They took my car right away the next morning and had it all done in a couple hours. Cost was very reasonable and everyone was friendly and helpful!

Apr 05, 2024

Friendly and efficient

Jan 05, 2024

I have found my new mechanic. George took my call and had someone who could help me call me back, and they called back. The office clerk Jennifer was polite, patient and professional. Avo was patient when I ran into snags with my extended warranty company. Tony explained things to me in a way that i could understand. This is the only mechanic shop I've been to with a fresh fruit bar. Overall my experience here was wonderful. I have already recommended them to friends.

Jan 05, 2024

They are my go-to shop. Been on the block forever ever ever. Would recommend owner is fair as fair can be Avo shout out to you

Dec 05, 2023

I could write a novel about how awesome the Team over at Lucy's is. Avo says check out this car instead of telling them what to specifically look for. Keeps everyone honest and above reproach and just instilled a lot of confidence in me. As long as Lucy's is up and running, that's where my car will go get fixed.

Nov 05, 2023

10/10! Call Lucy’s first!

Nov 05, 2023

Avo is wonderful and helpful and friendly and fair. As a young woman, I often feel like car people try to take advantage. Never here. Thank you Lucy's!

Nov 05, 2023

Based on all the good reviews I read, I decided to take my car here after it died on me, ON THE FREEWAY!! This was after taking it to two other mechanics due to a check engine light. Long story short, Lucy's Auto Center was very welcoming and great with communicating possible issues my car may have. It turned out to be an engine problem and Avo was great with explaining everything to me. This is the first shop I truly trust and as someone who is clueless about cars, everyone here made me feel calm with my decision on fixing my engine. I highly recommend Lucy's Auto Center as Avo makes you feel like a friend helping you out!

Nov 05, 2023

Dishonest places. Quoted me $2 to fix brakes. Said I need whole new brake system. Went to another place and just needed pads and rotors. Been 6 months and no issues for leas than a quarter of the price Lucy's quoted. Doubt they even looked at it, even worse if they did

Nov 05, 2023

I am so grateful for Avo and everyone at Lucy's Auto Center, I have been coming here for the last 8 years and I always get incredible service! Avo is honest, quick with repairs and the work always exceeds my expectations. HIGHLY RECOMMEND!

Nov 05, 2023

I woke up one morning to find someone had did a bump and run on my car overnight. There wasn't any dents but good, deep gashes and scratches left. I am leasing the vehicle so I needed to get these gashes and scratches repaired. These guys did an amazing job! Like brand new! And the price was super amazing as well! Half the price from what other competitors are charging. Trust me, I got estimates. And I got my car back the next day. I am super impressed and very thankful to them! I definitely recommend them and I would absolutely bring my car back to them if any further paint needs in the future.

Nov 05, 2023

Made the mistake of going here, poor work..guy’s horrible. Didnt fix anything, very greedy in demanding and harassing my insurance carrier.

Nov 05, 2023

SCAM! They did the worst botch I've ever seen, rude and unpleasant. They didn't want to do the job and overpriced me. Never coming back again and will make sure nobody I know goes.

Nov 05, 2023

Very rude, unprofessional, cheeky. They replaced the bumper of my BMW and since then I can't get to my spare tire underneath. Not sure what kind of job they did but they won't take responsibility. Bungler.

Nov 05, 2023

A great and trustworthy place. I went because it had been a few years since I’d had my car inspected. But I was anxious as a young woman that I’d end up paying for things I didn’t need. He checked my brakes, oil, and coolant and said everything was fine and he didn’t charge me anything. I feel really lucky I came to Lucy’s. Also, the prices for services are on a board in the office so you know what you’ll be charged and that you’re not getting up-charged. Definitely recommend!

Nov 05, 2023

Avo is the best.

Nov 05, 2023

Been using Lucy's and doing business with Avo for almost ten years on my work van. Love having Lucy's in my neighborhood and Avo as 'my guy.' He's always done good work on my vehicles and was able to resolve any issues without any problems.

Nov 05, 2023

Horrible customer service! Rude and very unprofessional!

Nov 05, 2023

I had a positive first experience with the female manager when I brought my BMW in for a service. It was more expensive than I expected at $1800 but the service was quick and she was lovely to deal with. At the time I showed some pictures of body damage to my partners car and was told it would be easier to just replace the door with another used Mazda door for around $400. We brought her car in to be looked at and was told they would buy a replacement door and install it for $700 and if there was any paint difference to paint it for free. Next day the male owner called to say it would be $1300, almost double what was paid for and quoted. I spoke to him on the phone and said it was unreasonable to double a quote and we no longer wanted to proceed with the job and he agreed to refund the door (aggressively). No work was done at all. That was over 10 days ago and we have not received the refund and now have to file a dispute with the credit card company as they refuse to refund the money. We went literally 100m down the street and had the whole job done for $400 including install at one of the many other mechanics on Pico. Its a shame how they have treated us as customers as I would have been a loyal customer if he had acted honestly and live locally.

Nov 05, 2023

I took my car in to this shop I've used a couple of times because I had a coolant leak. Avo said it was like an $1800 repair, so I used may warranty to cover the cost. I followed up with the warranty company, and he tried to charge them $2400. I called him on it and he started with these crazy reasons over the phone that made no sense. Then, he submitted the right amount to the insurance company because he was trying to hold my car hostage for the false payment. I go to pick up my car and he tells me he was going to do some other work for me and not tell me with the additional money he charged the insurance. I'm thinking no you weren't, that's illegal and the services he mentioned had already been done. He admitted to trying to do insurance fraud to me with another customer in the office. I no longer trust this shop and I'm truly disappointed.

Nov 05, 2023

If I could go back in time and do anything, it would be to go to a different shop when my prius starting having issues. from communication to the quality of the repairs, lucy's was a nightmare from start to finish. It ended in me having to sell my car for parts to lucy's, who lowered the agreed upon price by hundreds of dollars each time we discussed it. Literal. Nightmare. I can't help but wonder if I'd still have that car if I went to ANY OTHER SHOP.

Nov 05, 2023

Lucy's auto has outstanding integrity. Professional Mechanics. Extremely fair pricing and they don't take advantage of you. You feel like you're part of the family when you walk through those doors. If you've tried any other mechanic shops, try them now, you'll get the best.

Nov 05, 2023

This was my first time using them. They fixed my wheel problem on time and on budget. Very accommodating.