Luis Auto Center

Jul 27, 2024

Terrible experience. First of all they changed my alternator and the car still did not work. They wanted to change my battery and charge me additional for battery terminals, but that was not the issue. If I would have stayed with Luis auto I would have been out 1,000 dollars without my car being fixed. The only saving grace is that I questioned why they were charging me a lot to change the battery and I gave them additional information about symptoms to help diagnose. They took this as not being comfortable with the work, but I insisted that I was good to proceed. I am convinced that they realized that they had no idea what they were doing and decided to be done with it. Why kind of trash company refuses to finish a job they started? Terrible company, but I am thankful they refused to finish the job because I took the car to a mechanic that actually knew what they were doing. Luis misdiagnosed the alternator when it was just a fuse/wiring problem that was a $100 fix, and tried to charge over $1000. If you value your time, money, and piece of mind you will avoid Luis at all costs. For reference my car was a 2016 Honda Civic stock with no big problems, so it was not a very confusing job. They just have no idea what they are doing.

Jul 27, 2024

Unprofessional service. They over charge and have no idea what they are doing. I continue to have problems even after the fix.

Jul 27, 2024

Very rude customer service. They screen your calls when you try and call to inquire about your car and get answers. I believe I was talking to the owner's daughter and she was one of the most unprofessional people I've ever had to deal with when repairing my car. I expect to pay a premium and get decent service, but instead all I get is attitude without the problem actually being fixed. It's a shame because I like to support local businesses, but this one really let me down when all I wanted was my car to be fixed.

Jun 27, 2024

Good prices

May 27, 2024

These guys are the absolute best and I won’t go anywhere else anymore. Very honest and super friendly

Nov 27, 2023

Excellent service and upfront and honest pricing for repairs.

Nov 27, 2023

Excellent service.

Nov 27, 2023

Good service and the Folgers was great!

Nov 27, 2023

I came in for an alignment and they didn’t complete the whole job. They didn’t reset the traction control module (not sure if that’s the name). So the light popped up on my dash, and I had to take it to another shop to get rid of it

Nov 27, 2023

I had my jeep towed there late at night. They called me early in the morning, told me what was wrong, fixed it that day and i was on my way.

Nov 27, 2023

I thought they did a great job getting me in and out for a inspection. The mechanic was great! The girl at the front desk may want to be a little more friendly...

Nov 27, 2023

Okay thanks

Nov 27, 2022

Called in regards to getting a new tire, the person on the phone was nice and said she was going to the back to check if they had any. I was on hold for 45 minutes until THE OTHER PERSON hung up, i tried calling back but nobody answered. i have no idea what the customer service is like in store nor do i plan on finding out. Don’t waste you’re time here since they won’t make any for you over the phone.

Nov 27, 2022

Excelente servicio gente muy amable

Nov 27, 2022

Excellent experience and service.

Nov 27, 2022

Experience was very good. The mechanic dropped some knowledge on me about my vehicle and he worked with two young ladies, who were hands on during the inspection. I was very happy see this.

Nov 27, 2022

Great service

Nov 27, 2022

Just can't put in words. WOULD RECOMMEND TO ANYONE

Nov 27, 2022

Luis Auto Center did excellent work at a reasonable cost!

Nov 27, 2022

Malos mecanismos es la única palabra que puedo decir suerte el que vaya

Nov 27, 2022

Very good work and honest.

Nov 27, 2021

Es los mejor en reparación y atención al cliente

Nov 27, 2021

Excelente

Nov 27, 2021

Excellent flan and to go margaritas. Entree was too salty.

Nov 27, 2021

Excellent service, honest , responsable and fair price . Not doubt to bring back my truck

Nov 27, 2021

Fast in and out.

Nov 27, 2021

Friendly, honest and helpful and fast.

Nov 27, 2021

Great family owned business with kind service. Unfortunately I couldn’t get my car fixed because of a tool they didn’t have, but it was a cheerful experience

Nov 27, 2021

Luis auto reliable dependable and honest up-front! Fair and quick work satisfied with the work that has been done for me and will keep luis auto as our mechanic for they are trust worthy

Nov 27, 2021

One word only. BLESSING!!!