Luke's Auto Repair - Grandview

Dec 05, 2024

they are a little pricey, but you’re getting what you pay for. sent my corolla in for major alignment this week, got it back today and the ride feels better than it has in years! thank you especially to gary and svetislav who worked with me and on my vehicle. :)

Nov 23, 2024

The people here care about more than your car. They care about you. I will always be coming here for my service.

Nov 16, 2024

I am very impressed with this business for multiple reasons. As a single woman, I have a real concern about being 'taken to the cleaners' or spoken down to for an assumed lack of know-how in settings like this. My experience at Luke's couldn't have been further from my expectation. As a first-time customer, the staff was patient and kind. Their process was completely transparent. Their (complimentary) inspection and their pricing is all available online after they submit their inspection report, complete with photos and notes, so there's no guesswork in the future what was discussed/quoted. They also specify which work is highest priority as opposed to things you can plan to service in the future. I found I was totally in control of the work I authorized, with no high-pressure tactics. My whole experience was very straight-forward, informative, and helpful. Not to mention, their complimentary Uber rides to/from your location and theirs is...truly above-and-beyond customer service. I'm so relieved to have found a reputable auto repair shop close to home. I'll definitely be back! Thanks to everyone at Luke's!

Nov 07, 2024

Nice place with Nice people! The lobby is very nice! Offers comfortable chairs, drinks and snacks even brain teasers books and a charger! Also did great work at a great price !

Nov 07, 2024

Not only are the prices fair, the people who work there are amazing. Due to medical issues I ended up needing to keep my car there for nearly a week after they fixed it, they never once seemed annoyed or made it seem like it was a burden. They were kind, understanding, and compassionate when it was needed most. As long as I can help it, this will be the only place I take my car for any repairs.

Nov 07, 2024

This group is honest and up front!

Nov 07, 2024

Update, looked at the oil change recommendation sticker they added. Its for 5000 miles. Full synthetic oil should be 7500-10000 miles. Talk about fast repeat customers! Brought my car in for an oil change. Cost $180. I asked for an oil change and quote on a passenger mirror that was broken. They did a full check (i did not ask for) tried to tell me my suspicion needed fixing (they fixed it 5 months ago and charged me $3500 to fix it). Honesty? Integrity? Rip off. Im sick of there over priced $$$$! I have been going here for 2 years now. Every time they find problems I did not know about or tell me to change/ fix something they/ some else fixed already. TLDR Overpriced Bad record keeping Charge you for work you did not ask them to do Poorly trained staff. I wish i could recommend them, but charging me $180 for an oil change and a mirror quote (no work done it) $180 is not fraud, but no honesty or integrity. Unless you do not value your money, stay clear.

Oct 07, 2024

Came in for a second opinion after triple A tried upselling me on a bunch of maintenance, the guys here were super honest, told me i probably wouldnt need any maintenance until atleast my next oil change. I’ll definitely be coming back I appreciate y’all!

Oct 07, 2024

Honest people. Short story: I got fooled with a used car. Repairs, pricing, future issues were all very carefully explained to so I could make an informed decision with my money. Not their fault I didn’t do my due diligence, but I feel totally confident in bringing them my future cars. Josh is wonderful to work with and I completely appreciate his honesty. You will too.

Oct 07, 2024

I can’t say how thankful I am to have found Luke’s Auto! After a nightmarish experience with work performed by the dealer, Luke’s was able to get everything fixed within budget and saved my car from serious damage. Josh was great and explained everything to me along the way. Highly recommend!

Oct 07, 2024

Josh was great! Everyone was very helpful and informative. Really positive experience.

Sep 07, 2024

very thorough, great communication, fair pricing. I will be back

Sep 07, 2024

Had an oil change done here. Price was reasonable being that my car was European. Later in the day I realized part of some shielding underneath the car was damaged at some point during the day. I don’t think it had anything to do with this shop, but Luke’s was more than accommodating. They offered to fix the shielding at a 50% discount or I could bring the piece in and they would attach it for free. I decided to do the latter and brought them the piece and they installed it as promised. Really great shop with great customer service.

Sep 07, 2024

I received great service from JASON. I get anxious when I’m in the shop because I don’t know anything about cars. He calmed my nerves. Because of him I’ll be back. In fact I think he deserves a pay raise LOL

Sep 07, 2024

Luke’s auto is great, starting coming here when it was still Dublin auto but no disappointment. They do an extensive work up on all my issues and communicate well. Super easy system for drop off and pick up as well!

Sep 07, 2024

These guys bought Dublin Road Auto Care. While there was some confusion as to Dublin Road Auto Care's commitments to me prior to selling the company (complimentary tire rotations, discounted future work because of some repair history/issues), the guys at Luke's were willing to work with me. Combined with their complimentary Uber service to/from work for drop off appointments, I'm impressed and generally regard their purchase of Dublin Road as an upgrade in service. Will be back.

Sep 07, 2024

Very professional did a great job replacing the clutch on my 200k 2010 Acura tsx. Very fast was surprised how quick Luke's auto replaced it as its a big job. 5 stars take your car here they will take care of you and your car.

Aug 07, 2024

I had my transmission serviced here a while back and started having issues again. They stand behind their warranty and did a full diagnostic free of charge. They were honest with their recommendations, took pictures of all inspected areas and explained the cause of my issues. The free loaner cars are ideal for my commute and the best deal for oil changes in the area. After trying several shops I highly recommend.

Aug 07, 2024

I took my high mileage family car in for a checkup. They gave me a detailed list of potential needed services, including part numbers. I was able to do a few things myself, learning new skills and saving some money. Ended up taking it back in for some suspension work that I didn't feel comfortable doing myself. They do great work and the customer service is top notch. They also sometimes have loaner cars available, which is incredibly convenient.

Aug 07, 2024

My fiancé used them for her Mazda CX5 and they were very reasonable and friendly. As a matter of fact I’m about to call them back for my 2014 focus and see what they can do to fix it!!

Aug 07, 2024

The oil changes are super reasonable at around $50 but charging $196 for 2 headlights is highway robbery. Make it make sense.

Aug 07, 2024

me and the missus took her car in today just for a simple oil change and i could not believe how nice these guys were. Also sent a thorough report that was easy to read. Definitely going to take our cars here in the future

Jul 07, 2024

Having just moved to Columbus and having had a bad experience at the first shop I went to, I was nervous about finding a trustworthy shop. Luke’s Auto turned out to be just that. Dennis, John, and Josh were all very kind and helpful, the work on my Subaru was done beautifully and quickly, and I left with a full rindown, with quotes, on everything my car needs in the future. The price was also very fair and reasonable. I will be returning to Luke’s for all my car repairs, they are awesome. Shannon Wright

Jul 07, 2024

I wanna start off saying “ Forgive me taken this long to write you guys a GREAT REVIEW. I have brought Both of my cars in my Cadillac and my wife Honda CR V last week. You guys did a FANTASTIC JOB ON BOTH CARS. When you guys had my Cadillac for a day. You guys made sure me and my wife got to work on them days. At the time that’s all we had. Josh my brother from another mother. You been a blessing to me and my wife. You never let me pay for things that could wait on my car that I didn’t have to get fixed then and there. Thank you for that. Dennis thank you as well brother. And last but not least. The mechanics. From the bottom of my heart ‘Thank you for the time and dedication and effort to get Both cars back to us without a PROBLEM. To the city of Columbus. Luke’s Auto is the BEST AUTO SHOP HERE. Thanks guys. 🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽

Jul 07, 2024

I wish I could give Lukes Auto more than 5 stars!! I cannot speak nearly enough praises for my experience here. As a young single woman with very little knowledge about cars I will never take my vehicle to another auto shop. I am always nervous getting work done on my car bc it's hard to know if they're just selling me stuff I don't actually need but I do not have this concern here. Josh was so transparent with me and was very patient answering any questions I had. He honestly went above and beyond further than I could've expected!! I had decided to drive all the way out to Grandview from Delaware to get this work done to my car bc this shop was recommended to me by a friend and I'm so glad I did. I didn't have a ride home so I ended up waiting in their waiting room all day and I experienced so much kindness from the entire team. I can't recommend Lukes Auto enough. If you have daughters, sister's, etc that are looking for a trustworthy auto shop that cares about the PEOPLE more than PROFIT then this is the place!! Thank you Luke's auto for the work you did on my 2011 Acura, and thank you Josh!!!

Jul 07, 2024

Love the communication. Love seeing quotes and recommendations.

Jul 07, 2024

Luke’s is fantastic! I had been servicing my 2016 Jeep at a dealership and decided to try an independent shop this time. I’m so glad I did. The 4 guys I interacted with were awesome - all super friendly and helpful. The tech that worked on my Jeep got everything done so quickly and for an incredibly reasonable price. I’ll definitely be back the next time I need service.

Jun 07, 2024

Josh was the most helpful service advisor I’ve ever worked with. He kept me updated on the progress of my auto repair (oil change; front/ back brakes and rotors) and made sure that the job got turned around quickly. I dropped the car off on Friday and they got the parts ordered and the repair done within a business day - actually finished a day sooner than I expected. During that time, they put me in a loaner for the weekend and it was all in all a hassle free experience. All that and the price was reasonable as well. If you need an independent shop that does good work on foreign makes (BMW in my case), I highly recommend!

Jun 07, 2024

Employees are very friendly, but I have taken my car in for service twice and it’s come out worse both times. First time they removed a splash cover under the car but left another part on that was dragging on the ground and couldn’t be driven. Second I took my car in for diagnosis as it would sometimes shift hard, and they recommended replacing the transmission fluid. After replacing the fluid the car won’t shift gears at all now

Jun 07, 2024

I talked with Josh and Matt took care of my oil change, and was kind enough to let me know my headlights were being weird and tested the connection and popped them back in. It was an extremely affordable oil change and great service and kindness from the team there. I highly recommend checking them out for your car needs.

Jun 07, 2024

Lukes always delivers. Honesty, professionalism, efficiency.

May 07, 2024

Great customer service. They always explain things and I don't know cars. They also have a couple other locations that ive been to and love. I bring my car here every time.

May 07, 2024

I'm very happy with the work done by Luke's Auto! I brought my car in for a failed clutch master cylinder, and some clunking in the rear end. They did great diagnostics and got the right parts back in my car. The best part, I had my car towed into the lot Monday after hours with no appointment (re: failed clutch master cylinder) and they had the car ready for pickup before they closed on Thursday. Luke's will be my go-to mechanic from here on out

May 07, 2024

The gentlemen I interacted with during this whole process were informative, helpful, kind and exceeded my expectations. These are good people. They even sent a ride to pick me up so I could pick up my car! Thanks, Josh!

May 07, 2024

The staff at this location is TOP notch! The kindness that they show to each and every customer should be the model across the industry! If you need service, look no further.

May 07, 2024

They were able to get me in quickly. Supplied pics along with diagnostics. Very reasonably priced. Noticed that they also have a loaner vehicle which is an added bonus/convenience.

May 07, 2024

Transmission went out in my vehicle and Luke’s provided me with a loaner vehicle! Eliminated so much stress about how I was gonna get around. They even got me a courtesy Uber when I decided to have my vehicle towed off the property. Very kind and accommodating people!

Apr 07, 2024

Very overpriced and better solutions found in google. I had a cylinder misfire and water leak in my spare wheel well. They asked for $1000 for coil and spark plug which costed me $270 to do it on my own. I was able to google to fix my water leak in few minutes using a $6 sealant where they told me that they would drill a hole which doesn’t really fix the problem. I paid $130 for the inspection and did not get a single information more useful than a youtube video.