Luke's Auto Repair - Upper Arlington

Nov 22, 2024

The best. Trust worthy and great communication!

Nov 15, 2024

My family and I have ALWAYS used Luke's when we first moved to Ohio a year and 1/2 ago from Chicago. Ever since then we've used no other car repair place. But Luke's. My wife met Mr. Luke and had nothing but good things to say about him. I wish I was able to meet with him and tell him my ideas and how we can collaborate on some business, beliefs, etc. Thank you, Luke's Auto

Nov 06, 2024

Great customer service, clean shop, comfortable waiting area. Feels like a next gen auto shop.

Nov 06, 2024

Incredible customer service and car service! Highly recommend. Full detailed report included I will definitely be back

Nov 06, 2024

Jason and Kevin were welcoming and friendly. Oil change was quick and efficient while I waited. Thanks!

Nov 06, 2024

Super service!! Customer Service and Auto Service was top notch! Cost was reasonable. I highly recommend Luke's!

Nov 06, 2024

Thanks a lot. The staff is friendly and also provides good service and explanation. Now I know more about my car.

Nov 06, 2024

This was my first time at Luke’s Auto and I loved it! Being a young woman I often feel a bit uncomfortable in auto shops but everyone was so nice and the whole process was super easy. They were also done really quick. I will definitely be recommending this place to family and friends. Thank you so much!!

Nov 06, 2024

We were traveling and picked up a nail. This group took care of us as a walk-in. Turned our car around within an hour. Did a full inspection and provided online pictures and reports. Fantastic customer service. Probably the best service outlet I’ve experienced. I highly recommend them.

Nov 06, 2024

they do excellent work ..reasonable pricing

Oct 06, 2024

I’ve been taking my car to Luke’s Auto for years. Recently took my car to their new UA location and nothing short of amazing- just like the rest of them. I appreciate the fact that I know that I am getting the best service paired with integrity. Thank you for taking care of my vehicle!

Oct 06, 2024

We took our 2014 Honda accord in for brakes. Since we were out of town in Columbus. The brakes needed replacement and I did not want to drive home with poor brakes. They also did an oil change. They made some recommendations such as spark plugs and compressor belt replacement. I took it to a auto repair shop near me and we were down 2 quarts. The spark plugs they quoted me at another shop were double the price at Luke's auto repair and when I reviewed the brake repair cost it was double. Check their prices before getting work done there!!!

Sep 06, 2024

A great experience. There online estimate review, with pics! Made the process easy

Sep 06, 2024

Great communication, service and the vehicle inspection report is top notch. I saved a ton versus dealer prices. They offered rides or Ubers if needed and everyone is helpful and friendly.

Sep 06, 2024

I can't say enough about Luke and his team. The right people help make the best experience. We Buy Cars is always humbled to help out at Luke's in any way we can. Aaron

Sep 06, 2024

I totally trust this place. The guys here are honest and hard working, and bend over backwards to give you great service. Also, I love the convenience of their loaner cars, or that they will pay for an Uber to take you to AND from home or work while your car is being worked on. I definitely feel I'm in good hands here.

Sep 06, 2024

Nicholas was very patient with me. They give you this pretty in depth eval of your car and it’s issues. Good prices.

Sep 06, 2024

Wonderful staff, great service and would definitely go there again!!

Aug 06, 2024

Excellent staff, work and facility!

Aug 06, 2024

I stopped by to have them pull a check engine light code. Despite obviously being very busy, I was attended to immediately by a friendly customer service staff and the foreman was out to help me within minutes. I've been doing business w Luke's for a long time. Happy to see them opening stores in different locations. Great people, even better service.

Aug 06, 2024

My experience at Luke’s auto was absolutely wonderful. Dare I say a pleasure. After several bad experiences at my dealer, I had become distrustful of the automotive sector. But after just one visit at Luke’s, they erased every automotive/mechanic stereotype I had become wary of. The entire team is incredibly friendly, knowledgeable, and professional, and they go above and beyond to ensure that both you and your vehicle are taken care of. I absolutely plan to be a repeat customer.

Aug 06, 2024

My experience has been great thus far. Excellent communication. Showing before and after.

Aug 06, 2024

Pleasant and knowledgeable staff. Reasonable prices and timely service. A+

Jul 06, 2024

A great auto shop to take care of your car. Appointments can be booked online, I was able to schedule an oil change just one day in advance. The professionals a Luke's Auto are very nice: polite and knowledgeable. The oil change and a full vehicle inspection took about 45 minutes. The price was below many competitors. Overall, I am a very happy customer and will definitely return to Luke's Auto in the future.

Jul 06, 2024

Definitely a shop that is worth going to if you want the right stuff done. They have a system where they send you a whole checklist of what needs to be done on your car which is nice. I would say they are 10-15% more expensive than other shops in the Columbus area, but they do not try to upsell unnecessary things. I would rather pay more knowing my vehicle is in good hands. I had a few concerns, first of which was on pickup when I got my car, they had to jump start it after the battery was drained while they were doing the alignment, which was most likely a genuine mistake. They also told me over the phone that my bill would be between 1100 and 1200 dollars. I got to the shop to pay and the screen was showing 1470. I had to remind them what they told me on the phone that they said it would be between 11 and 1200, and they updated the price without an issue. They definitely did the work that they said they did, but there was a few things that added on top of each other that made me just a little uneasy. Other than that, my car drives great and I am happy about my experience. Update: The manager reached out over the phone and talked about a few things to clear up. It shows that then genuinely care.

Jul 06, 2024

Had an amazing experience here. They worked us in same-day to fix a problem with our car AND Aaron stayed late so that I could come pick it up after work. Nothing but professionalism and courtesy from everyone we interacted with. Highly recommend!

Jul 06, 2024

Luke's Auto is amazing! They have never tried to oversell me and are very open and honest about the work that needs to be completed. During my most recent experience, my vehicle needed welding work done that they could not do in the shop but knew a place nearby that could. Luke's did the work they were able to then scheduled a time to have the additional welding done for me. I didn't have to take my car to two places, Luke's made it happen! Very friendly and thoughtful staff :)

Jun 06, 2024

Excellent customer service and professional attention to the care of my vehicle. First time at Lukes Auto but I would highly recommend. Fair and reaonable pricing, actually even less than I expected my repair to be. Very courteous and did not feel any pressure for services. The report via text was exceptional-pix of car and problems, clear explanation of services recommended and further explanation when asked. Aaron, Nicholas and Benjamin were professional and knowledgeable. Appreciated their help and recommendations. Additionally, when you call, a person actually picks up the phone-no telephone tag or delays in contacting them. My service was completed the same day and I was promptly notified when my job was completed. Would definitely use their services again when needed. I have absolutely nothing negative to add to my review. I wish them all the best at their new Upper Arlington location. Kudos to all.

May 06, 2024

Highly recommend Luke’s Auto in Upper Arlington. Nicholas is a class act!

May 06, 2024

These guys are consummate professionals, treating clients with dignity by providing honest, accommodating service. They don't attempt to upsell, they don't apply undue pressure. I won't go anywhere else.

Apr 06, 2024

At first, I thought the repair price was high but in shopping around I discovered it was not cheap, but competitive. I have revised my previous review to reflect new information. The service was outstanding and the repair was completed in about thirty minutes.

Apr 06, 2024

Serviced my car ….even provided an Uber…. Nicholas and Erin …. Would def recommend to anyone having issues with their cars…. Price was very good too compared to others