Luxury Auto Works - Austin

Nov 28, 2024

Big shout out to Tom he took care of me no issues whatsoever and thanks to the staff as well knocked out the job fast

Nov 28, 2024

If you get the chance, work with Chris Skinner at Luxury Auto Works - Austin! Chris was incredibly patient and kept the entire process moving smoothly, even when a few technical hiccups popped up along the way. Thanks to his dedication and expertise, I drove away in my new car feeling completely satisfied. Highly recommend Chris!

Nov 28, 2024

Luxury Auto Works service and professionalism stands as unique as the name. Its one-on-one customer approach, top of the line results, great customer assistance and cust. satisfaction along with peace of mind in helping you find financial assistance for your unexpected breakdown is a luxury you'll be glad to have and maintain. Check it out!!!! I spent a few thousand dollars on my Audi before knowing this crew. They're aWeSoMe! ~ You'll go no where else after~

Nov 21, 2024

I love these guys! I’ve had my car serviced and had the body repaired here! Great communication and very transparent !

Nov 21, 2024

We literally bought a car from here not even up to 2 weeks and the car start having AC and battery issues, we brought the car back and they stated they can not do anything about it because the car was sold AS-IS without warranty. The manager or whosoever came to address the situation without any remorse. How will you buy a car that is almost $40,000 with battery issue and AC within two weeks and they can’t fix it? Y’all wrong for that. I guess y’all are full of not expecting customers positive customer feedback. People or companies who cares about customer to customer referrals will do anything and everything to keep their business. But well, lesson learnt. Luxury Auto ( 👎 NOPE 🙂‍↔️).

Nov 14, 2024

Friendly, knowledgeable, and communicative team! I wanted a “baby” Benz and they were able to offer me a smaller used SUV with a reasonable price. Truly something for everyone who loves luxury cars here! From the top tier new to reasonably priced used!

Nov 14, 2024

Hands down, the BEST customer service I have ever experienced at a car shop! From my initial conversation with Tom all the way down to Roy fighting with my warranty company on my behalf without me even asking. These guys are the real deal. They spotted a few things for me on my GLE 350 that they are fully resolving, as well getting my new tires and rims installed and balanced. Their professionalism has earned them my business from here on. This is a great team, and I highly recommend it!

Nov 14, 2024

I bought a Land Rover from Covert and had it less than a week and the air suspension went out.I took it to Luxury Auto and Tom helped through the whole thing. When he did an inspection of my vehicle they found over 4 thousand dollars worth of damage. Tom got on the phone and spoke on my behalf to covert to try to get them to assist in covering the damage that was clearly there before I had bought the vehicle. When Scott from covert said "he bought it as is so tell him it is what it is' Tom worked with me and gave me not only a courtesy car while they fixed the damage but also gave me a huge discount and had my vehicle back the next day all fixed and washed up for me! Also he is working on helping me get a warranty on my vehicle. I am so thankful to Luxury Auto that I will no longer take any of my vehicles anywhere else! Thank you Tom and everyone at Luxury Auto! Paul T.

Nov 14, 2024

In multiple attempts to resurrect my 1992 Lexus SC400 that had been setting for 10-years, I was repeatedly told by Lexus “specialists” that they did not work on them because parts were unavailable. Just before pulling the RIP cord and send it to junkyard hell I fortunately found Luxury Auto Works (LAW). In less than 2-weeks, I am on the road again! By admission they are not the cheapest shop in town, nor should they be. As an engineer I appreciate the increasing complexity of automotive technology. The restoration of vintage cars is no easy feat and I’m relieved to have found LAW. I will continue working with them on the expected, and unexpected, repairs for a daily-driver. LAW’s pristine workshop and professionalism eases the stress of owning an exotic car. So if you have a unique car needing special attention, I recommend contacting the LAW.

Nov 14, 2024

My husband and I bought a vehicle from covert and in less than a week we had many mechanical problems so we took the vehicle to Tom at luxury auto. The damage was from before I purchased the vehicle.Tom was very professional and contacted covert for us to see if they would be willing to assist with the 4 thousand+ bill. Based on the reply we received from Scott @ Covert I will never buy a vehicle from covert again and will always take my vehicle to luxury auto. Tom gave us a courtesy vehicle while ours was being repaired..he answered all my questions and their team inspected the vehicle and repaired everything that was wrong with it and returned my vehicle in pristine condition the very next day. I was very impressed and felt they were knowledgeable in luxury vehicles and genuinely care about customer satisfaction. Thank you Tom and your team at luxury auto. Save yourself a hassle and some money. Don't buy your vehicles from Covert. Buy them from Luxury Auto Amber C.

Nov 07, 2024

Great service, informative and knowledgeable. Definitely be back again.

Nov 05, 2024

Awesome service. Can’t get better than this. A great alternative for luxury auto dealers with regional monopoly in Austin.

Nov 05, 2024

Couldn’t recommend this location more. They were extremely professional and had me back behind the wheel within two days.

Nov 05, 2024

Good folks, work completed fast and done right.

Nov 05, 2024

Great job and very efficient work! Recommend to others.

Nov 05, 2024

Great service, drop off pickup available.

Nov 05, 2024

I just bought my 1986 Mercedes-Benz dream car from Chris, one of the salesmen. Chris was excellent with me, very patient and understanding. He introduced me and my boyfriend to Thomas, the owner, who was also very kind and showed us around and very thorough and helping me with my Mercedes. And Tom, one of the mechanics, also showed me all the particulars of my Mercedes and gave me some careful hints about taking good care of it. The owner, Thomas, was also very sure to put some touchups on my vehicle and being very good about explaining what they did and how the previous owner took such good care of it. I was so impressed (along with my boyfriend) about this beautiful dealership. I would recommend it to anybody who is in the market for a very classy car! Lyla B.

Nov 05, 2024

Just picked up my car and I couldn’t be more pleased with the price and also the great communication the whole time! I would give Tom and Roy and Luxury Auto Works 10 stars if I could.

Nov 05, 2024

My car is currently at Luxury Body Works for repairs. Meanwhile, my state inspection snuck up on me and was coming due. Thankfully, Luxury Auto Works and Luxury Body Shop were able to coordinate and complete the inspection for me. This yearly task can be a real hassle, so I appreciate their collaboration in making this task smoother for me.

Nov 05, 2024

Tom and Roy are very helpful and professional great guys. Mechanics are very knowledgeable and does a great job on any vehicle. They will not force you to do anything you do not want done on your vehicle. If you want your vehicle serviced the correct way with great customer service this is the place for you. Thanks guys.

Nov 05, 2024

Tom is great to work with!

Nov 05, 2024

Tom is my new favorite person in the world. These guys are so helpful and good at their job u just want to clone them. They took super good care of Moms smartcar when it went nuts. Ive never had such an amazing experience with a repair shop. Even if you have a chevy these guys know what they are doing!!! Love these guys!!!

Nov 05, 2024

Tom was so quick and friendly to assess my oil change and a potential water pump replacement for my 2017 Ferrari 488 Spider. Love the Range Rover for the loaner - I will be coming back for service.

Nov 05, 2024

Very Professional

Nov 05, 2024

Very good service.

Nov 05, 2024

Was looking to sell my car called verified that they bought was asked to come in came in the next day the manager was not there said would be back probably around 1:30 or 2:00 no problem left my number waited never received a call called up there to following day was told yes to come in to manager was there to look at the car what drove up there and unfortunately told to come back tomorrow again to see if I wanted to speak with the owner and a general manager to give me a value on my car would not do service with them having to come back 3 days in a row and communication was horrible. Chris would seem like he didn't care was on his phone.

Nov 05, 2024

second car bought here in the span of 8 months, Chris my sales guy has always been nothing but amazing. Tom in service pretty much a walking almanac of knowledge. Will continue to keep coming here for the rest of my life

Oct 05, 2024

Brandon Large is an extraordinary Service consultant. He is Professional, courteous, friendly, and very knowledgeable. On top of that, he’s very handsome and well-dressed. LOL I just had to put that out there lol. This is like my fourth time coming back here and every time I come back here the service gets better than last time I came here. I love this place. I highly recommended. You should see it for yourself.

Oct 05, 2024

Excellent service!! . Thank you Tom And Roy!!

Oct 05, 2024

First class repair experience. Very professional and courteous people that gav3 my Lexus a first class repair.

Oct 05, 2024

Great job on our Jaguar xj8, Maserati QP and Lexus RC....Thomas knows cars-

Oct 05, 2024

Hi, I would recommend Luxury Auto Works for reliable quality repairs on our LandRover Discovery. The staff are courteous and helpful and our vehicle runs well with the care provided.

Oct 05, 2024

I have used Luxury Auto Works for years for various vehicles including Ferrari, Aston Martin, BMW and others. They provide high-quality service with highly trained mechanics. I have never been disappointed with their quality of service, and they are universally much more competitively priced than the dealerships. Great work!

Oct 05, 2024

Luxury Auto Works did a great deal of work on my beautiful little Jaguar and they did what appears to be a good job. She’s a 1995 Jag and they were literally the only place in town who would take on the job because of the difficulty in finding parts. I’m grateful to them for that. She looks beautiful and runs perfectly. I guess i really couldn’t ask for more. It wasn’t cheap, mind you, but i find that nothing is on a Jaguar.

Oct 05, 2024

Our car wouldn’t start in our garage. I tried jump starting it, but the battery was too far gone. I called Luxury Auto and they immediately dispatched a truck to get my car. While replacing the battery, the mechanic noted several safety deficiencies to include the front brakes. They called and got my approval to replace and make the necessary repairs for the other deficiencies. My car was ready for pick up less than a day. The personnel and mechanics at Luxury Auto are top-notch. I highly recommend them!

Oct 05, 2024

Repairs took longer than expected and cost was more than what was quoted. They did do excellent work and their repair shop is immaculent. Tom actually dropped my car off to me which was 210 miles. Will use their service again.

Sep 05, 2024

I recently bought Mercedes GLB 250 and vehicle was clean and maintained well. But after few weeks both the sides brackets popped out and after few days back tow cap fell off. I am so disappointed and Expected more transparency from sales team on the known car parts issues. Service team were answering the problems I faced but no responses from sales team. Sales team didn’t show any courtesy to hear the problem. Very much disappointed. My only advice to the buyers is do thorough car check before buying anything. Car may look great from outside but look for every small parts. Once sales closed they don’t talk to you.

Sep 05, 2024

Luxury Auto Werks knows their stuff. Knowledgeable, fast, efficient and all with outstanding customer service! We will be using them again in the future if another problem arises.