M & R Car Import Services II, INC

Nov 11, 2024

Mateo and his team are amazing!!! From the first time I called and spoke with them, they were extremely professional and clear as to how the process works for my damaged car. I set my appt and they were on time and very friendly. I had some damage to my rear door panel. Mateo took his time to evaluate the damage and instead of rushing to file a claim, he was able to fix the issue in a few minutes. I’m so grateful to have found M&R Import Services!!! I highly recommend using them!!

Oct 18, 2024

Great experience. Job was done quick and was high quality. Great communication as well!

Oct 18, 2024

My car required body work, and M & R did a fantastic job with the repairs. My car now looks exactly as it did before the accident. M & R is a skilled and efficient auto shop that provides friendly service at a reasonable price. I highly recommend.

Sep 18, 2024

I was a bit skeptical at first because my repair took a little longer than I had anticipated. But in the end I felt that this was a top notch business. They are very professional and patient. They fixed the current issue that I was having and also fixed an older issue that no other repair shop had been successful at resolving.

Sep 18, 2024

The M&R team, Harvey and staff, took great care of my son’s car with great responsiveness. The problem diagnosis was presented with photos and video and in depth explanation with actionable recommendations. These guys sincerely care about providing an outstanding customer experience. We’ll definitely be back.

Sep 18, 2024

Was super quick and helpful and went above and beyond to fix my vehicle. He’s super friendly

Aug 18, 2024

I called and asked for general information and this guy wanted to make in the model of my car my nameaddress. WTH , when I didn't want to tell him it's a tire repair, you don't need all that he got upset and since we don't need your patronage, I wouldn't go to this place

Aug 18, 2024

Mike and Harvey made sure to explain every detail about the repair my Toyota Prius needed. They were also diligent to answer the questions I asked in a thorough and understandable manner! I am so thankful for the care they took to get us back on the road in an efficient process. Thank you!

Aug 18, 2024

Great service. I was able to make an appointment and drop off car the same day for service. The car was ready as promised. The AC is working and I am not a hot head anymore

Aug 18, 2024

Most recently, I took my 2006 Honda Accord to get it checked for a road trip to Canada. We' ve been taking our cars to M&R for over 5 years now - they know our cars and they know us. Whenever we call or go there, we are reminded of he line from the CHEERS ... "You want to go where everybody knows your name! " They treat you like family. All the folks there are great to work with - nice, personable, professional, and easy to communicate with. Their work is excellent, their prices are reasonable, and they come highly recommended.

Jul 18, 2024

Mike and team did a fantastic job. My daughter’s Nissan stopped moving when on the way to school. It coasted to stop and she walked the rest of the way. One call and Mike and his team took care of everything. They towed the car in, diagnosed the problem and gave us the solution. All very professional and economical. I could not be happier with M & R Car Import Services.

Jun 18, 2024

On time on budget very professional.

May 18, 2024

I brought my truck in in November to have a number of repairs done. They used an incorrect size socket when replacing my passenger side brake light, which caused it to go out the next time I took it out for a large drive. In addition, they told me there was an issue with my exhaust, which I told them to go ahead and fix. When they returned my truck, it started backfiring occasionally, which had never occurred before taking it here. There was an exhaust leak large enough to trip carbon monoxide sensors on the Canadian border. Deeply disappointed with whatever mechanic was assigned to my truck and I have no intention of bringing any vehicle here ever again, after they charged me over $3k to fix a few different issues. 2 stars because they did manage to fix the problem with it starting.

Apr 18, 2024

Friendly people very thorough in their work. I came to get an estimate for my totaled car they let me know everything i needed cost about $100 something dollars, although i got a free estimate down the street i would recommend this shop for any of your needs.

Apr 18, 2024

Great service and support. Thankful for their personal touch and expertise when dealing with my vehicle.

Apr 18, 2024

My daughter’s VW was dead in her garage and I (her dad) live about 300 miles away. When I contacted M&R about the problem Michael assured me they would analyze the car and we would talk. We talked thru a repair plan and they made the repairs. Michael kept me informed of issues and progress and got her back on the road. I felt that Michael was forthright in our discussions and was treating my daughter as if she was his daughter. Next time I’m in Chicago I’m going to shake his hand.

Apr 18, 2024

Thank you for your great service with my car so I can have peace of mind that it works smoothly when I’m commuting for hospital work. Great customer service!

Apr 18, 2024

Their meticulous attention to detail and unwavering commitment to transparency made my visit a delight. From the initial diagnosis to the final solution, they communicate every step clearly and openly, ensuring you understand the issue and the proposed fix. Their dedication to customer satisfaction shines through in every interaction, leaving you feeling confident and well taken care of. They helped me personally with my old nissan and helped me see my car through a mechanics eyes.

Mar 18, 2024

Easy to work with, honest, trustworthy, prompt and easy to get to, especially from Lincoln park, Gold Coast or Bucktown, and very good work

Mar 18, 2024

I had a great experience here! They were able to fix my car quickly, were very responsive to questions, and were extremely friendly and a pleasure to work with. Would definitely go back and recommend to others.

Feb 18, 2024

The friendliest staffs and the owners. I am happy with their services since I have been there in 2009. My first car was BMW 3 series 325xi but I currently have a BMW X3. I am continuing to use their services because they will take very good care of your car. I highly recommend this place.

Jan 18, 2024

They are The Best!They were very friendly and helpful, they did exactly what they said in the amount of time promised. I’ve been a regular for years.

Dec 18, 2023

Mike and his staff are very friendly and knowledgeable. They will not try to upsell you on unnecessary services. They were able to get my car ready the same day, it doesn't get better than that!

Dec 18, 2023

The entire process of having service done of my car was smooth and easy. They did a great job and will definitely be back.

Dec 18, 2023

The team at M & R are incredibly knowledgeable and kind. They not only provided me with options on a very large repair but helped me weight both options with zero pressure. I will recommend everyone to use them in the future.

Dec 18, 2023

They fixed my daughter's Kia promptly and reasonably-priced. I highly recommend M & R.

Dec 18, 2023

We have brought our various BMW cars to M&R for service for many years. We always receive great efficient service. They communicate in a friendly, detailed and timely manner. We will always be their loyal customers.

Nov 18, 2023

Brought our 2012 MINI cooper S to M&R and Mateo and Jonathon and the crew figured out how to get her started, fix the AC, and get the suspension back to top notch. Communication was consistent and it was great working with these guys.

Nov 18, 2023

Good and friendly service. Clear assessment of repair needs and price. Delivered completed repairs on time and at price quoted.

Nov 18, 2023

I received excellent, prompt and thorough service at M & R Car import services. I love this family owned business and will go out of my way to support them!

Nov 18, 2023

Thank you. Great job.A++++

Nov 18, 2023

They are very good at what they do. They make sure to find the problem and educate you about what was wrong. As well as what other problems it could have caused later. You can tell that they put everything into what they do to make sure it's done right.

Nov 18, 2023

Very professional and thorough work