M Service, Inc.
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Review highlights
"My first time bringing my car here for a problem that the dealer was going to charge $$$$. They diagnosed and fixed it in a day and at a substantially lower cost. I am …"
"The M-Service team is staffed with honest, top notch service technicians."
"The service writer quoted a $290 service."
Overview
Categories
Auto repair shop, Auto air conditioning service, Auto electrical service
Phone number
Call: (925) 291-5198Website
View websiteHours
Sunday
Closed
Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 5:00 PM
Saturday
Closed
Description
When you get a European car, you want to protect the investment you’re making as much as possible. Whether you’ve logged thousands of miles or have just left the showroom, proper service for your car is essential to ensuring the longest and best lifespan possible out of your vehicle. At M Service, Inc. we treat your car as if was our own with a commitment to quality & friendly customer service. The result is Walnut Creek’s leaders in European auto maintenance and repairs.
Services
Reviews (37)
Feb 03, 2025
Dante and team are always accommodating and helpful.
Feb 03, 2025
I appreciate the thorough and candid evaluation of my 2015 BMW that M Service provided.
Feb 03, 2025
I was referred to M Service by a friend and, although I typically only take my car to BMW for servicing, I decided to give them a try based on my friend’s strong recommendation as a longtime BMW owner. I’m so glad I did! The customer service was exceptional, and I truly appreciated the professionalism and care. Huge thanks to Dominic and Dante for their help in getting my car back in action—I’ll definitely be returning in the future!
Jan 30, 2025
Excellent service and clear expiation of what work would be performed.
Jan 30, 2025
I have been going to M service for 15+ years. M Service is always professional and tells you what your car needs vs. what you should consider. They have great referral suggestions for peripheral items they do not provide as well. Quality people and quality service. Very customer focused.
Jan 30, 2025
It's always a pleasure to have my car serviced at M; I know I'm in good hands with Dante and the crew. They lay out exactly what they've diagnosed and what their recommendations are; it is a no pressure deal, just straight forward information and recommendations. They make you feel like family. Jim
Jan 30, 2025
M Service is the best European Car Service I have had the pleasure of dealing with! They are savvy people with excellent knowledge of my car, a Mini Cooper, and any other type. Owner Dante and his seasoned, courteous office staff are professionals. They hire professionally certified foreign automobile mechanics, and they inspire confidence. I would not take my business anywhere else! Tony de Losada, a most satisfied customer
Jan 30, 2025
MService continues to provide us amazing service and are highly recommended whenever a friend asks where we have our BMW serviced. Dante, Dominic, and the team are so trustworthy and provide high quality service and delivery. We wouldn’t think of going anywhere else!
Jan 30, 2025
This team has it all … great location, great expertise, great follow through, great service, and great pricing. Brendan was and is always so helpful.
Jan 30, 2025
Very knowledgeable and great customer service
Jan 23, 2025
So far so good — professional, articulate, experts and they do listen — punctual, clean — well worth the price of admission — u get what u pay for so expect the best
Jan 16, 2025
As always, M Service provided great service for our X5.
Jan 16, 2025
Staff is highly responsive. They provide clear explanations on what is being done and why. Driving out of their lot after servicing I am confident that everything was done right and I can immediately drive a long distance without a worry. Also, all costs are justified and explained.
Jan 06, 2025
Always a great experience with Brandon, Dominic and the entire M Service team. I was in recently for a new battery on my 2018 540i (67k miles). Great communication as always and even snagged a shuttle ride from my house to the Walnut Creek location which was much appreciated!
Jan 06, 2025
Dante and Team are wonderful to work. They are responsive, explain things thoroughly and always go above and beyond. They are honest and do not try to upsell services that aren't needed at the moment. I've trusted them with my Audi for several years now and have not been disappointed
Jan 06, 2025
Excellent service overall. Great attention to detail. Good straight forward communication. They will be my preferred BMW service facility.
Jan 06, 2025
I was very pleased with scheduled maintenance service on my Mercedes and highly recommend M Service.
Jan 06, 2025
Timely and trustable service. Both on reccomendations and delivered services. Total pros!
Jan 06, 2025
We've been taking our cars here for over 20 years. Dante and his team are knowledgeable, trustworthy, reasonably priced and do great work. Way better than going to Concord.
Jan 06, 2025
While traveling to the Bay Area from the Central Coast, my car sprung a leak in the cooling system making the car inoperable. Since I used to live in the Bay Area, I called Dante and Dominic over at M Service. Even though I didn't have an appointment, they understood my predicament and fit me in, fixed the car at a fair price, and I was on my way! Thanks for going the extra mile guys. Greatly appreciated!
Dec 06, 2024
A very professional auto repair business with excellent service.
Dec 06, 2024
As always, the BEST!!!Had general minor servicing.
Dec 06, 2024
Brandon was very open and transparent delivering on the service as expected. Great value and great service
Dec 06, 2024
I was so pleased at the great service I had with my first time at this great place. Hard to imagine being given such great service and with so much respect and kind words. I now have found the place I trust taking my car. You exceeded my expectations
Dec 06, 2024
I’ve been a satisfied M Service customer spanning a traditional ’97 540i to my current 530e. Their care for my 5 series vehicles has been knowledgeable and practical and their communication with me has been exemplary. Pricing is fair and they stand behind their work. My 540i suffered a fuel pump failure and M Service installed a new replacement. Two weeks later, I had another engine failure, this time attributed to the fuel pump power relay, which they replaced under the original fuel pump repair warranty. M Service has staff who listen to their customers and care for 25 year old classics as well as newer EV models.
Dec 06, 2024
Professional and timely
Dec 06, 2024
Thanks to Dante, Brandon and his team and the truly outstanding care M-Service provides, my 1993 BMW 325is continues to run like it just drove off the assembly line. With their help I fully expect to continue driving it for decades more. Thank you Erik Storm
Nov 06, 2024
Can’t comment on repair quality. But can on general M.O. Reached out for a routine maintenance service, the writer stated they wouldn’t do anything without running a $300 diagnostic. That’s crazy. Wallet flush specialists here. I have no issue spending money for quality work. I do have an issue with shops trying to take advantage of people who don’t know about cars, especially ones that largely self diagnose.
Nov 06, 2024
Dominic and Brandon were great! Super thorough and extremely detailed in their assessment, communication of the inspection report and proposed solution to fix. My 540i was in for a coolant tank leak, a known issue on my generation. All in all very happy w the service and will certainly be back! Thanks
Nov 06, 2024
Excellentt…. As always.
Nov 06, 2024
Friendly, professional and courteous. I will always bring my car here for service. I felt well taken care of and they didn’t treat me very professionally and listen to my concerns. I would highly recommend this company. Brandon is wonderful. He’s articulate, explains what’s going on and communicates throughout the process. Love this place. Can’t say enough how great they are. ⭐️⭐️⭐️⭐️⭐️
Nov 06, 2024
Great mechanics. Great service.
Nov 06, 2024
I was referred to this business many years ago. I have spent thousands of dollars here and have been a loyal customer. However, the last two interactions I had with Dante and Scott were extremely bizarre and unprofessional. These two spoke to me very disrespectfully with arrogance and made me feel as if I owed them something. They also attempted to sell me expensive services and repairs that were not needed. I received second and third opinions from highly specialized shops that work on my specific vehicle and were told none of their recommendations were correct or needed. Based on their terrible customer service and dishonesty, they lost my business. I will be giving my hard-earned money to a business that truly values their customers and conducts themselves with integrity.
Nov 06, 2024
M Service has always done an excellent job maintaining my 2015 Audi Q5. I couldn't be happier!
Nov 06, 2024
Quick, thorough service. Quality work. Good prices. Explained work done. Promptly brought my car into the service bay. Accurate estimation of finishing time.Written explanation of work done for my records. Used their shuttle service to get home and return to the center when work was done.
Nov 06, 2024
The team at M Service have done a great job for me from my M5 F10 and my M3 E92. Very thorough, explain the implications and validate and double check all the time with me. I would keep using them and will do for my other cars
Nov 06, 2024
Thorough, excellent service. Terrific follow-up and friendly customer service!