Mackin’s North Portland Auto Body

Dec 05, 2024

I used this auto shop for my car after a collision. Some of the staff were polite. While the updates were appreciated, the repair itself was terrible. Cosmetically the car looks great, but repair on the door itself is just as bad as the day of the wreck. Too much sound gets into the door and is very noisy. And when it rains, water gets into the vehicle. There’s also a crack on the sound speaker that was not there before. I’m very unhappy with the entire experience. I would not recommend this shop.

Nov 07, 2024

They could not help me with the Damage to my car but they were friendly and Professional. I Left a message and they called back right away. Even though I did not see their work. I appreciated the call b back and Professional Service.

Nov 07, 2024

This place does amazing work. Very friendly and very knowledgeable and professional.

Oct 07, 2024

It's been nearly two years of me waiting for them to get my emblem logo for my 2014 f150. They wanted me to source it so they can install it after they had already "ordered it". They said they no longer made the emblem, but after 5 minutes of googling I found a OEM emblem.

Oct 07, 2024

Very professional. Updated me on the progress of my car's repairs. Had my car back within two weeks.

Sep 07, 2024

I've had to take my car to an auto body shop twice in recent years and chose Mackin's on N. Denver for various reasons. Both times have gone extremely smoothly. The staff are very professional, courteous and knowledgeable plus very patient with all my questions while having to deal with my insurance company. I hope I don't need car repairs any time soon but if I do, I'll absolutely return here. It's hard to find good body shops in town and this place is top-notch. Highly recommended!

Jul 07, 2024

They did such a great job!! If you need a communicative shop that does great work!!

Jul 07, 2024

This is the second time I have had work done with Mackins and they did an amazing job on the repairs, car looks like new.

Jul 07, 2024

Don’t know how to pull dents

Jun 07, 2024

Best service & work. Efficient kind & thorough. Highly recommend

Jun 07, 2024

Customer service is above and beyond here. They helped me with the whole insurance process and worked with my insurance company to make it as easy as possible. Highly recommend Mackin’s to anyone seeking auto body service!

Jun 07, 2024

Would not commit to a time frame on simple bumper replacement. Was more concerned about excuses than taking care of the situation.

May 07, 2024

Great customer service and fair pricing. Had some damage to my ‘09 Highlander done out of pocket and not only did Mackin’s provide me with one of the lower estimates, they make sure to update the customers every Tuesday and Thursday. Additionally, they understandably would not provide an estimated completion date due to the many issues with getting parts these days, so I prepared for the worst. I needn’t have worried. I had my expertly completed car back in only 10 days! That they also detailed it was the cherry on the top. Will use them for all of my auto body repair needs.

Apr 07, 2024

I was involved in a minor fender bender and one of the Auto-Body Shops recommended to me by my Insurance company was Mackin’s. The overall cost was extremely reasonable and the level of customer service and communication I received throughout my transaction far exceeded all expectations! My car looks beautiful and I am very pleased. I highly recommend Mackin’s to anyone looking for a true bang for your buck!

Mar 07, 2024

Mackin’s did such a great job with my car after a recent accident. I find the process of dealing with car insurance really stressful, especially as I haven’t had to navigate this before. They were so helpful with making things as easy as they possibly could for me and my car looks great. I got lots of updates along the way and they even sent someone to pick up my partner to come get the car when it was done. Thank you! Will definitely come here again if I ever need more auto body work (hopefully not !!)

Feb 07, 2024

They did amazing work on an insurance repair, it felt like I had a new car! Then almost a year later when the headlight failed, Grant contacted their parts supplier, got me a new one under warranty and replaced it for me without charge! The dedication, professionalism and standard of care can’t be beat. It’s way out of my way but I won’t use another body shop!

Jan 07, 2024

The Mackin's North Portland team rocks! It was so nice to get honest feedback about a minor repair, which I was able to order the part for, and then Garrett was able to skillfully install. Thank you Garrett, Nathaniel, and the entire team!

Dec 07, 2023

A Penske/Atlas van backed into my car while at a job site. I had to file a claim and was recommended Mackin for an estimate. The guy that did it immediately made it clear that he did not want to look at my car and absolutely would not be able to do any work or repairs. Evidently my work truck is not fancy enough for them to even look at. He begrudgingly did a quick estimate all while telling me my car basically sucked. I get the estimate to the insurance company but after a month I’m asked to get another as the person at Mackins will not return the call after multiple messages and attempts. I would not use or recommend this place to anyone.

Dec 07, 2023

Great communication throughout the entire process. Very friendly and helpful. Great work done. Highly recommend this shop!

Dec 07, 2023

Great customer service and fast repair job.

Dec 07, 2023

I am very particular about my car, and I cannot recommend this place enough. I had to have the hood of my crosstrek completely replaced. It was projected to take two weeks and they got it done in less than a week and a half. They used all OEM parts and paint and the job was done perfectly. Their team is super responsive and provided frequent updates via text and phone calls. When I went to pick it up, the entire outside and inside of my car was cleaned, vacuumed, and detailed. I felt like I was driving my car off of the lot. I really appreciate this place. They took what is normally a stressful ordeal and made it a fantastic experience. Highly recommend these guys.

Dec 07, 2023

Kind people - great estimate for my car. Thanks Garrett!

Dec 07, 2023

Last week I woke up to a flat tire- I tried really hard to put the donut on myself but was unsuccessful. I called the nearest mechanic which happened to be Mackin's, hoping they could help me, and they so did. They sent an awesome young man out who changed my tire and sent me on my way just out of kindness. I realized in my fluster I never even asked for his name, but I called the shop back to describe him and the gent on the phone said he believed it was Gavin. If so, Gavin was kind, professional, quick, and reminded me there's still kindness out there. I'm sorry it took me over a week to write this review in, please know I am very grateful for your help. I'll be back to ask about some body work soon!

Dec 07, 2023

Mackin's repaired my car after a hit and run driver took out the side of it. Their service and communication was excellent! The workman ship is excellent. I picked my car up earlier than expected and was able to drop my rental car there and they took care of getting it returned. I highly recommend them.

Dec 07, 2023

Makins is just down the street from my house, but even if they weren't, I would still drive across town to use them as they provide an amazing level of service. Our family has used them for 4 different collision repairs over the last 8 years and every experience has been great. After our last repair I was supposed to pick up a part, but didn't realize they closed early on Friday and wasn't going to make it, but then my awesome service writer Nathaniel actually dropped it off at my house as he was leaving work. Can't recommend Makin's more!!

Dec 07, 2023

My family have had all auto body repairs done at Mackins over the years and every single time they do exceptional work and provide above and beyond service. We will never take my business anywhere else.

Dec 07, 2023

Smashed up the underside of my 4Runner pretty good while off-roading. Needed the whole exhaust system, skid plates, frame crossmembers, radiator and AC condenser replaced. Communication was great and they finished on time or ahead of schedule considering the back and forth with Toyota at the finish line. Rig was pretty muddy inside and out. They took care of everything. Picked up and the truck was detailed inside and out. Looked like new. Thank you. Hope I never see them again but if I need a body shop… I’m not going anywhere else.

Dec 07, 2023

They always do good work.

Dec 07, 2023

They always do great work and return it cleaner than when you drop it off!

Dec 07, 2023

Very professional crew. They communicated everything and always made sure I knew what to expect.

Dec 07, 2023

Both men that I had contact with at this Gresham location were rude and didn't have a clue about customer service and forgot the Golden Rule completely; I will not only NOT return here, but will share my awful experience with others. Sorry you couldn't just be nicer!

Dec 07, 2023

Mackin helped fix my vehicle as it was brand new. Staff was exceptional and would highly recommend them.