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Mad Hatter Auto Repair

5

4

3

2

1

4.8
(738 reviews)
Review highlights

"These guys were great! Fixed my problem quickly, very affordable and the staff is professional. Even followed up with me a couple days later to make sure everything was …"

"Excellent service, friendly staff, affordable prices!"

"I just had an oil change and a tire rotation, but the price was very reasonable."


Overview

Categories

Auto repair shop, Auto air conditioning service, Auto radiator repair service

Appointments

Book appointment

Hours

Sunday

Closed

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

Closed


Description

Since 1979, Mad Hatter Auto Repair has been putting your car back on the road. We know our customers lead busy lives and have places to go, so we strive to service your car swiftly with the most current technology. We want your experience with us to be a positive one, and our courteous, knowledgeable mechanics will stop at nothing to get you back out on the road as quickly as possible.


Reviews

Dec 06, 2024

James was so nice and helpful. We are new to town and they made us feel like we were in good hands! Thank you!!


Dec 06, 2024

Prompt service.


Dec 03, 2024

I love Mad Hatter! Have been going since 2015. Robbie and James and the whole team are amazing!


Dec 03, 2024

James was Awesome!


Nov 29, 2024

Great job replacing the muffler on our 2019 dodge grand caravan!


Nov 29, 2024

Robbie kyle and james helped us out


Nov 29, 2024

Robbie was my service consultant during the whole experience. Very professional and knowledgeable around the products & services they provide. I wanted an upgraded exhaust for my 2025 Chevy and boy did they deliver! Very happy with the overall experience.


Nov 29, 2024

Robbie, Matt, and James were great to work with.


Nov 29, 2024

This place is great staff are super friendly. Went out of their way to let my car stay with no fees for days. If there were 10 stars I would rate them more thanks again!


Nov 22, 2024

James was great and so friendly!


Nov 22, 2024

Mad Hatter Auto Repair is a honest and trustworthy auto shop! The staff is friendly and fun. Would 100% recommend. Shout out to Robbie and Vince.


Nov 22, 2024

So my battery had a bad cell causing me difficulties for some days. I was able to go back over to Mad Hatter and they got my car right in l, paid for an Uber to get me back to my job, and UBER'd me back to pick it up. It's in perfect condition - of course, and they gave me a great diagnostics review so I'm scheduled to go get some other little details resolved. Let my record show that Vince remains The Man along with Robbie. They're just a great group of competent and friendly people who also have great treats and coffee! ☺️🫶🏾


Nov 22, 2024

Called to get a quote on just a muffler install. Made an appointment and once I get there they say they’re going to charge $36 for exhaust inspection which wasn’t mentioned on the phone. All I wanted was a simple quote. Taken 2 other vehicles here in the past and was always a great experience . Won’t be back.


Nov 22, 2024

This shop has a very congenial staff. They treated me with kindness and respect every step of the way. I was kept abreast of process changes and I never felt pressured to buy more than I came in for. The quote was accurate (even with a more complicated repair) and the job was well done.


Nov 22, 2024

exhaust inspection went as expected, found issues i wasn’t currently aware of


Nov 15, 2024

Great customer service and James was very helpful every step of the way. Got the problem fixed and I am grateful. Thanks to Robbie and James.


Nov 15, 2024

James and crew took great care of my son who was traveling to Omaha for work. Great communication and thorough digital inspection sent to my phone! Thanks guys!


Nov 15, 2024

James was great to work with, went back and forth with me over text so I could bounce a couple of muffler ideas off him, and helped me settle on an exhaust setup that both sounds great and came in under my budget. Matt did the installation and it looks great!


Nov 15, 2024

The guy that answered the phone couldn't quote a simple muffler replacement without having me bring the car all the way down there. Every other shop, including the dealer, was able to give me a quote over the phone. It sucks to call a repair shop and feel like you're talking to a used car salesman. if they're too scared to tell you the price over the phone, they're probably going to be too high in price, don't waste your time. *EDIT After reading all of the other one-star reviews it seems like the owner never takes responsibility for anything and always has an excuse. Don't even bother responding to me, a real man accepts criticism, takes accountability and doesn't just make excuses. 2nd EDIT Just as I expected, you replied anyway to try and save face. Nothing but a bunch of excuses yet again. You want every vehicle to come in so you can charge $70 to give somebody a quote. At least 500 of those reviews are from before you bought the place. The one-star reviews all seem to be recent though. Don't worry there's been rip off shops come through Omaha like you before you'll end up selling the place to someone who will do a good job for their customers. Hopefully you lose money when you do. Hopefully someone with Integrity like Brakes Plus buys you out like they did with Tuffy's.


Nov 15, 2024

Vince the old guy was very cool


Nov 08, 2024

Always fair with me


Nov 08, 2024

Does an amazing job! James is really amazing and professional!


Nov 08, 2024

I was able to get in quickly for an appointment and quote was reasonable. James and front end staff were very friendly and it was a simple process to get repair's done! Highly recommend!


Nov 08, 2024

My AWD suddenly shut off into 2WD. Took it in early at 0730 right when they opened to drop my car off. I got a rental after finding out it may take a few days. They got my car thoroughly checked out and I got a new fuel injector and new tires. Car running like new again. James was awesome and always kept me updated on the progress. Prices were up front. Amazing service. Definitely recommend.


Nov 08, 2024

went to mad hatter for some exhaust work. james handled everything well and the job was done sooner than expected. always have had a good experience with my cars there. highly recommended..


Nov 06, 2024

Everything went great, everyone that helped was very patient and explained everything, great quality work


Nov 06, 2024

Great customer service as always! James and the staff never fail to make us feel heard and appreciated. Their work is always top notch and are always looking out for your best bang for your buck while providing honest feedback on the cars condition. James helped me get a great deal on break pads that saved my family lots of money. If customer service and great work is what you’re lookin for, Mad Hatter is the place to go.


Nov 06, 2024

Great prices, great people!


Nov 06, 2024

I love this place. If you need any auto work go see Vince or James. They are knowledgeable about vehicles and explain all issues to you in a way that you can understand. Customer service is top tier here.


Nov 06, 2024

James helped me out a lot


Nov 06, 2024

This has been the best experience I could ask for in a stressful situation. James has been super helpful and informative. They have shown me that they care about their customers. I will be continuing to get my vehicles serviced here.


Nov 06, 2024

so helpful and nice !!! would definitely recommend


Nov 06, 2024

James is awesome! Great communication throughout the process. No surprises!


Nov 06, 2024

Took my car here thinking I might just need a bulb replacement and it turned out to be a deeper issue. I appreciated being told up front what was going on and the best approach to fix it. Overall a great experience with great communication and trust built throughout. I’ll definitely be back but it won’t have to be soon. :)