Mad Hatter Automotive Car Services

Dec 03, 2024

I have brought my car in here a couple times for a brake job. I think Lincoln is a trustworthy and no nonsense mechanic who believes time is money, but also has a heart of gold. I did not wait in the shop although the waiting area was clean and comfortable. I used the time to walk around Asia town and explore mid-town. If you are a hesitant lady like me looking for a mechanic you can depend on who won't overcharge you, don't be shy, visit this auto guy.

Oct 07, 2024

Smells great inside

Sep 07, 2024

Remember me? The guy with the flat tire off the rim? NO SERVICE just interaction. I pulled into his lot to see if they could fix my tire and right away got the we dont fix tires. The 1st gentleman was nice and was going to try to put air in the tire but it was now off the rim and not possible. I then proceeded to call a tow truck and the wait time was maybe 15 minutes. All of a sudden this person starts screaming at me to move the truck in the street as I am blocking his customers from getting in the lot. Simply not true. Tow truck on the way. He didn't care and I explained I was not moving the truck and damaging my aluminum rim. He persisted to run his mouth to the point I was about to stuff it with my fist. Luckily the tow truck came and he backed off for him. Problem is I find out he was the owner and very disrespectful, just rude and this guy me, will never be using their service. Keep in mind what you are dealing with if you do. In a person's time of need this is the last thing you need help would have been nice gesture. What he needed was an adjustment to his big mouth and hopefully this review will help you deal with the public a little more professional. Sad thing is, I owned a company with 68 vehicles and know what good customer service is about and what it can turn into businesswise. Good Luck!

Aug 07, 2024

First time customer I felt that they could have info me up front before working on my truck, the labor was high and a charge of 2.4 % because I paid with a credit card was over the top, first time allowing him to work on my truck a oil change, spark plugs, air, filter, oil filter $734.00, was extremely high when I tried to explain, he really didn’t want to listen. I told him who does a plugs without wires for a tune up. So I still got to get wires done. If I knew this I would have picked my truck up before he even started. He Didn’t seem to care. They may do good work but their communication was not good he said he called but you don’t work on a car until you get the okay from the customer.

May 07, 2024

They do great work. And he does not inflate prices on parts. His charge for labor is fair and Lincoln is very knowledgeable. I have taken my car there for years and don't plan on switching any time soon.

Apr 07, 2024

Took my Jeep in excellent service clean place of business and the owner is very nice and professional if I need any more work done I will not hesitate to go back keep up the great work

Dec 07, 2023

Excellent service 👏🏾

Dec 07, 2023

Excellent service, professional, love them!!

Dec 07, 2023

I 100% trust these guys to do work on my vehicle. Lincoln took care of my car repair issues when everyone else gave me the runaround. I highly recommend them!

Dec 07, 2021

Convenient downtown location, reasonable cost. Mad Hatter doesn't try to squeeze you for money. Its refreshing to know there is an honest and skilled mechanic in the downtown Cleveland area.

Dec 07, 2021

Friday morning 10 o'clock places not open, you say you opened from 8h AM until 5:00 p.m. no phone number on the building I look it up in the phonebook and the phone number is some recording talking about it on telemarketig here it is 12:50 p.m. and still haven't heard back from them yet

Dec 07, 2021

Mr. Lincoln is honest and kind. His shop stays busy with loyal customers because of this. This is definitely your new mechanic if you are looking.

Dec 07, 2021

My husband gets lots of work done on his SUV there.

Dec 07, 2020

I have been taking both my cars to Lincoln over the past 2 years. He has done an excellent job, never had an issue with any of his work and he is very honest with what needs to be done. I believe his prices are fair and he stands by his work.

Dec 07, 2020

Clean, legit shop. Lincoln is good guy

Dec 07, 2020

Fast and friendly workers best deals in town

Dec 07, 2020

Great place, Great guy,Great prices, Great!!!!!

Dec 07, 2020

I can’t say enough good things about MadHatter. I’ve recently relocated to CLE and had a terrible time finding a mechanic I could trust (and have a pretty old car, so finding someone great was necessary), until finding Lincoln. On more than one occasion, he has gone out of his way to go above and beyond to take care of my car, including fixing a mess left behind by a different shop. Thank you a thousand times over- I’m glad to have found a trustworthy mechanic. It doesn’t hurt that the price of work is extremely fair and typically less than anticipated. Will be coming back for many years to come.

Dec 07, 2020

Master mechanic

Dec 07, 2020

They do great work. And he does not inflate prices on parts. His charge for labor is fair and Lincoln is very knowledgeable. I have taken my car there for the last 3 years and don't plan on switching any time soon.

Dec 07, 2019

Awesome customer service and thorough work as well!! Definitely recommend them.

Dec 07, 2019

Excellent service. Always fair and honest.

Dec 07, 2019

I love going to the Mad Hatter. This is one of my favorite automotive shops. I use to deliver parts for a company I worked for. I currently work for myself and stop by from time to time to say hi.

Dec 07, 2018

Excellent service

Dec 07, 2018

I didn't like the service don't explain everything to you and there work is going thing that could be work on to be come better

Dec 07, 2017

Good service,nice owner