MARTINEZ AUTO REPAIR & TIRE SHOP

Nov 20, 2024

As a business owner I’m rather disappointed. I looked past the reviews to give them a shot because I always imagine those people are just being over the top for something personal on their end. Long story short. 1. Bad business ethics 2. Don’t own up to their tardiness 3. Deceptive with the process 4. Price gouge (must of thought I was uninformed) 5. States it’s $240 an hour for labor on a European car. And $180 on American cars LOL Overall do not recommend as you can find a fair price down the street on congress

Nov 06, 2024

I took my vehicle to this location as the company I work for had been taking all of our work vehicles there and I thought it was a reputable place. I had already taken it to another mechanic that I typically use, but he was going on vacation so he was able to diagnose the issue as needing new motor mounts, but was unable to replace them because he was going to be gone for two weeks. My husband and I took our vehicle to the shop. We informed the man checking us in and we were told we would have a call by noon the next day. I called them back at 6 PM the next day because I never got any communication and was told that the motor mounts need to be replaced, but they were also going to replace the transmission mounts and another set of mounts as well. We approved the quote went forward with the repair. We were told my vehicle would be ready the next day and they would give us a call before the end of business. The next day once again, I had to call at 6 PM because I did not receive contact and was told my vehicle was getting ready to go for a test drive and I could come and pick it up. we went to the shop paid for it and noticed my vehicle was still in the bay. I asked if that meant my vehicle had been tested and they said no if it was test driven, they would have parked it outside. I thought that was weird, but got in my vehicle and left an immediately noticed my car was still shaking. As it was closing time, I called from right outside the shop and explain the issues and I was told to bring it back the next morning at 8 AM. I was onsite at 8 AM the next morning & there was another gentleman there as well who also had been told 8 AM and we found out the shop did not open till 9 AM. I came back at 9 AM. Explain the issues and was told by the gentleman I had checked the car in with "Well it's shaking a lot less so that's good." I believe it was the manager that then walked up and said it was just the steering wheel shaking. I asked them to look it over and mentioned maybe a bolt was loose and was told "No we do everything to specs." My husband was called midday and told that we needed to provide our title registration insurance or drivers license because now that they have replaced the motor mounts they needed to fix some thing in my computer itself. He was going on shift and asked me to give the shop a call. Once I did, I explained that the registration is on the window. The insurance is in the vehicle and they had already scanned my ID the day before at the time of payment. At this time I was told it would cost an extra $480 in order to update the computer that the motor mounts had been replaced. I asked why that was not quoted with the original quote. If that's something you have to do once the mountains are replaced, and I was basically given roundabout excuses. I told him not to touch my vehicle that I would come pick it up and take it directly to the dealership. Once I picked up my vehicle and took it to the dealership, I found out they installed not only the motor mounts backwards, but the transmission mounts, and that was the cause of the issues. I went ahead and had the dealership proceeded with correcting the issues as I had already given Martinez auto a chance to correct whatever issues were wrong and they stated they wanted to go into my computer. I also found out that the dealership charges $190 to go into a computer however at no point in time should your motor mounts affect your computer system. I'm so glad I did not allow them to go into my computer cause I can't imagine what else would have to be repaired by the dealership afterwards. I strongly advise against using this company since not only were they unable to do the work properly the first time, they refused to fully look into the issues the second time. Using them end up, costing me more time and money.

Oct 27, 2024

Communication ✅ Service was A1 as Usual 🤝 Recommended Auto Shop 💯

Oct 27, 2024

Saluditos my jente en my troca trahiba un problemática eléctrico vicite barios lugares y querían que hiciera cita para eso aquí con eyos les explique y me dieron la solución gracias recomendados

Oct 27, 2024

These guys were awesome. They should me exactly what was wrong with my truck and worked to help get the work financed!! They did a quick and awesome job very friendly and helpful!!

Oct 27, 2024

This is my trusted local mechanic. Fast work, good prices, and transparent communication! I loved how clear and thorough the estimate was. Is clear from the beginning that you're dealing with people who know their stuff and truly care about the customer. JC was a pleasure to work with and he got our Infiniti fixed up quickly.

Sep 27, 2024

Excellent service with reasonable prices.

Sep 27, 2024

I just did a overhaul of my car with this guys, they where prefesional, they showed me the problems of my car, work with me on prices, parts, and labor, this is my 3rd car i have dropped and im very satisfied!

Sep 27, 2024

great services

Aug 27, 2024

Excelente Servicio Excelente Calidad Excelentes Precios

Aug 27, 2024

These guys did a great job! The owner was very friendly and knowledgeable. He explained the issues I had with my truck and gave me options on how to fix it. They got the work done in one day as promised. I highly recommend going to Martinez!

Jul 27, 2024

Decent work but exceptionally expensive. They charged me $187 per hour for labor on a very simple job.

Jul 27, 2024

In a world where quality and customer service is almost non-existent, these guys stand out above all as being top-tier competitors in the market. I don't think my vehicle is driven this nicely since I bought it, And I didn't have to break the bank on repairs to achieve it with Martinez Auto repair. These guys are amazing! They know what they're doing and I won't go anywhere else. I will be back. Trustworthy and highly respectful.

Jul 27, 2024

Not a good place to take your vehicle for state inspection.

Jul 27, 2024

Sus dueños son muy atentos y siempre con buena actitud

Jul 27, 2024

They continue to impress me. Their quality of work, communication, customer service and their well maintained facitlies and even coffee are great.

Jul 27, 2024

Was told I needed a new alternator from a test from auto zone - turns out it was just a battery. The service was great and staff courteous. I really appreciate the honesty of the staff letting me know the cheaper option was the correct remedy.

Jul 27, 2024

These guys are awesome mechanics. I'm a longtime customer. Friendly, honest, Trustworthy, and hard workers. Thanks guys I really appreciate the service you give to the community. Thanks again for repairing my vehicle. You guys Rock.

Jun 27, 2024

250 dollars to just check my wheel to see if there is anything wrong with it ok the lift is instantly. Diagnostic fee. Good way to lose customers

Jun 27, 2024

My company had a van that needed some work done. It was easy to make an appointment for the overall system check and we got the quote for repairs the next day. From the time we approved the quote to the time the vehicle was ready was just a few days. We would definitely use them again!

Jun 27, 2024

Stay away from this place at all costs. They are unprofessional and have no idea what they're doing. Arael who said he was the manager has no place working at any business especially as a manager. Complete trash

Jun 27, 2024

They don't even understand the basics.

Jun 27, 2024

Very personable service. So much more pleasant than the dealer or oil change chain. I'm so glad I found them!

May 27, 2024

Carlos and Arael provided a top service. First of all I didn’t have to make an appointment. I needed to change my oil and air filter. And it was super fast. Highly recommend this place.

May 27, 2024

Great service. Did not have an appointment and they were able to squeeze me in right away. Very professional and friendly staff

May 27, 2024

I was out town for training and the under part of my car fell down dragging. Not knowing what to do. This business was close by. I stopped in, they were soooo friendly and helpful !!! I can’t thank them enough for helping me in a bad situation and fast !!! Thank you !

May 27, 2024

They did a great job in my car very nice person 😊

May 27, 2024

They had me pay $900 for my front and back breaks come to figure out at the Honda dealership 7months later THEY DID NOT FIX MY BACK BREAKS…AND COME TO FIGURE OUT FROM MY FAMILY MECHANIC WHO IS NOT A SCAM ARTIST TOLD ME THEY LITERALLY BLATANTLY LIED AND DID NOT FIX MY BACK BREAKS! $900!! THEY DIDN’T SAY NOTHING! DO NOT GO BECAUSE THEY WILL SCAM YOU TOO AND YOULL FIGURE OUT LATER! Scam artists!! I repeat scam artists! I AM NOT LYING BUT THEY ARE! I HAVE WITNESSES! Some people whose car isn’t fixed will figure out later when they come across someone who’s honest!

May 27, 2024

the best place in Austin TX to leave your car. They will give you a good diagnosis and an excellent repair You will have your car in very good condition, you pay for the best and you get the best.If you are looking for something cheap of poor quality this is not the place.

Apr 27, 2024

Went in for a tire balancing. They crew went above and beyond to find and fix the issue's the vehicle had. Thanks!

Apr 27, 2024

When I need to have my trucks or cars looked at or worked on Martinez AutoShop is the place for me. They keep me up to date with all my repairs. And warranty all there work. I feel good about all the services people. And always leave with a smile 😃.