Master Auto Repair of Webster Groves

Nov 16, 2024

I had a repair that I thought would cost about $150. Rick did the work, and I paid less than 10% of that. Completely honest and knows what he's doing. I'm only coming here from now on for any repair.

Nov 16, 2024

Low key place with great customer service!

Jun 07, 2024

The team at Master Auto Repair is fantastic! I've loved the convenience of the loaner cars when I'm having scheduled maintenance done for the past decade. I also rely on their expert advice regarding necessary repairs and have never felt over-sold or pressured into anything. Most recently they inspected a couple of vehicles we're looking at purchasing for my daughter. They made me feel so much more comfortable with the process and saved me from buying a lemon. Just a great combination of value and expertise!

Apr 07, 2024

Mom's been going here for years and now that I've moved, I'll be returning myself. Honest, friendly people.

Apr 07, 2024

My husband called early this morning and got me an appointment because we had a nail in the tire. I got there for my appointment, they told me an hour and it was finished within that hour. They were friendly and courteous! The atmosphere was good. I would recommend them so please give them a chance to work on your vehicle.

Jan 07, 2024

Service and performance was quality. Tested the car after the service to make sure nothing was missing

Dec 07, 2023

I have gone to 5 Mechanics over a 24 year period before finding Master Auto Repair of Webster Groves and now I won’t go anywhere else. They give transparent and practical advice and always do a great job. Their main concern is fixing their customer’s vehicles not padding their repair costs. They are friendly, treat you like family, have the option for loaner vehicles and always let you know what needs to be repaired or watched out for in the future. I will never go to another mechanic as long as I can!

Dec 07, 2023

The personable advisors and mechanics are some of the nicest folks to work with in town. We are still working on finalizing issues I've had on my truck. But I feel confident enough to give them a review they deserve.

Dec 07, 2023

Absolutely amazing people and service. Ask for Angie and Tony! Tell them Rex sent you!!

Dec 07, 2023

Could not ask for better customer service and mechanical expertise. Angie is always a call away and the technicians are exceptionally knowledgeable. Their prices are very affordable, but I would pay double for the peace of mind they give.

Dec 07, 2023

Great fast and friendly service!

Dec 07, 2023

I was in for an emissions test, had allocated 20 minutes, and barely had time to start an article when the car was ready. The whole team is personable, professional, and a pleasure to work with. Prices are reasonable, and explanations are understandable.

Dec 07, 2023

It looks very beautiful

Dec 07, 2023

I’ve been taking my car to Master Auto Repair for over 10 years! They are amazing!!! Best mechanics in town~they keep my 16 year old SUV running and I don’t have to worry about anything! Lori and Angie keep the shop running smooth and make sure I have a loaner car if I need it! Thank you!!!!

Dec 07, 2023

They were extremely helpful, got me in the same day I called for safety and emissions. I would recommend.

Dec 07, 2023

This is far and away the best shop to take your vehicle due to the care factor and professionalism of the team. Recently had a nightmare situation happen where a corporate quick oil change change company didn’t put oil in my car and started the engine. This caused irreversible damage that Masters was able to diagnose. The owner Lori along with Angie and Tony all personally helped me through this challenging time dealing with their insurance company. If you are considering a repair shop, this is the best place in town. They stand by their work and will shoot you straight. Can’t say enough good things about this business. Would give a 6 out of 5 stars if they would let me. Would suggest avoiding quick change oil/tire shops. Take your vehicle to the pros at Masters for routine maintenance (including tires) all the way up to a full engine rebuild and anything in between. I’ll be a loyal customer for life.

Dec 07, 2023

This place was recommended to me by a friend, and I'm so glad he did. After 3 months of my engine slowly deteriorating, I knew it was time to take it in but didn't know where. The shop by my house wasn't able to diagnose anything wrong. The dealership was too expensive and didn't have loaner cars available. I do community mental health, and the idea of my car breaking down in some of the neighborhoods I travel in was... not good. I called Master and was able to schedule an appointment and a loaner car. When I arrived, my loaner was already pulled up and waiting for me. The women inside were able to get me checked in quickly and I got an estimate that afternoon. There was a lot wrong as I suspected with the car, and Lori explained everything thoroughly, telling me what were immediate repair needs and what could wait. I opted for the major repairs and was pleasantly surprised when my car was ready to go the very next morning. The lack of disruption to my schedule meant everything and took a lot of stress off. Now, the car runs smooth like buttah! I highly recommend the team at Master.

Dec 07, 2022

Hello, I just want to thank Master Auto for their fine services on my car. They did a huge job on my car and I mean huge! My car is operating very well and I am so glad that I got professionals to do this huge job. I trust Master to take care of my car. Thank you, Jennie C.

Dec 07, 2022

Lori and Angie were absolutely amazing! I have never had a car experience go so smoothly! Both of them were in close contact with me discussing what needed to be done on my car and had it up and running again in no time! I can’t be more thankful for their amazing customer service!

Dec 07, 2022

I got to meet Lori and her team last week. They went above and beyond for me in taking care of my car and situation. You can trust this shop to do good work and to tell you what you need to know to make the best possible decision about your car, even if it means less business for them. Thank you again so much! It's such a relief to know I have a mechanic I can trust.

Dec 07, 2022

I've had the pleasure of dealing with Lori and her team on multiple occasions and the word INTEGRITY is always at the forefront of what they do. Knowing that their priority is doing things the correct way and only the correct way shows that they put their customers first. When you hand them your keys... you know that you are being well taken care of.

Dec 07, 2022

My son and I have been going to Master Auto Repair in Webster Groves for years and we really like them and Trust them. Great service and and they really know what they're doing. They go above and beyond to try to help in every way they can.

Dec 07, 2022

My son recommended this auto repair to me. I had serious structural problems. They gave me a loaner car, finished about 5 days ahead of estimated repair time. And, completed all repairs below estimated cost. Women owned and operated business. Rare in the automotive repair world. I will be a repeat client.

Dec 07, 2022

Perfect service and professional. Prices are compatible with service.

Dec 07, 2022

Really positive experience here. I needed a tire replaced, and also needed my ignition checked out. Angie texted me as per my stated preference when I made the appointment online, gave me quotes, and just generally made me feel like I knew what was happening. She kept me up to date via text. When the ignition issue didn't require the deeper inspection she'd quoted me for, she cut the inspection price way down. Everything was done quickly and the price was really reasonable, much less than I'd feared. I would definitely bring my car here again.

Dec 07, 2022

These guys always take care of you & your ride as if you're family. I had a performance car that was frequently serviced here & kept running like new.

Dec 07, 2022

They’re just the freakin best. I don’t ever want to go anywhere else. Angie is so helpful, efficient, and kind. When my new car failed emissions, she went above and beyond explaining everything to me very well. The first time I called to schedule an appointment, they were able to get me in the next day. When I came for my retest, they were able to schedule me the same day. Both times I was in and out very quickly too. Also, their phone number gets text messages which is so convenient! And they have coupons on their website(: It’s literally the perfect place.

Dec 07, 2021

Amazing service. Angie from the front desk is really nice and friendly. I will return!

Dec 07, 2021

Great staff, great service! The owner clearly cares about her team and it shows in the work they do. Definitely check out Master Auto Repair of Webster Groves.

Dec 07, 2021

I hear from some people that they are overpriced. I'm not so sure about that. They may be a little more expensive but I'm willing to pay a bit more for peace of mind and not having to worry about being broke down on the side of the road because of subpar work that was done on my vehicles. I take all 4 of my vehicles to them and have always been satisfied with the quality of work, the customer service, and how fast they are. Ive always felt that I get lots of value for what I pay with this company.

Dec 07, 2021

I went in to this shop because a check engine light appeared on my new vehicle. Come to find out, my new car shouldn’t have passed the safety inspection and was unsafe to drive. This business has saved me 10-15k$ in repairs from their impressive diagnostic. I 100% recommend this business to all vehicle owners. The workers provide valuable advice on top of that, great place & affordable price.

Dec 07, 2021

I woke up with a flat tire. All I needed was to get my spare tire on which is four lug nuts and an easy swap. Literally takes minutes to do. Lady behind the counter said she couldn't do it until a couple of hours. No conversation or any questions asked nothing. I'm glad me leaving with a flat tire doesn't bother them one bit. Very unsafe and terrible morals and value.