Master Automotive

Nov 06, 2024

Took my car in a few months ago. Very rude, acts like the customer is an idiot and over charges for even simple oil change. Wish I could give zero stars.

Sep 06, 2024

I recently visited Master Automotive for some routine maintenance and a few repairs on my Porsche and I was thoroughly impressed by the entire experience. From the moment I walked in, the Wade(owner) friendly, professional, and clearly knowledgeable. He took the time to explain what needed to be done and even provided a few tips on how to better maintain my vehicle. The quality of the work was outstanding. My car runs smoother than ever, and the repairs were done quickly and efficiently. What really stood out to me was the honesty of the mechanics. They didn't try to upsell unnecessary services or parts, which is something I've experienced at other shops. They were transparent about the costs and kept me informed throughout the process. The shop itself is clean and well-organized, which gave me confidence in their professionalism. The prices were fair, especially considering the high level of service I received. It's clear that Master Automotive values their customers and takes pride in their work. Overall, I highly recommend to anyone in need of car maintenance or repairs. I'll definitely be returning for any future automotive needs. Thank you Wade & Esma

Jun 06, 2024

I just completed my two-year maintenance here, and Wade identified an issue with my tires, recommending their replacement. Initially hesitant due to the price, I ultimately agreed, and after Wade replaced them and conducted all the necessary maintenance, the difference in my car's performance was remarkable. Someone may be concerned about unnecessary expenses or being taken advantage of, I can confidently say that Wade's work was worth every penny, and the pricing was fair and trustworthy. I'll definitely be returning for my three-year maintenance!

May 06, 2024

I had a check engine light appear and the owner was kind enough to do a quick scan of my car's computer to see the problem. Luckily it was just a broken MAF sensor and by replacing it I was able to get my car back to A1 condition. Nonetheless, a very freindly and welcoming staff!!!

Apr 06, 2024

Thank you Wade for helping answer warranty questions from a mechanic’s perspective about my new Mini! You’ve been most generous with your time.🙏🏼

Mar 06, 2024

Very disrespectful guy couldn't even help me with a simple lug nut He said who I'm I .....for him to help me .....I'm the customer sir that's who I am I guess you don't like customer's

Feb 06, 2024

I had a great experience at Wade's family-owned business. I recently bought a used 2011 Porsche Panamera with 100,000 miles and needed some maintenance done. Wade worked with me to prioritize the major things that needed to be fixed, and his prices were very reasonable. I appreciated his attention to detail and willingness to go above and beyond to ensure my satisfaction. Even after I noticed a small leak, Wade fixed it for me immediately and at no extra cost. If you're looking for honest and reliable service, I highly recommend Master Automotive family-owned business.

Feb 06, 2024

I had my car’s brake pads changed in this place. Checkout his roller skate shoes in the picture!

Feb 06, 2024

I have been bringing my cars here for basic service as well as challenging troubleshooting issues. They have been thorough, experienced and reasonably priced. It's easy to have a good experience when everything goes smoothly but many places fall short when the unexpected happens. This shop continues with excellent service in these situations..

Feb 06, 2024

I was very nervous about getting my Porsche worked on- I’ve only ever taken it to the dealership but it needed some body work so I was looking for the best of the best! From the moment Wade answered the phone I knew his shop was perfect. He was polite, thorough and highly accommodating- answering all my questions, taking time to explain the repair process and putting my mind at ease. I had him do the body work and some maintenance (oil change and brakes) the car needed and I am incredibly impressed! You would never know the car had been scratched- it’s as good as new (or better)! Additionally, during my last brake servicing at the dealership I was told the squeaking sound in brakes is normal on Porsches as they were not able to resolve it. Wade has completely fixed the brakes - they are silent as they should be! Thank you to Wade and his team- you are incredible- I will be back for all my Porsche services!!

Feb 06, 2024

My family and I were on a road trip headed to LA when my moms 2005 Honda Pilot started showing that tire pressure was low. We ended up filling up the tires with air at a gas station and literally minutes later when we were back on the road the low tire pressure lights turned back on. It was just a few minutes before 7 PM and most auto service shops were closing so we desperately started searching online and stumbled across this shop. We were blessed to find that they closed at 8 PM so we decided to come to the shop. When we arrived, a very kind lady had assisted us and inspected our tires. She came to the conclusion that our tire pressure was actually too high, fixed the tire pressures for all four tires, and explained to us that the TPMS (Tire Pressure Monitoring System) was most likely just not working as its supposed to. After she helped us, we tried to pay her but she kindly refused. Definitely one of the best experiences I have personally had at an auto-repair shop.

Feb 06, 2024

Nice people and professional

Feb 06, 2024

Outstanding Service and Exceptional Customer Care at Master Automotive! I recently had the pleasure of visiting Master Automotive to replace my rear tires, and I cannot express enough how impressed I am with the outstanding service I received. First and foremost, I must mention the incredible assistance/service provided by Wade, the owner of the store. Wade is a true gem in the automotive industry, embodying the qualities of a great and kind person. He went above and beyond to ensure that my tire replacement experience was nothing short of exceptional. Not only did Wade efficiently install two new rear tires on my vehicle, but he also went the extra mile by voluntarily balancing the front tires and performing a rotation, all at no additional charge. His willingness to go above and beyond the requested service truly showcased his dedication to customer satisfaction. The expertise and attention to detail demonstrated by Wade were truly commendable. The tires were flawlessly installed, and the balance and rotation were carried out with precision, ensuring optimal performance and longevity for my vehicle. Wade's extensive knowledge and experience in the field were evident throughout the entire process. I wholeheartedly recommend Master Automotive to anyone in need of automotive repairs or services. The exceptional service I received, particularly from the owner Wade, has left a lasting impression on me. I am grateful for their expertise, kindness, and the genuine care they demonstrated throughout my visit. Thank you, Wade!

Feb 06, 2024

Professional and honest :)

Feb 06, 2024

Took my car over for a coolant topup and Wade quickly helped me with that. Very professional and friendly. Definitely recommend Update: Master Automotive has been my go to place after my first visit for my Porsche Cayenne. I do all my services, including oil change, spark plug, ignition , gasket replacement, fuel pump etc through Waid. I feel the interaction with Master Automotive is genuine, and so trustworthy. More than anything, the car speaks for itself after the services. It feels like you have a friend in the service / repair.

Feb 06, 2024

We had a great experience taking my car here for service, very kind and friendly staff. The car drives perfect and smooth after the maintenance, thank you Wade and Esma.

Feb 06, 2023

As someone who's pretty ignorant when it comes to cars, I often feel very anxious getting work done on my car. That being said, my experience with Wade was one of the best customer service experiences I have ever had. Wade is an expert in German cars and he provides amazing service. He really cares for his customers and takes care of your car like it’s his own. His wife is also so helpful, kind and always ready to help and accommodate the customer needs. They’ll greet you with a smile and take care of you until the very end. They are constantly communicating with you about the latest updates on the car repair. They also take care of talking to insurance company and figuring out logistics with them on your behalf. When I read the reviews, I thought it was too good to be true but it really is that good! Trust them with your car- you won’t regret it!

Feb 06, 2023

Car rides smooth after taking from the shop

Feb 06, 2023

Great Service! After they replaced Water pump and thermostat and changed oil my 2014 Audi runs like new now.Thank you Master Automotive Highly recommend this business!

Feb 06, 2023

I been knowing this guys for a couple years now, but every time I have a problem on my car they always get the job done. Very professional Wade and Esma are great people.

Feb 06, 2023

Originally I scheduled to have my 2015 328i bmw have tuneup in which they offered an honest price including a hefty discount to that price. Wade was very informative on the process and took the time to teach me about common issue’s with my model of car and what to do is certain issue’s arise. He prides himself in giving people quality work and uses original parts for your vehicle. He explained his past experiences using supposedly improved aftermarket parts and how they would either not fit or would not tighten. Wade completed the tuneup by the following day when I arrived to pick up car he talked to me about a broken direct ignition coil he found when changing the spark plugs. Wade took it upon himself to purchase a new coil and replacing free of charge. My experience with Master Mechanics has not only been great but was informative on the process of work that was done. This shop has a new lifelong customer and a new friend.

Feb 06, 2023

Very detailed and they don’t cut corners. Very pleased and have been going to them for the past 2 years for my cars. Shows me pictures and willing to explain the job needed in an easy way for someone like me that is not an expert.!!!

Feb 06, 2022

A bit about what happened to me, before I review this company. Another mechanic had completely ruined my BMW, which was working perfectly normally prior to me bringing it in, it had a small noise coming from it and 2 months later, I received the vehicle in a non-functioning state. I towed the BMW to Waid and Esma and they had it working again and in perfect condition for me with updates on what was going on, the price of the repairs, and more! They saved me over $10,000 repairing my BMW's engine, which was originally diagnosed as non-functional at the other mechanic. Please, patronize this business, as they are honest, loving, caring, and the most hardworking people that I've ever had the pleasure of doing business with. Thank you guys!

Feb 06, 2022

Had a very good experience this shop. Went for repairs for a lease return. Car was in a bad state (ex. scratched bumper, doors) and had bad smell. After the work was done the smell was gone and the lease inspection charged nothing for the car. They were very professional and was even able to pick me up while my car was in repair. Highly recommend 10/10 experience!

Feb 06, 2022

I feel so blessed to have found Wade and his wonderful wife. I ran over debris on the freeway which ripped off my wheel cover under the car. I was given a great price to replace the cover. Made an apt brought car in service done. Especially like the fact Wade was thorough in his explanation of part costs. Wade has my future business and i look forward to doing business with them again.

Feb 06, 2022

I had a great experience with Wade and Esma! I contacted Master Automotive when I was having some issues with my car after it was shipped to California. Wade told me to come right over and he was able to fix my car within a few hours. Wade went out of his way to text me updates about the car. I will definitely be going back to Master Automative for repairs in Santa Clara.

Feb 06, 2022

I have a 2002 M3 coupe. I've had an intermittent issue with the check engine light turning on. Before going to Master Automotive, I'd taken my car to 2 BMW shops (not the dealer). They couldn't figure out the problem even with the error code. General area yes but the root cause no. I brought my car to Master Automotive and talked to Wade. He's very straight forward. Turns out the Vanos oil line was clogged and the Vanos pressure regulator was bad. Both items were replaced and I never had the check engine light turn on again. Lesson learned. It seems there are shops that only handle easy jobs, oil change, tires, alignment, etc. Basically in/out jobs. They cannot or don't do well with more complicated work. Master Automotive handles both very well.

Feb 06, 2022

Reliable, Professional, friendly and honest are the qualities that Master Automotive gives they always go above and beyond I definitely recommend this place who needs their car fixed!

Feb 06, 2022

The staff here are extremely helpful in resolving my issue with number plate getting stuck with the rusted bolts and they are really kind enough to put 20min of their time to help me with out any cost. I would definitely recommend them....

Feb 06, 2022

This is the best place I have found to get my Audi serviced in the Bay Area. I have now been taking my car there twice with relatively extensive jobs and both times they were doing great job getting it fixed. Wade was keeping me updated on the progress as it took a few days to get all the parts to fix coolant and oil leaks. Customer service starting from the check-in has been friendly and welcoming every time. When I went to pick my car Wade showed me all the broken parts that had been replaced and explained once more what had been done to fix issues. I will definitely be going back for the next service as well.