Matthews Auto Repair

Dec 04, 2024

Matthews Auto is the BEST. Been using them for over 10 years and appreciate them so much. It's nice to know you can trust a auto shop.

Nov 16, 2024

Great service and fair pricing

Nov 07, 2024

I had a 2006 GMC Canyon that needed some brake work a list of some other things calipers few other things besides just rotors and pads ended up getting a bill for $2700 $1800 labor $900 parts only to find out 14 months later they were going to have to do brakes and rotors again, but when we took off the rotors, the pads have been down to bare metal Took it in to get a second opinion the rotors they said look like they had been driven on 100,000 miles not 20,000 miles When I went to go pick up the vehicle, Lance wouldn’t even offer to bring the car up to the door for me. I wouldn’t take any vehicle there again. They were very helpful and letting me speak, but I knew there was nothing they were going to do because we were over by one month on warranty but looking at the job, the second opinion place said there is almost 100% no way that they could have done the full amount of work that they billed me for he said it looks like they replaced one side, but it was not done on the other side because of the difficulty maybe that the first one entailed , I’m making a report to the Better Business Bureau I tried to offer many times asking them to give me discount or anything and they wouldn’t do anything but replace one side of rotors and pads for 575 they said as a good will they would just charge labor to do the rotors and pads on one side that was done a year ago. The owner hardly ever comes in they said , and I hardly got a call back. The only reason I gave them one star is because at least they did listen to me,and I can be a nag , but that’s about as far as it goes. I’m sorry that I cannot give this company a good rating , I felt like when he told me my car was in the lot down the sidewalk that I was walking into a junkyard. It was one of the most worst experiences I’ve had to deal with , It’s just there are so many other companies out there that I would much rather take my vehicle too, and for those that want to give good reviews that’s great. I’m just not one of those people I felt like as much work as we had given to them with other people as well. They could’ve tried to worked with us, but those people are going elsewhere as well. I know they’ll say that there’s other conditions that could’ve caused this, that’s the second opinion place said the two rotors don’t even look the same. It just looks like they replaced one and said forget it. I’m not messing with the next one, but he said it’s. A possibility they just replaced the pads on the other and that’s what caused it to go out so fast this is my opinion, but I just really feel they could’ve tried to work with us and next time what I would say is ask her your old parts and that way you’ll know the work was done

Sep 06, 2024

Excellent work and truly great customer service. They were able to troubleshoot the issue and fix it. They were able to keep me away from the dealer’s service department. I’m truly grateful for this!

Apr 06, 2024

Best service in Indianapolis. Brad really cares and it shows

Apr 06, 2024

The Only place I'll take my car

Mar 07, 2024

I needed all new rear brake lines in a pinch. Lance went above and beyond to get me rolling again. Friendly place that i would recommend to anyone

Feb 07, 2024

Best and most trustful repair shop around. They will take great care of your vehicle and not oversell anything! They are busy for a reason!!

Jan 07, 2024

Said they were too backed up to do an oil change when I went there 4 weeks ago.

Dec 07, 2023

Been going to Matthew’s for 5+ years. Always thorough repairs at a fair price. Service is quick. Top notch customer service. I’ve had no reason to look for another shop. Very happy with every service I’ve gone in for.

Dec 07, 2023

Best mechanics in town! A class act family business. Katie and Lance are straight-up, honest, class acts. The only people I have trusted with my cars for over 25 years.

Dec 07, 2023

Called for a quote on a loose ground I couldn't find that was keeping my crusty old truck from running, got a call back and Ed was able to tell me where to look over the phone and now I'm driving it home. Haven't even actually been in for any service and I can tell they're insanely knowledgeable and honest. I will come here for all of my future needs

Dec 07, 2023

Have been bringing cars to them for years. Always been well taken care of and I recommend them to all if my friends!

Dec 07, 2023

I will never take my vehicle here again. The communication was poor . The service was horrendous. Vehicle speedometer worked prior to going in for service. when I drive it home, It doesn’t work. I called them and told them they said they had nothing to do with it and wanted to charge me to fix it. Are you kidding me? Please think twice before you take your vehicle here!

Dec 07, 2023

There are so many good reviews I can only believe I must be an outlier in my experiences here... Spent nearly a grand replacing oil filter housing on vehicle. Returned a second time because issue was not solved. Later got a call asking me to pick up my vehicle saying they could not identify a problem and therefore could not fix it. Scheduled appt with dealer who told me there was actually a second oil leak and they were surprised it was not detected by Matthews. They then replaced oil pump to fix issue and stop leak. They may be a great shop but I think it only fair to consumers to share my experience. Not angry but I think more could have been done to 'make it right'.

Dec 07, 2023

This review is long overdue. Its difficult to find a trustworthy auto shop, but the team at Matthews has earned my trust 10x over. I've taken multiple vehicles here over the span of many years. Even after moving farther away, I still make the 30+ minute drive to Matthews for auto service. Doesn't matter if the vehicle is foreign or domestic, I trust the team at Matthews to properly diagnose the issue and perform the necessary repairs in a timely fashion at a reasonable price. I'd give these guys 10 stars if I could! Trust the team at Matthews and you won't be disappointed!

Dec 07, 2023

We absolutely love this place! Honest, dependable, and thorough. High regard for integrity and honesty.... not found in many mechanics places these days. If you want it done right, at an honest price, skip the others and go here!

Dec 07, 2022

Always have had great service, honest and timely. Would definitely recommend!!

Dec 07, 2022

Fixed my car faster and cheaper than expected. How can you go wrong with that!?

Dec 07, 2022

Good people to deal with

Dec 07, 2022

Great people with excellent customer service. Would highly recommend Matthews Auto Repair.

Dec 07, 2022

I you need a local, honest mechanic. Then go see Brad, Dan, Lance & Katie at Matthews Auto Repair at 106th and College in Carmel. Family-owned Auto Repair Shop since the early 80's. I worked with Brad in High School and College. They will not try to sell you things that you don't need. They are old school and honest. They will get you the best price and deal to fix your car. Heads up that they are always extremely busy, and you need to call ahead to make an appointment.

Dec 07, 2022

Made a mistake earlier putting in Stars correcting it now they give five star food service and real helpful people

Dec 07, 2022

On hellava nice guy!

Dec 07, 2022

They do good work and have fair prices. Only trouble is because they're so good, the line can be long to get in. Not a bad problem for a mechanic, imo.

Dec 07, 2022

Great service. Fair price. Will be back.

Dec 07, 2022

Great team, did a good job

Dec 07, 2022

Very detailed explanation of automobile problem

Dec 07, 2022

Very polite and good service

Dec 07, 2021

Always honest and fair. They went the extra mile. Thank you guys!

Dec 07, 2021

Contacted the repair shop twice for a proposal on a new or rebuilt transmission. Spoke with Lance and then Brad. They never called back or provided a quote.