McKinney Auto Service & Transmission

Nov 23, 2024

They Tried to charge me $900 for a transmission fluid and filter change 😂 I could just change it myself at that point…

Apr 06, 2024

Didn't find anything out about my transmission problem. Was told to take to dealership but the good thing was not charged a fee at all.

Dec 07, 2023

Probs to the staff here for being honest, friendly, and efficient with me. When I put in this review they were at 3.8 stars and I’m kinda shocked how low they are. I don’t feel like they are ripping me off and they take the time to inspect my car. I just wanted to say thanks to all the staff and I do appreciate your work.

Dec 07, 2023

Wouldn't recommend. Poor communication and wouldnt get back with you unless you followed up with them. Took nearly 7 weeks to do minimal work. And when I left they said the car was safe to drive (two months removed from major auto accident). Turns out the car problems I originally brought it in for are still happening and took a second mechanic 5 minutes to identify and 1 day to fix. Trusted them to keep me safe on the road and fix the car. They didn't do either.

Dec 07, 2023

I took my car to McKinney Transmission off of Lafayette Rd. They quoted me $531 to replace my PCV system & to install an oil gauge. I took it to Dearry Repair & they charged me $236 to repair both parts. Do not take your vehicle they are SCAMMERS!!!!

Dec 07, 2023

Terrible service

Dec 07, 2023

Very helpful and knowledgeable. 5/5 stars!

Dec 07, 2023

👎

Dec 07, 2023

Straight crooks they stole A jacket out my vehicle they don’t fix anything, and I believe some of them are on drugs. Do not trust the shop you’ll regret it.

Dec 07, 2023

Watch out they will rip you off . I had car towed and they said $80 . Charged us $100 . After getting a diagnosis of what was wrong we decided price was too much , and they charged us $100 more for giving us the estimate of what the problem was. Never said we would be charged . Plus it took 3 days for them to tell us the problem.

Dec 07, 2022

Have used this place for years. Never had any issues, and they are always the greatest service. They solved my problems quickly and made my car feel brand new.

Dec 07, 2022

I took my car in on July 9th and by July 20th nothing had been done except the initial diagnostic test 🤔 everytime I called to check they always said they would call me back never did then I made 2 trips up there and on the second trip the manager Shawna acted like she was annoyed then she lied and said my car would be ready the next morning only to talk to the mechanic to find out it was not ready because he hadn't got to it I went and took my car back the next morning and they tried to act like they were shocked that I was taking my car never again

Dec 07, 2022

I've never been there in my life!!

Dec 07, 2022

My car was there from May 9th to May 31st.The woman was very rude when I called to check on my vehicle or inquire when they were gonna start.I got my car back on June 1st and been having problem every since.I swore I wouldn't take it back there so I been just dealing with the shaking and idling high.I finally took it to Bill Estes chevy and now I need a timing chain.They were last to work on my car and had to remove it to get to oil pump.This makes no sense and I am so upset about this mess.Yes,I have a warrenty but if they dnt have mechanics who are properly trained they shouldn't be working on ppl cars at all.

Dec 07, 2022

Never got back with me

Dec 07, 2022

OIL CHANGE COUPONS NOT HONORED BY McKinney Services 4451 Lafayette Blvd. McKinney's aka NAPA AUTOCARE is rejecting customers who pay for oil changes with courtesy coupons from RIGHTWAY. My husband normally takes my car to get it serviced at McKinney but he was not able to do it so I went to have the scheduled oil change. I gave the lady my car keys and the coupon, only to be told 5mins later that I needed an additional coupon. So I called husband to bring another coupon and he tells me he provided only one coupon before. I then explained to her my husband is on his way with the coupon. She so rudely said she will not service the car without it. Surprised as to why this lady could be so mean and unreasonable to not service the car until to coupon arrives. I told her it was a simple mistake and most females(such as myself) know little about cars and it would go a long way if they provided this information in their policy or at least have it posted in the lobby. She took this suggestion as an insult, then blamed it on RightWay, stating,"You should call them about it!" And worse, she then told me she don't feel comfortable servicing the vehicle and gave my keys back...Unreal!! I called RightWay after this rude gesture trying to sort this out. I was told by RIGHT WAY, that they don't have to service my vehicle. What!!!😳 I was totally disturbed by this whole experience..why provide a courtesy that can't be provided🤔. Please note, McKinneys is known for providing substandard service to customers who provide these coupons as payment of services. I will be contacting the BBB to file complaints on both companies for not providing a service through mutual agreement. This is common practice trust me...but I can always report unsatisfactory.🙂 P.S. Please beware of the passive aggressive lady shown in the pic below. She likes to flaunt her $10hr authority and mistreat customers.

Dec 07, 2022

They did there best to help us we had lost of trouble with our Warranty company, which unfortunately made this a bad experience hopefully things will be better next time. Hopefully there get some more help it's hard with a small staff of people with lots of work to be done.

Dec 07, 2022

100% recommended. I got my warranty cover along my whole suspension fixed, new transmission and others. It took almost a month to fix everything. Shoutout to Rachel and others as well for hooking me up when something is terribly wrong with my car.

Dec 07, 2022

Called and scheduled an appointment for someone to look at my transmission. Lady on the phone was very nice. Showed up at the scheduled time for my appointment and they were closed. They had my number so I’m not sure why they wouldn’t call me and let me know before I wasted gas driving all the way over here. Disappointed to have my time wasted. They came with a good recommendation.

Dec 07, 2022

Did great work on my vehicle

Dec 07, 2022

I have my car in the shop now. I took it to this shop Monday August 8 because of a transmission problem. Well I guess a lot of people are not getting proper service at this shop. Only thing it seems like that y'all only getting money from doing Diagnostic...

Dec 07, 2022

They were fast and polite when got my oil changed.