Meineke Car Care Center

Nov 26, 2024

I had an absolutely disastrous experience at this Meineke location. I highly recommend that you do not do business with these con artists. I visited this Meineke for a wheel alignment and tie rod replacement. After inspecting my vehicle, they recommended a wide variety of utterly unnecessary maintenance, including a brake fluid flush, power steering fluid flush, coolant flush, fuel injector service, and front and rear strut and shock replacement. In total, this maintenance would have cost over $1,500. To give just one example of how ridiculous these recommendations were, my vehicle service schedule recommends a coolant flush at 150,000 miles. My vehicle has 82,000 miles. They recommended a coolant flush every 40,000 miles. What particularly disturbs me about this is that someone who knows less about cars than I do probably would have been defrauded out of $1,500. I can only assume that this is a standard business practice for them. I strongly considered taking my business elsewhere simply on principle, but Meineke had already had my car for several hours. Instead of starting all over with another mechanic and wasting even more time, I chose to just have the alignment and tie rod replacement done. This was a serious mistake on my part. I dropped the car off on Thursday morning. On Thursday afternoon, they called to inform me that the service may take until early the next morning. The vehicle was not ready until about 4 PM the next day. It took well over 24 hours for service that I was told would take 3 hours. After I paid for the service, I realized that I had forgotten to use a coupon for $50 off a $500 service. I turned around and came back. The Meineke representative refused to honor the coupon. Evidently, it was too burdensome a request to knock $50 off a $1,000 bill. Immediately after I got the car back, I I noticed that the steering was binding up as I turned the wheel. I would try to turn the wheel, hear a clunk, and would have to apply much more force to keep turning the wheel. I returned to Meineke, where they found that there was now play in the steering that required a part to be replaced. They tried to convince me that they were giving me a great deal because they would charge me $300 rather than $1,000 to fix a part that they broke while working on the car. What a bargain!  So after damaging my vehicle, causing the steering to be worse than it was before they had worked on the car, they expected me to pay more to fix their mistake. They already tried to rip me off once by recommending over $1,500 worth of unnecessary maintenance. I will not be giving them a second chance.

Nov 13, 2024

Great experience very professional

Nov 13, 2024

This location does honor the Veterans Day oil change deal shown online.

Nov 06, 2024

Totally would recommend Meineke in Dallas for all services. Chet the Manager was awesome, always wonderful Customer Service. Everything was explained in detail, and service was great, and the work was completed in a timely manner. Even took me home and brought me back when my car was done. Thank you so much, will be going back for all my SUV's needs as they have now worked on both of my vehicles, and no issues here. Thanks again for a great experience, I truly appreciate it.

Oct 27, 2024

Chet is amazing! (Manager) Quickly assisted me. Clear snd Vocal on all things pertaining to my vehicles maintenance, explained things to where I understood completely; Showed very much attention to the customer and frequently updated me as my car was serviced. I am not from Texas and dont know anyone that can fix cars, But boy am I glad I came to this location! I now have a comfortable place to check my car out without being overcharged just because I don’t know about cars. I felt very good about this entire visit and if you are looking for proper TLC for your vehicle COME TO CHET! Thanks Chet!!!!! much appreciation to you!!! it’s hard for me to ever get extraordinary service like this!!

Oct 27, 2024

Easy team to work with. They replaced my aftermarket Hawk rotors, brake pads and sensor w/o issues. Most places only replace if parts are bought at same shop. Also provided a free inspection report. Ill be back again

Oct 27, 2024

Good service by knowledgeable staff. Very helpful, answered all my questions and showed me pictures of other repairs needed.

Oct 27, 2024

Great service, just pricey but everything these days is overpriced. Oil change $140 OMG

Oct 27, 2024

Nate was great

Oct 27, 2024

Team was great to work with and got me taken care of quickly. Explained everything clearly and went the extra mile to get me up and going.

Sep 27, 2024

8/29 Brought in for AC condenser replacement. Transmission fluid line was not properly connected by technician to new condenser; transmission fluid was spilled out (not noticed by technician, noticed by me) onto concrete and all over the engine compartment, while engine was running. Transmission not shifting properly and hard rough engine idling ensued. Brought vehicle back to Meineke to address bit to no avail. Engine will not start or idle now. 8/30 towed vehicle to a dealership for extensive evaluation and repair and will figure out course of action with/against Meineke or their insurer soon.

Sep 27, 2024

Awesome and very honest service. Very affordable.

Sep 27, 2024

Good service and great work

Sep 27, 2024

Great experience. Good value on synthetic oil change. Store manager Chet polite and very helpful.

Sep 27, 2024

I have started using this shop for all my vehicles repairs. The technicians are knowledgeable and honest management is a hard combination to find these days. I recommend using this shop

Sep 27, 2024

I was happy to find the dealership open on the Saturday of Labor Day weekend. The manager was friendly when I walked in, but for a simple oil change, and with what I could see was very little activity it took almost an hour and a half. I had to keep checking on the vehicle. After the first 15 minutes or so of no activity, the manager told me then that the guys were just finishing up their lunch. I don’t think I’ll be going back.

Sep 27, 2024

It is was good experience. Chet the manager was very nice.

Sep 27, 2024

Meineke isn’t just a ‘Car Care Center’ they are a customer care center. Always excellent and speedy service….my new go-to for all of my car care needs.

Sep 27, 2024

The MOST Reliable and Trustworthy car care company hands down I wouldn't feel confident about my car if it wasn't for them. 💖

Aug 27, 2024

Good customer service!

Aug 27, 2024

I had a great experience. Everything was explained to me in complete detail. Everyone was friendly and very patient. I like the photos they send to my phone regarding issues and recommendations. And the price point was very affordable. Definitely going back to have my car serviced. They did not try to upsell or pressure me into buying anything. The manager was very informative and detailed.

Jul 27, 2024

Great service and manger was great

Jul 27, 2024

Great service, friendly staff.

Jul 27, 2024

I have not been back to this location for years and wanted to post why...Pete embrassed me in front of other people and over charged for parts that did not fix the problem...it turned out to be a loose bolt on shocks they replaced. I tried to reach out to the manager but no return call.

Jul 27, 2024

I like the management very helpful and welcoming would like everyone to try this company they are the best in every kind of car repair and punctuality

Jul 27, 2024

The team here went above and beyond exceeding my expectations, fixing both of my vehicles. Manager Chet was very flexible and working with me on my budget. I will definitely continue to do business here.

Jul 27, 2024

Turn around service was good, and my car drives better. I would recommend to anyone.

Jun 27, 2024

I dropped off my car at Meineke for some routine work and everyone was friendly, professional, and helpful. When I was told the car was ready to be picked up I didn't have a ride some an employee offered me a ride back to Meineke.

Jun 27, 2024

I loved it. The mechanic just exceeded my expectations. They are very professional in dealing with customers. I'm so proud of the work he did. I will definitely take my car there next time.