Meineke Car Care Center

Dec 04, 2024

Take 4697905623 out of your records bruh I've asked like 20 times now I'm not enterprise rental account I'm a former employee and have requested multiple times from multiple locations (the ones I worked for) to Remove me from their records

Dec 01, 2024

Sasha, Chris and Jose provided exceptional service. I had multiple maintenance services provided and they kept me in the loop as to the progress made. They gave me a heads up on additional maintenance that needs to be done soon. I will continue to bring my vehicles to this location for maintenance and state inspections. Thank you so much for your attention to detail and the high quality service you provided me. I truly appreciate you.

Nov 21, 2024

I was here November,19th ,2024 around 4:45 pm &” Manager Chris was VERY unhelpful ! He was disrespectful and lacked customer service skills .Chris did not make an effort to do his job correctly. He seemed very unmotivated to help with my trucks oil change .I will never come back too this location ever again .Chris please learn better management/people skills, you were extremely unprofessional!

Nov 14, 2024

Great experience! The team who take care of me were extremely helpful and professional. Top tier service!

Nov 14, 2024

They are pretty thorough at this location. I've been there a few times now and haven't had any problems with my service. I highly recommend for your car care needs.

Nov 07, 2024

Being My first time visiting this location ( 507 West Mockingbird Dallas) for an oil change. I was pleasantly greeted and taken care of quickly. I referred My daughter and she loved her experience as well. We both will be returning. 😁

Nov 07, 2024

I stopped by this center to get my brakes looked at because of squeaking. Joe was super nice. He changed out the front brake pads and replaced the brake fluid. Price was reasonable and Joe checked with me before doing any of the work with an exact price.

Nov 05, 2024

At first Chris seemed eager to help me with my repairs but once I decided not to use my warranty and have him make the repairs, his whole attitude changed and he became unprofessional and his comments definitely uncalled for. Take your car anywhere but here.

Nov 05, 2024

Good customer service Thoroughly checked my car and found issues. I didn’t know I had. I was very pleased

Nov 05, 2024

Great

Nov 05, 2024

Great customer service fast service with a friendly smile

Nov 05, 2024

Great service! I went in for oil change and filter and they diagnose my car without me asking. I was grateful they have great customer service.

Nov 05, 2024

I really appreciate the work that was done to my car and my girlfriend's cat as well. Never judge a book by its cover; My girls 2015 Lexus IS had several warning lights on and different mechanics had looked at her car over the years and said it was sensors turning the lights on. They turned the lights off but only for a week or so lapsed before they turned back on. Meineke has a wonderful Hispanic female that worked on my car and my girls car. She carefully inspected all areas of my girls car and informed me of the repairs, and I was impressed that just small repairs she did.... Turned off all the warning lights! Its going on two months now and all my girls warning lights have not Turned Back on at ALL! Meineke has my business and they did not try to upsell me other service work that was not necessary that other shops have tried to do in the past. THANK YOU Meineke for the great work on my cars; I will be back!

Nov 05, 2024

I was here this morning & was initially told by a very nice lady that there is a wait but they can definitely get me taken care of for an oil change and to just wait for her boss. After waiting for some time, he came but when he found out I wanted to use a voucher he turned me away saying I’d need to make an appointment to use the voucher. Which I doubled checked and it did say that so that definitely was my mistake. I apologized and asked if there is anything that can be done saying that I would be willing to wait. I specifically had my mom come over this morning to watch my baby so I can finally run some overdue errands. And I honestly get rules being rules but sometimes it’s all about how you deliver a message and to at least make a customer feel like you tried even if you don’t. It’s just simple customer service etiquette really. Instead whole demeanor was like he is actually annoyed by me using a voucher. Knowing they would’ve had me taken care of if it wasn’t for that, it was really disheartening how he now didn’t even want to try to make anything work same day. I asked if I can make an appointment same day & was basically told they already have all these appointments - pointing at a calendar with just 3 appointments & only one person in the waiting room at the time. Didn’t even try to offer me a later time that day - nothing & was basically like I can do Monday through Friday making it clear that I would not be helped today because I would be using their voucher. I work Monday through Friday but at that point it felt like I’m literally asking for free service or begging and not actually a customer that’s simply using discounted service via voucher so I scheduled an appointment for next Saturday and left. As I drove away I felt so uncomfortable with my experience that I decided I rather not have them touch my car since I honestly didn’t even trust they’d do a good job just because I’m using a voucher. I’d recommend not offering anymore vouchers if this is how you feel about them. I will definitely not be using my voucher at this point as I rather let it go to waste then come back here. So I guess you can consider this a cancellation of my appointment next week. Vouchers are great to reach new customers which I thought this business was doing since I wouldn’t ve been here otherwise but even the best deal is worthless if you don’t treat your customers well.

Nov 05, 2024

Overall, my experience with Meineke during this auto repair was nothing short of outstanding. I wholeheartedly recommend them to anyone in need of reliable and skilled auto repair services. Their professionalism, expertise, and dedication to customer satisfaction make them a true asset to the industry. If you're looking for a repair shop who will treat your vehicle with the utmost care and deliver exceptional results, look no further than to Jason and the Meineke team. They have earned my loyalty as a customer, and I will undoubtedly return for any future auto repair needs. Repair Done: Catalytic Converter Replacement after Theft on a 2015 Toyota Tundra 11/01/2024 - Update I wanted to share an additional update on my experience. It turns out the honeycomb inside my catalytic converter was damaged, causing oil leakage and a rattling/vibrating sound. Initially, I thought it might just be a loose screw in the engine area since I had recently replaced the headlight bulbs on my Tundra, which involved removing the full grille and some panels. Thinking it could be user error, I took my truck back to Meineke, but unfortunately, the issue was more serious than expected. To add to my frustration, I discovered I was just two months past the 12-month/12,000-mile warranty. It’s natural to feel disappointed and want to assign blame, but I understand that this type of damage can happen, often due to impacts on the undercarriage. Here is where Meineke stepped up and went above and beyond: 1. Gave me a discount on the repair. 2. Finished the repair in one day so that I didn't have to go and get a rental (would have been out of pocket since this was not an insurance claim). 3. When I dropped by truck off that morning, I planned to Uber back home. Meineke gave me a ride back to my home to save money on the Uber ride. Once again, exceptional service that went above and beyond! Big shout out to Chris, the manager, for his excellent communication and for turning an unfortunate situation into a positive experience. I’m a customer for life!

Nov 05, 2024

They were very quick. The female mechanic was very sweet, friendly, and kind. She should be the one dealing with customers! They said they don't have stickers for the next oil change. Showing miles so I'm not sure when I should have it done again but I'll figure it out.

Nov 05, 2024

This place is the best i recommend everyone go there.. They really care about your safety and the vehicle 🚗 u are driving.

Oct 05, 2024

By far the worst experience I have ever had at an oil change place. Have contacted corporate. Waited over two hours and was only person there, they gave me no paperwork, didn’t give me an oil sticker, didn’t reset my gauge. Couldn’t tell me what filet or oil the out in my car. You couldn’t pay me $1000 to go there ever again.

Oct 05, 2024

Great Customer service. Poppa Bear of the crew made me feel comfortable with the service I received. Baby girl of the crew done an outstanding job. Definitely coming back again and again.

Oct 05, 2024

Great service, great work

Oct 05, 2024

I used to go to this place, not anymore. It's a big finesse now. Upcharge on everything . The customer service isn't the same. This shop has gone down and reveiws are going down for a reason. Smh, whoever Chris needs to listen more than talk, I'm sure I know my own car better than he does. Won't be back, and you can delete my information out of the meineke system, please.

Oct 05, 2024

They just fired the manager saying they "were going in a different direction" when in reality he was fired for taking a day off, which he asked for two weeks in advance for a court date. That is ample time to find cover which as Damon was manager the Regional Manager, Robert, was responsible for finding cover or covering the shift himself. This is gross negligence on Robert's part. Clearly he was not properly trained if he can't simply cover a store for a day, making it the company's fault for not properly training their District and Regional Managers. Do better. People have kids, families, and bills. One day off for court is not bad. Robert should have been able to cover the shop instead of expecting Damon to miss court.

Oct 05, 2024

Worst service I've ever had! Never take your car here! Mechanics are rude and unprofessional!

Sep 05, 2024

0 stars- I took my veh in to be diagnosed and repaired. I picked my veh up before exiting the parking lot my veh did the exact same thing that I brought it in for. I immediately informed the mechanic on duty Jacob. He drove the veh and stated he would need to put it on the computer to erase the codes. Jacob or his coworker couldn’t explain to me what the problem was or why the vehicle was experiencing the same problem. I requested the information for the supervisor or corporate per Jacob he didn’t have the information and he’s not allowed to give it out supervisors information. He suggested that I call the Haltom store to get the information. I’m very dissatisfied with the service provided.

Sep 05, 2024

Great work. They made it fast and easy. Damon assisted me very well. I’d go back.

Sep 05, 2024

Honored their prior work fast and efficiently replaced failed part under warranty. The site manager is awesome. Thank you guys

Sep 05, 2024

I had a great experience with meineke car care on yesterday they didn't only treat me as a customer but they treated me as a person they were friendly and professional and I will be going back for service

Sep 05, 2024

They work on commission, they’ll diagnose your car with whatever will make them money and then upcharge it. Go to local shop.

Sep 05, 2024

Very pleased with the service provided. The gentleman are very welcoming and good communication. Will definitely be back for the rest of my oil changes and car work.