Mercedes-Benz of San Jose Service Center

Oct 23, 2024

I posted three years ago regarding extended warranty refund. Unfortunately, I’m still riding this review. I haven’t received any thing regarding warranty refund. Couple of times I heard finance department submitted the request of warranty refund. I really need my money back. I hope they do some special action towards this issue.

Sep 23, 2024

Bill has been taking care of my Sprinter maintenance and service since 2012. Always a Pro, Courteous and thinks out of the box, I have a service advisor that I can count on, realiably like sunrise and sunset.

Sep 23, 2024

I just serviced my car at Mercedes San Jose location. Service advisor Jose P is great! Everything went well. Car wash not so good. Overall recommend San Jose Mercedes way better than Stevens creek Mercedes!!! No comparison!

Sep 23, 2024

This dealership's service department proved to be exceptionally terrific. I needed new brake rotors and Mark Sleiman was the service advisor. He quoted the price for the work, honored the special coupon pricing, and arranged for the shuttle rides. The work was completed as promised along with a car wash. Mark was extremely easy and straightforward to work with. He made me a satisfied customer and glad that we have a Mercedes vehicle. We'll gladly return when the car needs servicing in the future.

Sep 23, 2024

great experience all the way around. Ease of making an appointment, work finished on time as promised and updates along the way.

Aug 23, 2024

I had a nail in my newly purchased GLE 450e tire. The service was willing to squeeze me in. They were really friendly and helpful.

Aug 23, 2024

I recently purchased a new Mercedes-Benz C300 from this dealership and was thoroughly impressed with the entire experience. From the moment I walked onto the lot, I was greeted with a warm welcome and prompt attention from the sales team. They took the time to understand my needs and preferences, and helped me find the perfect vehicle that fit my lifestyle. The entire process was seamless and stress-free, and the team went above and beyond to ensure I was satisfied with my purchase. The vehicle itself is top-notch, with impressive features and exceptional quality. I'm thoroughly enjoying my new ride and would highly recommend this dealership to anyone in the market for a new vehicle. Mercedes is EPIC!

Aug 23, 2024

This was my first experience with this location of Mercedes. I have had my Mercedes 10 years and have had many dealer /shop experiences. This service center exceeded my expectations on every level. The intake was efficient. Uber arrived 3 minutes later to take me home. I heard from the service tech 3 times in the first day. I was consistently statused and picked my car up at the agreed time. Well done!

Aug 23, 2024

Timely and responsive.

Aug 23, 2024

always good service, & never any unnecessary work done-very dependable mechanics. Easy access to the service dept, and as a bonus-car gets the full beauty treatment with a good washing.

Aug 23, 2024

Horrible horrible. They do not fix things but break your car

Aug 23, 2024

If you have a Sprinter, you will be taken good care of by Bill in this dealership.

Aug 23, 2024

Issue with service department at Mercedes Benz of San Jose located at 3000 E Capitol Expressway, San Jose CA 95148. Service experience with service advisor Anthony Lorenzo today was very negative. The sprinter 2500 sat at the service department From 9:30am to 3:00pm without any technician even touching it. The vehicle was brought in for warranty work with a malfunction on the rear sliding step. The service advisor would not return calls after 2.5 hr wait for a status update on the vehicle. Service manager Hannah Welsh said that the appointment is only for the vehicle to be brought in to the service area to “stand in line” and that the vehicle may not be look at until 1.5 to 2 days later depending on work load. From the customer standpoint, this is very frustrating as it defeats the purpose of having an appointment for the service. I need the vehicle for work. I do believe that Mercedes Benz is a great product and should be backed up by excellent after-sale service! Please contact me to see how I can set up a service appoint where I can have the vehicle looked at on that date.

Aug 23, 2024

San Jose Mercedes-Benz Capitol. Have one of the best customer service in the Bay Area.

Aug 23, 2024

Service team is very supportive , Professional , Honest. Even timing there is very quick. I give kudos to Jose , He supported me to much.

Aug 23, 2024

This was my second visit and although they were quite busy, the Service Advisor, Chris Hitchcock was welcoming, friendly and explained the entire process and potential wait time. I always appreciate the heads up. The complimentary car wash made my day! Keep up the good work!

Aug 23, 2024

Very nice service center, quick service and ontime

Aug 23, 2024

What an incredible experience I had with Mercedes Benz of San Jose Service Center. Am so glad I found Jose Plasencia-Arellano, very satisfied with all the work he has done to my car. I highly recommend this shop for all your Mercedes Benz/AMG needs!

Jul 23, 2024

I experienced excellent customer service throughout the repair process. The repairs were explained to me in great detail, and I was offered a variety of repair and payment options. From start to finish, I received regular updates, and any additional findings were promptly reported. The job was exceptionally well done. I brought my car in with damaged rims, and the photos clearly show the amazing restoration. The rims now look pristine and brand new.

Jul 23, 2024

I went to this dealership by tow truck to get my tire replaced. My tire was covered under warranty but yet I was told to pay for a charge of $602 without being told what the charges was. I was also not given an invoice either. I kept calling every day to speak with a manager and I was given the run around and being told the manager is unavailable or will call back. I have called throughout the day for 3 weeks. I would not recommend this dealership to get your car fixed or serviced. I have bought many Mercedes from here but will never buy or get my car serviced here again

Jul 23, 2024

Love the service I receive at Mercedes of San Jose. Jose is the best

Jul 23, 2024

My annual service is always fast and easy. They not only serviced the car and even washed it when it was done but the person in the parts dept also replaced my fob battery for free. I even noticed they replaced the windshield wiper blades. Anthony the service agent was very accommodating and made sure i got my car back on time.

Jul 23, 2024

My order was to replace the tires with new ones. The replaced tires are of different make. I will never have tires replaced at your place.

Jul 23, 2024

On time excellent customer service, courtesy and on time.

Jul 23, 2024

Came to service for a software issue. Software got updated, but did not know what was fixed. After software update, driving is smoother and consuming less battery energy. Hope service could explain what got changed because I did feel differences during driving. Response to pedal is slower. And slow down faster after you release the pedal

Jul 23, 2024

Excellent experience. Used car purchase, 2021 Honda Ridgeline pickup truck. Actual sale was pretty effortless. Aftersale repair of a small windshield problem and I did not notice before purchase was taken care of without cost or delay. I would definitely use these guys again if I become part of the Mercedes buying public.

Jul 23, 2024

Excellent service! Resolved my glc63 problems promptly. Excellent job! Thank you! Christopher.

Jul 23, 2024

Had my services done here. Jose is the most responsive and also honest mercedes service rep I have come across….it says a lot since I have been driving mercedes for 30+ years

Jul 23, 2024

I have been going to Mercedes-Benz of San Jose for many years. Jose always provides the best service for passenger cars. Bill always help me with my adventure Sprinter, plus he is very knowledgeable! Thank you 🙏

Jul 23, 2024

Jose is super nice, friendly, and practical

Jul 23, 2024

Service advisor Anthony was pleasant and straightforward. The work was completed on the promised schedule. All very professional.

Jul 23, 2024

Superb Customer Service, Jose processed my car - took car of SBC unit - Had my car back next day. Polite courteous and strong follow through. Never experience such dedication. great job guys:)

Jul 23, 2024

went for the annual service/maintenance of my car. the engineer was extremely professional. i also requested a loaner which was really helpful. they were able to service my car the same day but gave me an option to pick it up the following day so that gave me more flexibility. overall great experience!