Mercedes-Benz of South Orlando Service Department
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Review highlights
"While waiting I enjoyed my coffee as I watched a video from the Service area."
"The service team did a great job on my B service and Recall work."
"Excellent service quality and very knowledgable ,well trained staff."
Overview
Categories
Auto repair shop, Oil change service
Directions
4301 Millenia Blvd
Orlando, FL, 32839
Phone number
Call: (407) 367-2700Website
View websiteAppointments
Book appointmentHours
Sunday
11:00 AM - 5:00 PM
Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
Open 24 hours
Saturday
8:00 AM - 5:00 PM
Description
With the rising concern of COVID-19, our dealership is taking precautions to protect both our customers and employees. We are cleaning our common areas every night and day with medical-grade sanitizer and antibacterial wipes. Our loaner vehicles will receive a special disinfecting treatment to eliminate surface bacteria effectively and safely with our 100% safe, non-toxic, and all-natural spray. Ask your advisor about treatment for your vehicle. In addition, we also can visit you for test drives or pick up vehicles for service. We’ll even deliver your purchase to your door. Our hours will remain the same, as we believe offering reliable automotive services important during this time. If you have questions, our team will be happy to assist.
Reviews
Dec 05, 2024
Llegó la grúa súper rápido y lo arreglaron aún más rápido. Estuvieron en contacto conmigo todo el tiempo. La grúa trabaja en días festivos, era thanksgiving
Nov 29, 2024
They said 1000$ for only oil change , I don't understand is it Mercedes in general so bad or this dealer goes crazy. Very disappointed with Mercedes.
Sep 06, 2024
Uses deceptive business practices and misrepresentation of used vehicles. They prey on the disabled and elderly by selling vehicles without properly disclosing damages or conditions of the vehicles. 0/10. Bear in mind, this was my second vehicle from them. If you value your hard earned money, stay far away from these shady business practices.
Aug 06, 2024
We have very poor customer service from the maintenance department. I don't understand why they have people who don't like talking to customers. I think they should improve that.
Jul 06, 2024
Had my car for 19 days, Bad communication. Im having to call everytime for an update ON MY CAR!. They dont tell me nothing. Just to program and EMU and replace a battery. 19 days?! UPDATE: ITS JUNE 27 STILL NO CAR. DONT TSKE YOUR VEHICLE HERE TO GET SERVICED TRUST!!!
Jun 06, 2024
They treat you like VIP. Always first rate service through and through. Viktor and his team of professionals go above and beyond expectations in service. Appreciate all the great work.
Jun 06, 2024
Took three weeks, multiple trips and a full reinstallation to have the “VIP Package” window tints properly installed. Service department is impossible to reach and rarely respond to texts or VMs. They eventually got it right after Customer Service got involved. Very disappointed, especially considering how OUTSTANDING the dealership’s Sales Team is.
Jun 06, 2024
Very bad attention 🤮, I scheduled an appointment a week in advance and it turns out that after I receive the car, tell me that the repair would take 3 hours, they call me and tell me that a piece was missing that if I could leave the car until the other day in the diler to fix it early in the morning around 10 am I would be ready, I arrive the next day at the diler at 11:30 am and the car had not started to do it, I waited 2 hours and they gave me the dirty car and they had changed my customized parts, in conclusion pessimistic attention, very bad lack of communication 🤮👎🤬 Muy mala atencion 🤮, programe una cita con una semana de anticipación y resulta que despues de resivirme el carro , decirme que el arreglo demoraria 3 horas , me llaman y me dicen que faltaba una pieza que si podia dejar el carro hasta el otro dia en el diler para arreglarlo temprano en la mañana sobre las 10 am estaria listo , llego al otro dia al diler a las 11:30 am y el carro no lo habian empezado hacer , espere 2horas y me entregan el carro sucio y me le habian cambiado mis piezas customizadas , en conclusión pesima atencion , muy mala falta de comunicación 🤮👎🤬
Apr 06, 2024
$260 hourly labor charge, $41.59 to "dispose of washer fluid" in leaky tank.
Mar 06, 2024
$600 for an oil change? FOR REAL? Then I had to walk outside against traffic to get my car? Wow.
Mar 06, 2024
The service is great, specially the service and parts department Kimberly. She is the best
Feb 06, 2024
Great service
Jan 06, 2024
MBSO's service and staff are very kind and easy to communicate with! Raul is a great service advisor who clearly goes over the services I have done or need for my vehicles.
Dec 06, 2023
10k later and the car still can't hold a charge. How about if you don't fix it, you don't charge top dollar for service?
Dec 06, 2023
Always a great experience. I typically shy away from dealerships but Eugene and this location always provides excellent service!
Dec 06, 2023
Excellent customer service!! Just bought a new GLA!
Dec 06, 2023
Great service
Dec 06, 2023
I took my car in for its service B appointment. My service advisor was Eugene V. When he informed me that the car needed more than service B. I was unwilling to wait for an extended period of time and I did not want to have to return for the additional service needed. Eugene offered me a ride home and had my car deliver to me after all the work was completed. I really appreciated this because I was not up to sitting and waiting on my car. I love the service given at Mercedes Benz Millenia, Orlando. Keep up the great service.
Dec 06, 2023
My go to place to service our Mercedes. Chris and Rick the service managers are the best. Always help and so accommodating.
Dec 06, 2023
Went for routine oil-change service, but these guys insisted we buy $2000 per year package. When did MB started this kind of subscription-service like Netflix?
Dec 06, 2023
Great communication!
Dec 06, 2023
I guy who sold me the black touch up paint for my black car looks different I want answers he sold the wrong black paint I believe he give him the wrong
Dec 06, 2023
I was very disappointed with MB Not paying for a rental van! We purchased a new MB 2500 CARGO HIGH TOP VAN FOR BUSINESS PURPOSES, and at 3500 miles, it had a sensor switch that wasn't sealed properly at the time its was built. I feel we deserved better customer service at an MB dealership! We should have chosen the FORD 250 HIGH TOP VAN V6 and better performance and fuel efficiency. The maintenance on a FORD VS. MB is a huge difference. I've owned two NEW FORD 250 HIGH VANS AND PUT A 110K MILES IN TWO YEARS AND NEVER ANY ISSUES. I CHANGED AND SERVICED THEM MYSELF USING NOTHING BUT FULL SYNTHETIC OIL MOBIL 1 AND OTHER MOBIL 1 PRODUCTS! It's going to be interesting to see the type of long-term miles and how this MB 2500 HOLDS UP!
Dec 06, 2023
The Dealership had it's very professional and polite employees and eager to help! The drop off service department was organized in a timely manner!
Dec 06, 2023
The worst Mercedes Benz dealership’ or any dealership I’ve ever dealt with. They basically lied about the condition of a used car I was going to purchase, lied about the process and then sold it out from under me. Very unethical and untrustworthy.
Dec 06, 2023
Viktor Kazakov Mercedes-Benz of South Orlando: Is an excellent advisor always providing outstanding customer services. He is always willing to help solve any situation with our vehicle. I highly recommend Viktor Kazakov. Thank you very much, we appreciate it.
Dec 06, 2023
Walked in to trade my car with a Mercedes thinking that Mercedes-Benz of South Orlando has a good customer service instead there was no one to greet us, the woman at the front desk was so rude and did not offer any help at all. We walked through the lot with no guidance, could not find any new cars. It took forever to get a sales person. No coffee or drinks, and if ask for water they will bring some in a cup instead of a water bottle. It was the worst experience I had at a dealership.
Dec 06, 2022
I bought a Mercedes because I expected a better level of service. It has been the worst decision I have ever made on purchasing a car. I called today October 19 2022 for a routine service and the first available was November 2nd. Really folks do not buy a Mercedes for good customer relations on service.