Mercedes-Benz of Waco Service Center

Dec 06, 2024

Tracey,Ernesto and Jennifer made she my process in getting my new vehicle went very smoothly.

Oct 06, 2024

Appointment was easily made, & all needs were met.

Sep 06, 2024

Autonation of Waco Texas damaged the interior of my front seat when i took my car in for steering column repair.

Sep 06, 2024

ThThis dealership have some people who take care of very well and your vehicle get properly done with every millimeter the problem and fix it mechanic technician the guy name is Marco. 😃🙏Very well experience been working there for 15 years Service George will help you and try to save you money. Also getting a shuttle Carlos is the best who can pick you up and drop you off in a beautiful Mercedes. Thank you, Waco Mercedes-Benz

Sep 06, 2024

That’s a professional services

Sep 06, 2024

Wallace was our service contact and did a great job on handling all the work we needed done to our GLE. Appreciate there great and efficient service. Thank you

Sep 06, 2024

We told him it was over heating and because it didn't come up on the test he didn't do anything about it and we had to take it back. It over heated going home. We are 100 miles from you and we have to bring our jeep to get back home.

Aug 06, 2024

I bought my car from Roberto and the sales mgr was involved from the start everything was fine till I drove my car home and the front end would shake real bad when it switched gears from 2 to 3 for about 3 seconds then would stop . It took quite a few days to get them to agree to work on my car when they decided to work on my car they said it was motor mounts and transmission mounts so they replaced them they said give me the car back and the car is doing the exact same thing except it gets a little worse each time it's drove I'll let them know that it was doing the same thing and I've gotten no response nobody's willing to fix the problem so I've got a car that I just started paying on for the next 4 years and mechanical issues right off the bat that I was told would be fixed and when they misdiagnosed the issue now that I want to now they don't want to follow up with what they said they would do which would be fix it instead they're ignoring me we'll see.

Aug 06, 2024

Job completed!

Aug 06, 2024

My daughter is attending Baylor summer classes and found a way to run over a couple nails that resulted in a tire that could not be repaired. I live in Houston and was dealing with this issue thru a Mercedes service advisor, Wallace, who was truly awesome. Always keeping me informed, offering shuttle service to get my daughter from Baylor to the dealership and just all around pleasant. Lots of confidence in this dealership supporting us during next 4 years of school.

Aug 06, 2024

Pleasant experience! Thorough check revealed the need for more work (luckily under warranty) than just oil change and filters. An extra day in service was required. Loaner car was clean and comfortable to drive but I am still not a fan of electric vehicles. Glad to get back in my ride which is running great.

Aug 06, 2024

Professional, fast and very courteous! Happy customer!

Aug 06, 2024

Was outstanding. We were greeted, our car was handled by experts, scheduled us our next visit, helped us with some features we were unaware of. Everyone we encountered made our time at Mercedes-Benz of Waco a great experience.

Jul 06, 2024

Everything about the routine service visit was perfect. Advisor George was thorough in explaining everything, the service was performed in a very timely manner, and the car was impeccably clean when delivered back to me — two hours earlier than expected.

Jul 06, 2024

Had a oil change service and and discovered my rear brakes were worn down to the metal.

Jul 06, 2024

Notified staff that the ignition switch needed to be replaced. Part was installed. Car would not start, diagnoses was done. Found that the car needed a new starter. I had already spent $1600 just to replace the ignition switch, and they quoted me another $1500 to replace the starter. Just feel like it’s way over priced. I took the car somewhere else to get the starter installed for half the price and my car turned on.

Jul 06, 2024

Outstanding visit with the service personnel was great

Jul 06, 2024

Thank you. Always great service!

Jun 06, 2024

Always take care of us when we visit this location.

Jun 06, 2024

Great experience. My vehicle was fixed quickly

Jun 06, 2024

I am completely satisfied with the service I received from ‘Mercedes Benz service in Waco tx . Wallace is a very good service person . He keeps me informed of what is needing service . The lady in the car loaner department is so nice . I wish I had gotten her name .

Jun 06, 2024

Our recent service updates went really well. Wallace took care of us! He knows and understands Mercedes cars and SUVs.

Jun 06, 2024

When making the appointment for service my daughter was told she couldn’t get a loaner vehicle because you have to be “over 25.” Her 25th birthday was 2 weeks away so she asked if she could schedule the service for after her birthday because she needed a loaner for work. She was told, “no - I said OVER 25.” So she said, “so 26?!” Keep in mind - this is HER car that SHE purchased and the salesman assured her that they give you a loaner vehicle when you come in for service (he had her drivers license and was fully aware of her age). So now I’m taking the car as my primary vehicle in California so she doesn’t have to deal with their nonsense. AND when she went in to drop off the car (at 5:00 pm, after work) the service person said, “why are you dropping off so late?” She explained that she had to drop it off after work and have someone pick her up, get a ride to work the following day, etc because of her age. He said, “the information you were given isn’t true - we give loaners out if your 25 - not 26.” She had a Lexus when she was 21 and Lexus ALWAYS gave her a loaner. So now she’s driving a Lexus and I get to deal with Mercedes in California. PLUS the fact that the washer fluid for the windshield wipers is completely empty (they serviced it 2 weeks ago) and it clearly states on the service paper that the windshield washer fluid was filled.

May 06, 2024

George at Mercedes-Benz of Waco was very courteous and knowledgeable and did an amazing job on my car. I'm a Very happy customer!

May 06, 2024

They told me my brakes has 10 percent left needed new brakes, Rotors, I took it to a brake shop, they said my brakes were like brand new out of a box, don't trust this dealership. They are not honest. This place is trash.