Mercedes-Benz Service

Dec 04, 2024

Very pleasant personnel, comfortable lounge and impeccably clean facilities. First time there, will return.

Nov 30, 2024

Luke displays Outstanding customer service always!!! Luke is an excellent Service Writer. He definitely takes good care of my 2024 car. He's very professional, listens, and kind!! He truly knows his job!!! When my car is completed he makes sure it's cleaned up. Kudos to my Service Writer Luke!! 👍🏼😄

Nov 30, 2024

Took car in for Factory reset. Found out there was a recall also and was told car would be finished in 2 1/2 hrs. But recall took care of everything and Done in 11/2 hrs. Decided to stay and wait on car tho they told me I could have a loaner. Waiting area very nice and spacious with beverages and snacks. Car washed inside and out when done.

Nov 30, 2024

Outstanding‼️

Nov 23, 2024

Best customer service

Nov 23, 2024

Great service and done quickly! The service department is amazing and very respectful!

Nov 23, 2024

Great service and special thank you to Melissa. I made a mistake on the time of my appointment and she worked it out with no problem. She was friendly, positive and really helped me out. Well done!

Nov 23, 2024

I was contacted about a recall for my Mercedes and easily scheduled an appointment. I called the morning of my appointment and mentioned a couple of other concerns with my nav display and asked if I needed to leave my car for a longer period of time? The woman I talked to said it shouldn’t take any longer than the original plan. When I got there the service person told me the update for my nav problem would take maybe 3 extra hours and I’d have to bring it back since I chose to wait on my car. That’s why I called earlier to see if I should just leave it. So now I have to come back another time for that update.

Nov 23, 2024

They are always professional, timely, and accommodating.

Nov 16, 2024

Clean, friendly, and professional. MB Cincy service department does a good with communication, service estimate, completion time, and loaner car.

Nov 16, 2024

Excellent service as always! Thank you

Nov 16, 2024

Great customer service and service on my car Love the refreshments while waiting

Nov 16, 2024

Great place to get your car serviced

Nov 16, 2024

One of the best dealership in the country 10 stars if it available

Nov 16, 2024

Quick and easy. Best offers. Staff was polite and cooperative

Nov 16, 2024

all went well, as always

Nov 09, 2024

Excellent customer service in every way.

Nov 09, 2024

Work is always professionally done. The cost is downright scary. I plan to work toward minimizing the things the dealer is "recommending" next time to keep costs in line.

Nov 07, 2024

Luke, our service person is awesome! He’s super polite, courteous knowledgeable and personable . We always have a great experience every time we bring a car in for service.

Nov 07, 2024

A professional and courteous team. They were efficient in negotiating, finding me a car I wanted, and reaching a fair deal. My wife and I are happy with the car and with the whole process that led to getting it home.

Nov 07, 2024

Awesome service and friendly staff

Nov 07, 2024

I was taken care of immediately by a very nice young man who was knowledgeable and friendly. The problem was solved within an hour and the service department checked my car thoroughly before I left. I will be returning there for all my service needs.

Nov 07, 2024

Luke O'Donnell Thank you Luke for great service. You are the Best!!!

Nov 07, 2024

Luke offered excellent customer service.

Nov 07, 2024

Service advisor and the technical group were outstanding providing support and timely completion of the work.

Nov 07, 2024

This was my first visit to the this location. The facilities were really nice and they had complimentary beverages and light snacks. The communication was lacking. I started out with a service advisor who was just ok, not very welcoming or friendly which is fine. I really loved the videos they sent via text of under my car and under the hood detailing the service which was completed and what was recommended. After authorizing two additional services I felt as if I was left hanging. I had questions about my brakes and the service advisor said he would call the West Chester location. He never followed up with me. I completed my payment with another employee who told me I did not need brakes. Once I got home I am assuming I texted the service advisor I originally worked with to clarify if I did in fact need brakes and his explanation was not concise and his responses were hasty as if I was a bother. This was not a good first impression as a first time customer.

Nov 07, 2024

Was treated well by Anthony Destefano. I was too late to get the specific car that I built, but Anthony found one that checked all the boxes and was immediately available.

Nov 07, 2024

Yearly routine Maintenance was completed. Also I had a couple of warranty issues that was repaired all to my satisfaction. Walker and Paige are the Best service Representatives. They treat me like family. That’s why I will always have my two Mercedes serviced at MB Cincinnati. I had a warning come on that there was a tail light not working properly. The issue was repaired and no charge to me as the car was under warranty. It was repaired promptly, car washed and I was back on the road. Thanks MB Cinci.