Midas

Nov 23, 2024

As always they are honest and helpful. I came in thinking I needed rear brakes and a battery. Left with only a new battery. Some places would have sold me brakes that I didn’t need just for the sale. Thank You again.

Nov 23, 2024

GREAT SERVICE fast work and got it done before I got off work definitely come and check them out. You will not regret it. I dropped it off at eight and it was done by 12. You do the math.

Nov 23, 2024

Great service

Nov 07, 2024

Manager MIKE and his crew did exceptional job fixing my vehicle above and beyond to get the necessary equipment so that it was running correctly. Kept me informed on pricing and how long it will take to get it fixed. Exceptional work outstanding customer service. We go back again if necessary.

Sep 06, 2024

Hannah customer service was 10/10. The price I was originally told, was the price I paid. And they finished quickly in the time frame given. Will be back again!

Aug 06, 2024

Did a great job

Aug 06, 2024

My husband and I have taken 4 different vehicles to James and his team for 3+ years now and assure you that you will be in great, capable hands! The staff are very friendly and explain their work, which I appreciate so much. They recently renovated the lobby...looks great! We buy used vehicles and are rough on them, taking them off road, etc., so we present James with standard issues, as well as unusual and each has been handled quickly. Thanks to the whole staff!

Jul 06, 2024

Great service and will get you out fast

Jul 06, 2024

In and out thank you

Jul 06, 2024

Lovely experience. Would recommend!

Jul 06, 2024

Very bad Experience. Just all around bad customer service. Please do not waste your time going there!!!!!!

Jun 06, 2024

had a problem with the staff of the old store, BUT manager contacted me and helped me correct the issue going above and beyond to do what is right for the customer.

May 06, 2024

Horrible experience. I had a loose clamp on my exhaust on my wife’s daily driver that I was unable to tighten. I decided to use the Midas near my home. I tried using their online reservation system and no one ever called me back to confirm (as they state on their website). I called and set up an appointment on the phone. My wife took the vehicle in for the appointment at the designated time. After looking over the problem they came back and told her it needed a whole new exhaust. I told my wife to have the mechanic/tech call me. I let him explain why I needed a new exhaust without interruption. When he was finished LYING, I explained to him exactly why I had it there because I had examined the issue myself. He quickly backtracked and said he would take care of the issue right away. Well, that was at 8:30 this morning. We ended up having to leave it because they had to order a clamp that would be in by 1:10 (weird how specific they were) The clamp came in and it was the incorrect clamp. As I am writing this it is 2:25 and they haven’t resolved the issue. I am sure the drama is only starting. Stay away from this shop. They are very dishonest and don’t mind lying to you! I will never go back.

Apr 06, 2024

I had a really good experience here- Christie at the front desk was an absolute gem and made everything easy and enjoyable!

Apr 06, 2024

Nice people and good service. Quickly diagnosed my issue which didn't turn out to be an actual thing so didn't charge me. In perspective, other 2 places I went to, kept trying to scare me and stating the problem might be bigger than what I would be anticipating. Glad I didn't even bother with them. Would definitely return.

Feb 07, 2024

ENTIRE STAFF WAS ALL ON ONE ACCORD. FAST AND PRECISE. GREAT TEAMWORK WITH VERY PLEASING RESULTS. ANDREW WAS VERY KNOWLEDGEABLE AND UNDERSTANDING IN WHICH MADE THE EXPERIENCE THERE TRULY AMAZING. HIS CUSTOMER SERVICE WAS FIRST CLASS AS WELL. THE ATOMOSPHERE WHILE WAITING ON MY VEHICLE WAS VERY WELCOMING AND COMFORTABLE. PLEASE MAKE MIDAS YOUR CAR SERVICE SPOT. PERFERRABLY THE LOCATION AT 798 EAST BROOKHAVEN CIRCLE. IN MEMPHIS,TN. YOU WILL NOT BE DISSAPPOINTED. THANK YOU

Feb 07, 2024

Fast friendly and courteous service from beginning to end!

Feb 07, 2024

I had a really good experience at this location. They were nice and knowledgeable. Andrew was very pleasant with me and the other customers. When having car repairs, it is rare to feel like you have been treated with care. This was one of those rare times. I feel comfortable that they were honest with me about my vehicle. I wish more places had the integrity and transparency that this location demonstrated.

Jan 07, 2024

I had my vehicle towed here while out of state for medical care. I spoke with the store manager prior to the vehicle arriving, explaining the work needed, being out of state, etc. The following day, they stated they would not be able to complete the work. Due to not being well and not being local, the vehicle was not my priority. Following back up, I was told a previous store manager (out on medical leave, ironically) claimed the vehicle abandoned and sold it, but never once contacted me. The new manager, Andrew, claimed they followed “the process”, which included sending three pieces of certified mail. Andrew could not verify the mailing address nor the dates sent, any other attempts to contact me, or any other details regarding “the process”. I was told a district manager would be calling me, which of course did not happen. I entered case #431-0260 with Midas Consumer Services on 12/08. The rep, Alan, had to be reminded to take my phone number after he assured me I’d receive a call within 2-3 days from a district manager. I’ve called back Midas Consumer Services again as of the date this review. The rep called the store to obtain the district manager/owner info, because apparently they don’t have that info available at their consumer services group. Because of their lack of response, I’ve had to hire an attorney just so I can get basic info and to stop getting the run around. Be aware that any type of problem may not ever get resolved with this shop unless you have an attorney at the ready.

Jan 07, 2024

Set up an appointment to get new tires and my car aligned. They got me in quick and the service was very good. Very thorough in the check out process and the pricing was very good for what I had done. Would definitely come back for any Service that I need in the future

Jan 07, 2024

Very good customer service from the store manager very professional love their prices and how little time you spend there . At this business when you only have one tech working and the store manager rolls up his sleeve and helps his employee this person will go a long way. A TRUE TEAM PLAYER

Dec 07, 2023

Andrew and Dominique were extremely helpful and assessed a situation I needed help with after Pep Boy’s failed to do the same. Will be back in the future.

Dec 07, 2023

Andrew was the best!! Great experience!!

Dec 07, 2023

Brought my car in for heater core replacement when I picked my car up it wouldn't even go in gear my steering wheel would click when I turned each direction safe to say they messed up more than they fixed. When I arrived the manager and the mechanic said my car was already having these issues which it was not. Poor attitudes and lack of accountability is the main issues here

Dec 07, 2023

Good job thanks

Dec 07, 2023

Great bunch of guys here! They’ll take care of you and get you back on the road! Same day. Good business. Ask for Andrew.

Dec 07, 2023

Great job and customer service. Service advisor was friendly and knowledgeable.

Dec 07, 2023

Miserable customer service. Go literally anywhere else in East Memphis.

Dec 07, 2023

The service was very great and I will be going back