Midway Auto Repair

Nov 30, 2024

Extremely disrespectful. I will keep this short and to the point. DO NOT COME HERE!

Nov 07, 2024

I called for an oil service and the guy who answered was very rude 👎🏻

Nov 07, 2024

Horrible service, the owner was rude and dismissive. I had brought this service through grupon, I had come.by one before I had to leave out of town. Once I came in to take advantage of the offer. I had parked in the empty parking lot. The owner comes in and asks me to move my vehicle in a rude manner, I moved it and thinking I was blocking something he needed acces to. Turns out he just wanted the parking spot. Mind you there is plenty of empty spot around us. He then ask what he can help me work I state yes I am here for an oil change, he goes to tell me call to make appointment, and to call in an hour. I ask are you on lunch, he says no ok.. he enters the garage. We'll of he's not on lunch let me call make the appointment as he had instructed. Doesn't answer, I knock on the door and he decides to escalate and exchange of words and becomes aggressive. And this point I state that this isn't any way to speak to paying customers. I am now in the process of dealing with groupon to get my money refund from groupon. This was hands down the worst experience I have come across.

Nov 07, 2024

I originally came here with a Groupon for a full synthetic oil change and had no problems getting an appointment for the next day. I was pleased with the ease and convenience. I only had to wait 15-20 minutes to get back on the road. So I returned for my next oil change and the same man was there, gave me another easy and affordable oil change with no issues. He doesn’t spit jargon and make you feel dumb to upsell. This guy is legit. My friend told me he was paying twice as much for oil changes at a chain shop and was getting upsold on all kinds on unnecessary add ons. So I sent him to midway because it’s a no nonsense shop with the same guy each time who does fast, good work and doesn’t bs to charge more. My friend returned scratching his head as to why he’d been paying so much more for the same service and with no effort on customer service. Midway does it better and for less.

Oct 07, 2024

Amir the mechanic is a cold-hearted rude man. Amir is also a liar. He would gaslight the people that gave him negative reviews against him to avoid a negative image of his business. He is the owner and the only worker that works at this auto repair. He is the rudest person I have ever met, let alone the rudest mechanic. He may respond back to this review in defensivenss, but if you look at the other people’s negative reviews on him, then many people can agree that this man is rude and mean. I had an oil change this year before driving for a roadtrip from CA Bay Area to states like South Dakota, Colorado, Oklahoma etc. which was like over 4,500 miles roundtrip, and wanted to make sure that my car is all set up in great condition. I do not want to break down in a secluded area. Amir gave me a complimentary tire rotation because of an unsuccessfull work he did in my car before (more on that later). I called him the next day after the oil change and tire rotation to make sure he torque wrench all my 4 tires when he did during the tire rotation, and he cussed me out, and was so mean to me and yelled at me and blamed me for his stress. I was to drive 4,500+ miles and just had 1 extra question for safety and he answered in a heartless way. Its not worth paying for his low-priced service and be talked down to, and I would rather pay a bit more money to another business who is not rude. Last year, I paid him over $300 for new struts to repair, and then about 6 weeks afterwards, those same struts; along with the coil spring broke off in the highway and stranded me during my CA Bay Area to Texas roadtrip. The whole ordeal and new repairs cost me over $600 to another mechanic. I lost trust in Amir after that and even doubt and wonder if he was really putting full synthetic oil that I paid for in my car or maybe its not full synthetic oil.

Oct 07, 2024

Incredibly rude on phone and in person. Answers saying he’s busy and he’ll call back but never calls back. DO NOT buy the Groupon for this shop. You still have to pay an additional $30 to get an oil change and they treat you terribly.

Sep 07, 2024

I called 6x to schedule an oil change. He said he was busy & would get back to me. He never did. I drove over there early am thinking he could fit me in.He told me to come back at 5:00 pm. I came back & paid $34 additional to my groupon

Aug 07, 2024

Beware of EXTREME FEES. They asked $33 fee on top of groupon paid for oil change. They asked $55 fees on top of groupon paid for transmission fluid change. These fee values will be unknown when buying groupon and you will end up wasting a lot of time cancelling through groupon. Refund will also take several weeks. I called them and on phone and avoided driving to their shop and being surprised.

Aug 07, 2024

Bought groupon and called this shop. A guy picked up and mentioned additonal $29 need to be paid. When I asked why, he was rude and disconnected. Luckily I got refund from groupon. It is a bait and switch and don't get groupon for this auto shop.

Aug 07, 2024

Don’t really get all the bad reviews. Amir looked happy to solve my issue, although whoever was on the phone was a little apathetic. including the Groupon, My total came out to about 180 after fixing my AC Freon and replacing a leaky valve. Which I think was a decent price, not exactly a deal.

Aug 07, 2024

I called to try to book an appointment for an oil change. I was asking questions about the availabilityand times but he sounded rude and annoyed with the questions I asked. He literally told me " call another time if your not sure about the availability. I have costumers waiting". I never experience such bad customers service before. 👎👎👎

Aug 07, 2024

This guy needs to be fired from his work if he is not owner of this business. He is rude, unprofessional. Even when you buy coupon they charge you additional 30$ for oil change. You almost can’t make an appointment there and he keeps telling to call next day to check if there is available timeframe to make an appointment. Doesn’t even worth to call and talk to him, he is almost always on lunch. He answers, puts you on hold right away and after few minutes he says i am on lunch and call later, he hangs up. You call afterwards, he being rude, he won’t make appointment within 2-3 days and he usually says to call on Monday. Better pay cash for someone who can change oil or go to the Jiffy Lube or something and get it done. This guy is pure waste of time!!!!

Jul 07, 2024

Very very and the most rude person you will ever meet or talk to

Jun 07, 2024

I just purchased a Groupon for an oil change and called to make an appointment. I was on the phone for like a minute or two and the guy was very rude from the start till the end. So I cancelled the Groupon and going somewhere else. If you are going to be annoyed about being on the phone during your lunch time, just don’t pick up the damn phone.

Jun 07, 2024

My experience with this business makes it easily one of the worst customer experience ever!!! If I would have read the reviews on Google, I would've never bought the Groupon bc it shows as 5 stars on their site. It can be hard to get a hold of them over the phone. When I went to visit them in person, they had no customers and he refused to take my car for an oil change bc he said I needed an appointment. That's fair, but his demeanor and tone was as if I was a nuance to his business for asking to make an appointment. He even scoffed when I asked him if we could make an appointment, for monday. He said I have to call Monday morning. I asked him why can't we just make an appointment now that I am here and he was annoyed and said I don't book that far out . When I did reach out first thing in the morning on Monday , I asked about Wednesday and he said what time. I told him 9am and he said oh no. We're just getting into the office. How can you open at 9am but refuse to see me. How lazy and unprofessional. My experience corroborates with many of the negative reviews I see on here. He also told me $26 for disposal fee which is absurd. They also ask if you're using a coupon, which I feel if you say yes, they make it impossible for you to be seen. Avoid!!!!!

Jun 07, 2024

Worst Experience, charged me extra 27$ for my oil change and refused to provide other service. Bad attitude as well

May 07, 2024

Good mechanic with even bigger bad attitude. Groupon unfriendly. Better avoid this person Ali or Amir for peace of your mind.

May 07, 2024

I called this morning trying to book an appointment for an oil change. Immediately it felt like I was an inconvenience to whoever I was on the phone with. When we were trying to nail down an appointment time I was getting uncomfortable as it again sounded like I was annoying him..he was incredibly rude over the phone with 0 customer service skills. I tried to call back 3 times and my number had been blocked… I called from a different number and the same guy picked up and would not give me his managers name and just kept asking “what is this regarding“ I told him how I felt he was rude to me and he then proceeded to argue that “he didn’t do anything wrong and was doing everything he could to accommodate me”…. I’m pissed off honestly because I have a Groupon for this place but I’d rather burn it then give this place my money after that interaction.

May 07, 2024

They told me that they don’t accept Groupon coupons for my car. Seems like they do it for everybody. I had huge oil leak from the oil filter cap after changing oil from this place and went to different place to rectify the issue. They guy over there is rude and don’t expect any good customer experience. Save your money , go somewhere else.

May 07, 2024

unprofessional

May 07, 2024

Want to make an appointment by phone，but Sounds unfriendly. He hung up the phone rudely and cursed.

Apr 07, 2024

Owner is very rude and aggressive and seems to be the only employee at the location

Apr 07, 2024

THIS GROUPON IS IN ADDITION TO OTHER FEE'S OF $ 27.00 MAKE SURE YOU CALL BEFORE PURCHASING THIS GROUPON. THE GUY ISN'T TOO FRIENDLY WHEN ANSWERING THE PHONE

Mar 07, 2024

If you purchased a groupon vaucher, good luck. The owner is asking EXTRA $29 for oil change and $39 dollars for brake pad replacement.

Mar 07, 2024

Please don’t get any sort of service from this place. The owner is very rude and charges more than initially promised and keeps you waiting. I bought a Groupon for full synthetic oil change and called for appointment for which I was asked to call later as he was very busy. Then I was told I have to pay close to $28 additional charges for just oil change which is almost close to the group on $38 which I purchased. I told him it’s too much and he asked me not to waste his time and disconnected the call. I Sent an email to groupon to request reimbursement as I would never get my oil changed at such a place who doesn’t value their customers. Good bye Midway, Navin.

Mar 07, 2024

The man I talked with has very poor work ethics as well as customer service. Said I had to make an appointment, and he was booked all day and all day tomorrow and set me up for the latest time in the evening. Keep in mind that when I approached the business, he didn't see me, but I saw nobody their working at all, and he was just sitting there in his office doing nothing. Not to mention, I purchased an oil change on Groupon for 38 dollars fully paid, and he told me I would have to pay an extra 28 dollars for taxes and disposal of the old oil. I do know they recycle it and still get paid for the recycled oil.. WOW The Groupon was not honored but rather had to pay the full price.. I recommend you do not go to this establishment. The man at this establishment is a sham and will surely make you feel uncomfortable, and I do not think he deserves our business. I should have looked at his reviews which If I did, I wouldn't have gone there in the first place...

Feb 07, 2024

Make an appointment, set a time and it is done. He was timely and pleasant. Good deal too

Feb 07, 2024

They charge an extra $26 if you use groupon which makes no sense.

Jan 07, 2024

Having just done an oil change at this auto repair store on 12/12/23. The price is fair and the service is excellent. Thank you.

Jan 07, 2024

Prices are great and Amir know his stuff

Dec 07, 2023

Called online. Super rude and had no explanation. I would go somewhere else where they are more friendly and give some more attention and advice.

Dec 07, 2023

I bought Groupon and called this place. The guys isn’t giving the appointment for coupon holders. Then he asked what kind of car I have. I told him ford mustang. Then he said coupon not applicable for that car. It’s very difficult to get service if you bought the coupon.

Dec 07, 2023

They don't give any service for Volvo.