Mission Collision Center

Nov 20, 2024

I got into a car accident and the police informed me that I had to choose a shop off of their list of approved collision shops, so seeing this one had good reviews I unfortunately chose them for my car to be towed to. I showed up the next day to collect my car and they wanted around $300 for the towing and charged me for the night that my car stayed there. I was going to pay them out to get my car out of their shop but the man informed me that if I left it there to be inspected that I would not be charged for the days that they were inspecting it for an estimate. This sounded good to me so I accepted his offer for the inspection and they proceeded to inspect the car for multiple weeks. When I kept calling for updates on the car which were ignored and when I showed up they said it was still in progress. Finally they responded and said they would charge me around $5000 for the repairs when the car itself was only $3k. Being it was obviously totaled I did not take this and they then informed me that I would owe them nearly $3000 for the time the car sat in their shop and the towing. I told them that I was informed I would not be charged for this and they did not care and called me a liar. I was then forced to sign over my title to them in order to mitigate the fees that they had piled on me, essentially stealing my vehicle. This place is full of unethical SCAMMERS that should be investigated by the BBB. I CAN NOT WAIT until they scam the wrong person and someone sues this place for everything they have.

Nov 20, 2024

These people work with the police to have your car towed here in which they basically hold it hostage with excuses to accrue storage fees. If you don’t have full coverage insurance avoid this place AT ALL COSTS. My bf lost his car here because of these fees (that they said they wouldn’t charge for holding as long as they were inspecting) were tacked on. He bought his car for about $3300 and they were trying to charge him almost $4k just to get it back. When he refused they asked for his TITLE JUST TO WAIVE THE FEES. He essentially had his car legally stolen through loopholes after the accident he was in. Admittedly this was some time ago and he has a new car, but some of these reviews from others describing the same issue aren’t even from that long ago, THEY’RE STILL DOING IT! Just be aware guys, even if they have full coverage it seems like they’ll make it hell to get it back and from other’s reviews it looks like they usually have additional damage upon receiving their vehicles back

Sep 27, 2024

Pretty friendly and helpful staff, after being in a car accident the least thing you need are extra worries, and they were super helpful they kept me in the loop of everything that was going on and what to expect. I don't wish anyone to have to deal with a collision center but if you do choose this place. A+++ customer service.

Aug 27, 2024

Dale Tanaka , Melba Trevino give me a good explanation of the problem of my car ; very helpful. Love this place .

Aug 27, 2024

Great people and great work.

Aug 27, 2024

Umm not much I can say I was I recommend by this place was told it was pretty good. But honestly I didn’t really experience any service from because each time I was about to wood sounded kinda shady to me. But I could be wrong. Calling them is annoying sometimes because theirs no VM or answering service. I could go on but it’s not worth it. Might be for you but yeah not for me.

Jul 27, 2024

They work with the police and insurance companies to rob people of every penny they can instead of helping like they are supposed to. Disgusting practice. Update: after speaking with the tow truck driver who brought my car back, it seems the tow company that works with the police is also in on the scam with these shops and pays the driver's on the side for bringing vehicles to them.

Jun 27, 2024

Anthony at Mission Collision is your go to guy. Talk about customer service, he went above and beyond for me. I really appreciate everything he did, I highly recommend him as your service rep if your vehicle needs repairing. Over all the shop did an amazing job on my vehicle. I definitely would use them for repairs in the future. Thank you Anthony!!

Jun 27, 2024

Anthony did a wonderful job on my Bimmer. I will definitely come back if I need something done.

Jun 27, 2024

Anthony was very polite and respectful he understood my issues and I feel very comfortable that he worked within my budget thank you for having Anthony as your employee

Jun 27, 2024

Big body shop with small business feel. Anthony Rivas was quick and to the point, Outlining what was needed to get my truck repaired.

Jun 27, 2024

They were very accommodating and friendly. Gave me a very thorough quote.

Jun 27, 2024

Update: I have taken my car back to them to fix the paint defect on my rear bumper as well since they did a great job on the front I am very pleased with their work Anthony and Dale are great guys very friendly and professional...... Very good place to have your car repainted. Had my 2022 Charger Widebody front bumper repainted they did an excellent job at matching the paint and fixing the imperfections no questions asked. Anthony is a great guy to work with will definitely come back to them

May 27, 2024

This is my second time having a car repaired by Mission Collision and they are absolutely the best. I worked with Anthony both times and these guys went above and beyond to provide great service and solutions for my vehicle. I REALLY appreciate how they handled everything. Highly recommend.

Apr 27, 2024

Gabe at Mission collision was very knowledgeable of the process of getting things done right. From dealing with insurance companies to geting the most money for my totaled vehicle. Very professional and friendly.

Apr 27, 2024

Gabe, my service advisor, did a fabulous job handling my insurance claim. My BMW looks like it just came out of the dealership.

Apr 27, 2024

Gabriel helped us deal with our insurance company and get the insurance to pay for our damages. Will recommend to friends and family!

Apr 27, 2024

My boyfriend’s car was in a reck and ended up at this place. He went to pick up the remainder of our things from the car today & a pair of my shoes were missing. I’m furious over this.

Mar 27, 2024

Ask for Gabriel excellent customer service. Definitely will refer to all friends and family.

Mar 27, 2024

Avoid this place at all costs! This shop had my car almost 2 months and the level of service they provided is the worst I have ever experienced. First, when they sent the tow truck company they work with to pick up my vehicle, I did not hear from Mission Collision for 3 days to confirm that they received my vehicle. I had to reach out to them to ensure they had the car and that they had started working with my insurance provider on repair estimates. Then for 3 weeks, I was told by their representative, Gabe, that they were waiting on approval of repair costs from my insurance in order to begin work. I come to find out weeks later that not only had my insurance already approved the costs with the shop but that the shop had cashed the checks for repaid within a week of them having the vehicle. After 4 weeks of them having the car, I did not hear once from Gabe or anyone at the shop with regards to the repairs. I called at the beginning of the 5th week just to see if they could tell me where they were at with the repair and if they had an estimate when the car would be ready. Every conversation with them after that was all based on me calling the shop and them constantly giving me excuses of why the repairs were taking so long. Then, beginning on the 6th week, they began randomly "finding" new issues with the vehicle they say was tied to the accident. It appears they had agreed to a lower repair price initially with my insurance company and were now charging for additional repairs. When I confronted them about this they stated that the paperwork that was sent to my insurance company was completed by the insurance and they had nothing to do with it. This was a lie as the paperwork that was submitted was created by Gabe utilizing the insurance companies B2B system. Finally, when I picked up my vehicle, I noticed that there were screws missing that connected the body kit to the vehicle as well as some caps that were not on the vehicle. Also the check engine light was on as well as a weird smell was emitting from under the hood. After I left, I decided to have my mechanic look at the repairs to inspect what had been done. He found that the coolant tank was not correctly connected and was leaking coolant. There was also an oil leak that was caused due to damage during repair. The check engine light was caused due to damage to the O2 sensor when they were working on the vehicle and finally they failed to repair the front left flood light. I spent an additional $1000 in repairs due to the terrible work these people did. My honest opinion is try and work with whoever the insurance company suggests or with a large company like Caliber Collisions.

Mar 27, 2024

Excellent service. Car was done ahead of schedule. Gabriel was professional and courteous.

Mar 27, 2024

Gabe Segovia was top notch! Best customer service I have ever received!!

Mar 27, 2024

Gabe did a great job with my collision repair, quickly determining the extent of the damage, keeping me informed all along the way and getting by car repaired, perfectly. During the process, when the claims adjuster at my insurance company was dragging his feet in agreeing to pay Mission Collision for some of the repair, Gabe went back to the claims adjuster and explained to him how all of the items of the work that Mission Collision did on my car were mandated by GM repair policy. My insurance company then paid up in full. My car now looks the same as before the collision, or even better as Gabe got it washed before he returned my vehicle to me. Thanks Gabe!

Mar 27, 2024

Gabe provided superior customer service 7and quoted a price more reasonable (lower than the other places I visited). The work was completed sooner than estimated. Good customer service and quality work is so refreshing. I will (hopefully not too soon) use Mission Collision Center in the future.

Mar 27, 2024

Gabriel helped fix my vehicle and it was great service and my side of my car is now fixed with new code of paint, excellent job by them.

Mar 27, 2024

Gabriel helped me good job

Mar 27, 2024

Gabriel is the man! After a recommendation from a friend and seeing the reviews of Caliber Collision, I’m glad I switched. All of the staff were friendly and Gabriel made sure to give me updates on the progress of my car. She came out looking brand new and they were able to repair my aftermarket body parts. If great customer service and repair quality are what you’re looking for, look no further.

Mar 27, 2024

Gabriel was extremely professional and kept me informed during repairs. Very happy $4000.00 in repairs and Mercedes Sprinter van looks brand new. He worked with my insurance Allstate, I am so glad I brought my vehicle here. I will certainly recommend to all my friends and family!! Thank you Gabriel !!

Mar 27, 2024

Mission Collision Center is a top-notch shop. The customer service is EXCELLENT….especially from Anthony Rivas. This young man was very professional and willing to assist. I HIGHLY recommend this shop for your vehicle collision needs.

Mar 27, 2024

Mission Collision repaired my 2018 Ram 3500. They did an excellent job. I can’t even tell where the repairs were. Troy, my estimator, always kept me informed. I never had to call the shop, because Troy kept me updated. Overall an excellent experience. I would definitely recommend Mission Collision.

Mar 27, 2024

My insurance company created a continued hastle but Gabe was the saving grace!

Mar 27, 2024

Other companies didn't seem too interested in helping with a small repair that wasn't backed by insurance. Gabriel took the time to look at my problem and quickly set an appointment with me. He was very courtious and helpful. The service was extemely fast and perfect. I could not be happier. And if the need ever arrises again, Mission will be my only stop.

Mar 27, 2024

Thank you to Gabriel for all his help he is wonderful. Go to him for all your help.

Mar 27, 2024

The team at Mission Collision Center did a fantastic job. The level of service provided by Gabe during the repair process of my daughter's car was AMAZING. With attentiveness to detail, he thoroughly explained the repair process and was even available on his off days to address any concerns. Additionally, he took upon himself the responsibility of liaising with the insurance company to secure payment and ensure the delivery of brand new parts. It is noteworthy that the car was handed over in a clean condition, and they allowed me to return the rental vehicle on-site, saving us the inconvenience of an additional trip. My recommendation of this service is highly appreciated and will undoubtedly serve as a valuable reference to potential clients.

Mar 27, 2024

This shop has exceeded my expectations. Gabriel was excellent through this whole process! He dealt with State Farm my insurance company and got everything done in a timely manner. I was very pleased with how he kept me updated the whole time! I don’t trust just anyone with my Mercedes Benz but I’m glad I brought it here. 10/10 would recommend to anyone!

Mar 27, 2024

From the beginning Gabe was as a lifesaver. He fought with the insurance company for payment and my vehicle is in perfect condition. Paint matched perfectly and he saved me money on the deductible as well! I highly recommend Mission Collision!

Mar 27, 2024

Gabriel help us out and the car was perfect.

Feb 27, 2024

Gabriel is Awesome! He made my car look like new. He even polished my headlights. Gabriel took care of everything including dealing with Allstate insurance company. Gabriel is very professional and easy-going. I love this place.

Feb 27, 2024

If I could give this place more stars, I would. I brought my truck here to be repaired after a hit-and-run. When I walked into the business, I was greeted professionally, and I met Gabe. Gabriel was outstanding. He helped me through this entire process, even with my insurance and making sure my rental car was set up and taken care of. This process could not have been any smoother. They flawlessly restored my truck to its previous condition and even repaired scratches on my door that had nothing to do with the hit-and-run. They repaired my truck ahead of schedule, so I was back in my vehicle earlier. Mission Collision Center and Gabe deserve more than 5 stars for the job they have done!