Monro Auto Service and Tire Centers

Jan 07, 2025

This place was so accommodating to fix our flat within an hour of us calling. So thankful for their quick and friendly service.

Jan 07, 2025

Great people to do business with

Jan 07, 2025

Thanks for saving us in a pinch and getting us on the road quickly. Sorry it was more complicated than it seemed at first. A+

Dec 07, 2024

Worse place stay away very slow it sick how slow they work 1 30 min for a plug tire this place is a joke I see y there r never busy

Sep 07, 2024

Great place to get work done on your vehicle, Shannon is great, he knows how to treat customers, will definitely recommend to family and friends.

Sep 07, 2024

Staff were professional and courteous and knowledgeable.

Aug 07, 2024

I had called the For an appointment and they scheduled me for the following day, when I showed up at the appropriate time the next day I was told they were busy. So they scheduled me for the day after, so two days after my Initial phone call I showed up. Immediately they had a plan of what they were going to do so I could get my inspection and they handled it very smoothly. I believe his name was Chez, or Chev (Sorry if I’m wrong) Took care of me very well was able to assess what had my engine light on and solve the problem within the day. I Have been there before, and Bobby treated me with respect, he attached one of my side mirrors that had came off from a recent accident with no pay and within minutes. At that point, I knew I wanted to keep coming back to these gentlemen. They are quick to fix many problems, and are very respectful. They will continue to get Business from me that is for sure. Thank you all there at Monroe in Riverside.

Aug 07, 2024

Very accommodating and customer service was top notch! Even with glitches in their equipment they were very forthcoming and honest

Jun 07, 2024

Good place. Good wait times and service performed was flawless.

May 07, 2024

Brakes and rotors all around and two tires were done on my vehicle and the staff was very professional about handling everything and the technician Nick did it in a timely manner will definitely be back for any and all repairs in the future

May 07, 2024

I went a few days ago to have my vw beetle get some work done all new breaks rotors and shocks oil change and an inspection Dillion I hope I spelled your name right you were great you saved me money and time Nick and Ryle sorry if I spelled your names wrong but you guys did great work everything was perfect and there attitudes and willingness to go the extra mile was seriously top tier service Monroe needs to give these guys a raise thanks again you guys me and my family are safely back on the road thanks to you ! Thank you 🙏

Apr 07, 2024

Thank you to the officer who directed my daughter's dead Honda Pilot to the hands of Riley, Dyllon, and David, who took excellent care to get us up and running again. It has been a pleasure working with you. Oh, and The Diner was a great lunch stop! Thanks!

Apr 07, 2024

We took our car in the first time for an oil leak they said they didn’t have the part to fix it and could get it in Tuesday. So I set a appointment to come in Tuesday after I got out of work and when I got there the mechanic I spoke to never ordered the part and acted like he had no idea what I was talking about from 2 days prior. At which point I spoke to the manager that was there. I told him we had to get it fixed before we left for a family trip on Friday then he told me I could bring it in Friday morning when they open he could have the part and have it done for by 11 or 12 because as I told him 12 was the absolute latest we needed to be on the road. So we brought the car to him at 7:30am as soon as the shop opened so we could get it done as early as possible since I was told it was about a 1 hour job. Then at 12:15 I had to call them to find out what was going on because the manager assured me he would have it done before noon. He then told me they were still working on it that it would be another 45 mins so he could “Make sure” I had a “Safe” vehicle for my trip. I said Ok. Then another hour passes so finally I drive up there where my car is still in the garage and the manager and the mechanic are both under the hood of the car. The manager comes out to greet and tells me they are just finishing things up I say ok and I pay over $300 to fix a oil leak me and wife left with the car packed everything up began to leave over 2 hours later than I told the manager was the latest we needed to go then as we are driving up the highway the car begins sputtering. I figure it just has to run some so we go a little further at which point it is getting worse. So we pull off to a gas station and I call Monroe multiple times before anyone answers the mechanic tells me it’s normal and I should be fine and I could if I have anymore issues. So we start up the highway again and it is so bad we decide by the next exit to turn around and go back and swap for our other which we didn’t take because it needed a oil change. On the way back to our house it is still doing the sputtering and at one point the check engine light came on and the car stopped accelerating while we were driving down the highway. This vehicle had no problems other than the oil leak were told about when we got the oil changed the last time. This is a daily driven vehicle it is a 2016 and we have never had any issues with this vehicle AT ALL no major fixes nothing before this trip to Monroe to fix a oil leak. I will be taking this vehicle back to the garage when we get back from our trip and they need to fix whatever they did at ZERO expense to me.

Mar 07, 2024

They have new management since I was there in November. They went from a reasonable place to becoming like every other Monro. Quoted me $800 for a whole new exhaust system because of a broken pipe that could be sleeved. Then they offered to sleeve it(a repair I've had done for under $100) for nearly $300. This used to be a decent place, but now it's probably better to just go somewhere else.

Feb 07, 2024

Awesome staff! They are caring, fair, kind, and efficient. I feel like they have my best and safest interests at heart. Recommend without reservations or hesitation!

Feb 07, 2024

Business logo Customer Feedback Survey Thank you for your response! Let the world know. Needed tires and was given the buy three get one free. Tires were of a good quality so it was worth the price. Will be coming back for more services soon. Thank you 😊 Click to Copy

Feb 07, 2024

CUSTOMERS BE AWARE; URGENT! I have been a loyal customer for a few years and this past week I am done with them and it isn't because of bad performance. I am a delivery driver for doordash and I have bags in certain spots in my backseat that never get moved by me. I was at the bank and I had to pull out cash for a payment to process for friday, little did I know my car alternator was going to fail a day later after getting the cash. Once I got my car over to them, they had 1 person confirming what is wrong with my car and needed to wait overnight. Friday comes and I needed to make my payment. I forgot about this cash and I ask to enter my vehicle to find out that my money is gone and my bags were thrown everywhere in my backseat. This is telling me that someone went through my car and dugged for whatever they could find. I complained and they tell me there is nothing they can do. They do NOT have cameras installed. What is stolen is NOT on them. With this knowledge I can confirm that someone in the shop is a thief and most likely is doing this more than once!

Feb 07, 2024

Can’t say enough nice things about mark and his team. Mark is 5 stars all around and is awesome at customer service. Always gets me in same day and overall a very honest place I trust. Thanks for all you do!

Feb 07, 2024

Gabe helped me out quickly and efficiently. He made great conversation and was very thorough on what was wrong with my vehicle. Definitely coming back and requesting him again!

Feb 07, 2024

Great service

Feb 07, 2024

Great!

Feb 07, 2024

I cannot say enough great things about the crew here. Came here for the 2nd time today to get an inspection done and there were a couple of issues needing fixing. Gabe and the rest of the guys did everything possible and went above and beyond to get it all taken care of quickly and affordably as possible. Highly reccomend them to anyone in the area!

Feb 07, 2024

Personable great employees and service, highly recommend

Feb 07, 2024

Staff was fast and courteous.

Feb 07, 2024

The service is good and they know what they’re doing and they do a good job. I have never had a problem with my vehicles after I have taken them to this MONRO. I will be going back to this Monro!!👍

Feb 07, 2024

They got me in same day. Great customer service and good work

Feb 07, 2024

They team at Monroe handled my break situation in an utmost professionalism and cost affective way.

Feb 07, 2024

They were very nice and polite explain what was wrong and fix with no problem I would recommend them to more people

Feb 07, 2024

Went in to change a tire. Great and friendly service

Feb 07, 2024

Wonderful service without an inflated bill. Emergency service for a dead starter. Everyone was very helpful...Thanks guys!