Monro Auto Service and Tire Centers

Nov 30, 2024

I had two flat tires early in the morning. The crew got me in quickly, fixed and back to work on time. Very pleasant experience.

Nov 16, 2024

This place is the worst place to even think about getting your vehicle fixed. After having repairs done, a year later the same parts are broken. While they were kind enough to replace the parts the process was horrible. Jim did try to help as he was new to the location

Nov 07, 2024

Jim was super helpful and explained everything clearly. I had a check engine light and a brake check. I'm no car expert, but Jim was able to explain to me why the light came on, what the part did, and how fast he could get repairs done. He also explained other issues he found while doing the inspections, and let me know how severe it was. He explained prices and labor, all very reasonable. I would highly recommend taking your car here and having Jim and his team help!

Nov 07, 2024

These guys are great!!! So nice and so fast. Super honest and upfront and not trying to get over on people. I’d drive across town again just to have them look at my car if I needed it.

Oct 06, 2024

Available! Friendly! Fast! Professional! … and priced RIGHT! Try them your next service visit!!

Oct 06, 2024

Curtis was excellent! Very knowledgeable and helpful. He was very thorough with explaining my options and fixing my tire until I could afford to replace it the following week. I always take my vehicles to Curtis!

Sep 06, 2024

I discovered an issue with my tire in the morning and was able to schedule an appointment, get it fixed, and get the car back by early afternoon. I was very happy with everything from from start to finish - happy enough that I was motivated to write my first ever google review! I highly recommend this shop.

Sep 06, 2024

This is our 3rd visit (each for a different car) in the last year. Each time we have had nothing but positive feedback. They know their stuff and did not "over recommend".

Aug 06, 2024

Eric is truly the best. I like his honesty! He is very supportive!

Aug 06, 2024

had new muffler and pipe install...work was excellent...and a big thank you to Eric(mgr) who went above and beyond for accommodating me while the work was completed

Jul 06, 2024

Friendly and will be honest with you before doing work that isn't needed on your vehcle.

Jul 06, 2024

My most recent visit is with the new manager, Eric, he runs a tight ship and was very heplful. He got my tires done in a timely manor and he was respectful, fair, and has great communication. I would highly recommend Monro

Jul 06, 2024

i’ve never waited so long for an oil change and the way they put my sticker on ticked me off .

Jun 06, 2024

Eric the Mgr was very transparent. I received great service and I will be going back. if I have any other problems with my vehicle..

Jun 06, 2024

I had a great experience at Monro. The technicians diagnosed the issues and performed the needed maintenance to get me in and out quickly and efficiently. I felt confident that the job was well done.

Apr 06, 2024

Super friendly staff and reasonably priced. Don’t get that a lot of places anymore

Mar 07, 2024

- SCAMS - DELIBERATELY TRY TO RIP YOU OFF!!!!!! ALL THOSE HORROR STORIES OF CAR SHOPS TRYING TO CHARGE WAY TOO MUCH, AND FIX THINGS THAT AREN'T ACTUALLY WRONG - YEAH THAT IS THIS PLACE. For context, my car is 2008 Toyota Camry - these are known for being easy and affordable cars when it comes to maintenance. I went in to get my brakes done several months ago, and was wildly overcharged. He tried to charge me almost $900 for ONLY REAR brake pads and rotors. RIP OFF. I talked him down to $600, but man this should not be a negotiation, GIVE ME A FAIR PRICE AND I AM GLAD TO PAY IT! Then the guy calls back and says my car needs new inner and outer tie rods too - $1,700+. But I told him I am not paying that much to fix a 15 year old car. I might as well get a new car at that point. So he said he runs his own "mobile" car shop and if I paid him under the table and left Monro out of it and went out and bought the parts myself, he would do it for $800. SKETCHY. BUT HERE IS WHERE IT GETS EVEN BETTER! *I brought my car to the mechanic I trust who is highly accredited in his field because I was weary of this scam artist- AND THERE WASN'T ANYTHING WRONG WITH MY TIE RODS AT ALL. He insisted that there wasn't a single thing wrong with my car. Who knows if Monro even intended on replacing the tie rods at all or if I was just going to be tricked into thinking he replaced them, but either way, this is unacceptable. I go to a mechanic shop because I am not interested in working on my car myself - therefore I am going to them to be the professional and advise me on how to keep my car in good shape. But this employee (I wish I remembered his name) will take advantage of you at every chance he gets. I don't know if he is just a bad apple of the bunch, but this man should not have anything to do with cars.

Mar 07, 2024

Eric was great to work with. Honest and upfront. He has earned a new customer for sure. Will definitely be recommending to friends and family.

Mar 07, 2024

If I can give this place 6 stars, I would. I had very custom exhaust work done here as shown that no one else would do except for Curt. The GM Mike is really nice and he will talk with you and have a conversation with you the whole time you are there. I’ve been there for hours a couple of days. Curt is definitely the best in the business when it comes to exhaust work. Highly recommend them

Mar 07, 2024

Monro Brake and muffler is the place prayer led me to. It was a while before I could actually reach them but I did finally get there. I didn't know I had a frozen caliper, needed pads on both front tires and three new brake lines. It's and old car but it's back on the road and safe and future appointment to bring everything in order. The best customer service in the industry and reasonable charges. I was able to get what I came in for. I love that they stayed within my budget and advised on what may occur, told me what to look for. No pressure sales, clean and professional environment. They barely let me buy lunch. Great experience💯❤️👍

Mar 07, 2024

Very helpful, quick, & professional as well as reasonably priced. Definitely will go back there

Feb 07, 2024

I had an absolutely awesome experience! Eric helped me. My vehicle had died on me and needed towed at 11 o clock at night. I had it towed to Monros. It was an awful experience and I was worried for what was to come because every auto place I have ever taken my vehicle has been a less than great experience. I feel taken advantage on and that the place does not care about me or my vehicle in slightest, they are just making money off of me. The normal experience for me has been taking in my vehicle and then getting a call at the end asking for over a 1000 dollars with multiple issues that don’t get explained. And since I don’t know much about vehicles, I just pay it because what else am I supposed to do. This experience was the complete opposite! Eric kept me updated the entire time. He called 3 times on Monday to let me know where they were at in the process and what they were doing. When they figured out what the problem was he educated me on what that meant. It was just an all around way more comfortable experience and the pricing was extremely fair. He even sent me photos throughout the process and kept the broken parts to show me when I came in to pay. Definitely bring your vehicle here if you’ve ever had an uncomfortable experience at an auto shop as a woman or any person who is not super educated on vehicles or have felt taken advantage of! I will be recommending to all of my friends and family!

Feb 07, 2024

My mom's car came out of another auto body shop and discovered the hood latch was improperly installed and a bolt fell out. We weren't close to the body shop and they were closed anyway. The guys here today went above and beyond putting it back together without wanting anything in return.

Feb 07, 2024

They did a great job helping me out to fix my wiper fluid ! Great customer service and communication! Thank you guys !

Dec 07, 2023

Horrible service. The 96th street location is on their third manager in the last three months. Each one told me that they would correct what the last manager did, but they only continued to damage my rims. I brought my truck in for a right front brake issue and they told me that I needed all new rotors. After replacing them, the issue wasn't fixed. I took the truck back in three additional times for them to tell me nothing was wrong with my brakes. One trip to the ford dealership and they told me that the right front caliper pad was at 1/32 and that any brake place should've been able to fix this.

Dec 07, 2023

AVOID AT ALL COSTS!!!!!! I would give 0 stars if I could. If you value your safety, time & hard earned dollars, DO NOT go to Monro. I had been a loyal customer at Monro on 96th Street in Fishers for 3 years. I initially had taken my car in to have brake work done in February 2021. I knew there was a lot of work to be done. I had to have my pads, rotors, brake line & calipers replaced. $1,400+. No big deal, the work needed done. Four months later my brakes are acting weird again & I take my car back to this location. I was told that my brake booster needed to be replaced, add on another $500. Six months later I take my car back to this location to get an oil change & to replace my tires. I was then told that I also needed new control arms, add on another $1,700+. Less than a year and a half later I notice that there is still issues with my brakes along with a shakiness of my car when driving on the interstate. August 5th, 2023; I had taken my car back in to Monro to have them repair what was going on since I had trusted them as professionals for the past three years. I told them everything that had been going on and they did their "Free Diagnostic" on it that took all of but 10 minutes. I was told that my tire rods needed replaced & my brake line bled but they did not see any other issues with my vehicle. This was another $800+. Shortly after picking my car up from the last visit, I notice that my brakes are still having issues. I ask to bring my car back in the following Saturday (August 12th) & I was told that was okay. Ended up getting cancelled on because the tech that was supposed to be there to assist had called off but that I could bring it in the following day. I take my car back on Sunday (August 13th) for them to bleed the brake line again just for my brake system to completely go out as they were working on it. I was then told that I needed a new brake booster & calipers.. Both parts that were replaced TWO years ago! I was then told that they would not have anyone available to fix my car until Tuesday (August 15th). I call on Tuesday and I was told by the GM, Kurtis, that when they had originally replaced my brake booster they did not put on the brake booster valve. And that they were waiting for all of the parts to be ordered in and that my car would be ready on Wednesday. I call Wednesday and am then told they were still waiting on parts and my car would be ready on Thursday. They did not reach out to me to give any updates until my car was ready to be picked up Thursday, August 17th at 5pm. Leave with my car thinking everything was fine until I noticed the brakes were still not working properly and my alignment was so off!!! I go right back to the shop and am then told that they THINK it is my brake master cylinder and that I could bring it back in the following Saturday to have it replaced. I was quoted $500+. I specifically asked Kurtis, the GM if it was safe to drive with a bad master cylinder because I drive 2+ hours for work each day. HE SAID YES. WTH?!?! I have had it at this point. They had my car for 6+ days within the past 3 weeks and they still didn't have a sound decision as to what was wrong with my car, so I got a second opinion. Upon diagnosing my vehicle thoroughly, I was told my master brake cylinder is fine, my calipers were never replaced and was shown where they were old and worn. The bolt above my right front caliper was stuck, not allowing the caliper to slide. In addition, my left front balljoint was bad even after just having the control arms replaced a year ago. & my front left CV Axle was cracked!! HOW DID MONRO NOT NOTICE THESE THINGS IN THE 6 DAYS THEY HAD MY CAR?! I call & explain my concerns and frustrations, request reimbursement with Kurtis, the GM & he tells me that he will have his district manager get in contact with me on Monday, August 21st. Two days later, I never heard anything so I called their 1800 customer support number, made a case & was told that the DM would reach out to me. Here it is Friday, August 25th and I have yet to hear from the DM.

Dec 07, 2023

After aimlessly driving around the area looking for a place to get an oil change before driving to Virginia later that night, on labor day of all days... I finally landed at Monro muffler brake about to call it quits. Curtis was the only person available and was able to take in my car and do the service I needed done. Not only did he complete the job but he was extremely professional, polite, and finished my vehicle in no time at all. I'll definitely be returning to this location in the future because the outstanding customer service and professionalism. Thank you Curtis!

Dec 07, 2023

Ed and Alex were AWESOME 😎

Dec 07, 2023

I had 4 primary interactions: The man who took my first call and checked my car in when I dropped it off--he was awesome. Very helpful. However, in the middle of my sentence, while I was talking to him, another man came in from the repair bay, walked through the front desk area, and shouted what he thought was wrong with my car based on what he'd heard me saying. He didn't stay around to explain more or offer to help, but instead continued through the door, leaving us behind. It was as if he thought he was on a quiz show and I was going to hand out a prize to whoever guessed what was wrong first. It was really rude. I spoke with one person on the phone who was asking if they could proceed with repairs. I had to call back later, and left a voicemail telling them to go ahead. When he called back, he said "*You* didn't call back" sounding very defensive and accusatory. When I came to pick up my car, we talked to Jared. Jared was fantastic. He was helpful, pleasant, and answered all our questions, and should be in charge of training the others how to engage customers, because currently, it is very rocky, and I would not recommend friends to this location, even though the repairs have been good quality.

Dec 07, 2023

I had a pre-purchase inspection here. Scheduling was easy, appointment was fast, and everyone was very good at detailing the car's problems for non-experts. They saved me from buying a bad vehicle. I'm very happy with the service here.

Dec 07, 2023

I would not recommend this place to anyone!!! This is the 3rd time within the year I have went to them for a service and appointment scheduled but when arriving always told that the person who does the specific work I'm looking to get done has not arrived. I walk in and one associate has food on layer out on counter eating. This poor guy almost choked and could not talk for a good 5 minutes while stuffing food in his mouth standing at the counter. Very hard to find good customer service anymore. I will never try this place again.

Dec 07, 2023

Kurtis Tewell is an amazing Store Manager! He treats his customers like family, which is rare to find these days! He is very friendly, honest and customer service oriented. I will definitely be back to his store for my future automotive needs!

Dec 07, 2023

Supreme customer service!!! Thanks to the store manger Mr. Tewell & his team!! I definitely recommend them for all of your auto repair needs!