Mr. Tire Auto Service Centers

Nov 30, 2024

I had a horrible experience. They did not install my wiper blades properly and they are worse than they were when I arrived. The cap to the antifreeze is missing and the antifreeze is empty. The woman at the desk was no help.

Nov 08, 2024

The best tire center around. Every time I go in there they are so helpful and always go go extra mile to help out the customer. Ryan the manager is awesome and extremely helpful. If you need tires or maintenence go here!!!

Nov 06, 2024

Customer service was excellent

Nov 06, 2024

Only people I’ve ever had work on my 14 year old car outside of warranty. Over 11 years now. Had an appointment at 1 yesterday because my car was leaking something. I call Al, the manager, back at 5:30pm, “am I getting my car tonight or do you need more time.” We need more time was the answer. OK, I’ll leave it over night. I call them at 11:30an next day. Today’s manager doesn’t know about me and calls yesterday’s manager. Doesn’t call me back. I call back 30 min later, she says the manager wants to talk to me, but he’s out today, so he’ll call me tomorrow. He didn’t leave her any instructions to do anything with my car today. So, now I’m without a car for 3 days. Fine I’m done. I’ll take it to the dealer. Pick it up, take it over there. In addition to their incompetence, they’re liars…they told me I need new tires, they are between 3 & 4. Toyota says, no, they are almost all 5’s with a couple 4’s can easily wait til spring. Are they under new management at this location? I’ve never had a problem before.

Oct 06, 2024

Bait and switch

Oct 06, 2024

Bought 4 new tires. They lost all 4 tire valve caps and forgot to fill up the air.

Oct 06, 2024

I always have confidence in Mr Tire handling my car maintenance issues. This is because they always find the specific problem that my car have at a given period. Once they fix it, the car is fixed and running well. They don't do gues work on my car. As a result, I am less likely to spend much money trying to put my vehicle in order.

Oct 06, 2024

If you rent a car with Hertz and you have to change tires or brakes, be prepared because this place takes all day, the staff that serves seems to not like their job and takes too long to do their job, they should change the staff because many hours are wasted waiting for jobs that could be done much faster, inefficient in all the staff

Oct 06, 2024

Iv been a long time customer and with a car like this your going to need a company that cares about helping with the up keep without major cost

Oct 06, 2024

They are ok for oil changes but that is all. $51 to change a brake light bulb. Took car 3 times in 2 weeks for a tire losing air and they said there was no problem, obviously there was and I needed a new tire. $3500 for work done and caused another large expensive problem in the process, knew it, and said "oh well, things happen", Obviously I went somewhere else and would tell everyone to stay away from there. Corporate office no better, don't take calls and NEVER return calls when you leave a message. Terrible company!

Sep 06, 2024

Al took me after I had issues with a different location. Super nice,in and out in an hour.

Sep 06, 2024

Don't go to mr. Tire

Sep 06, 2024

Friendly and helpful. Checked tire pressure and filled two of them.

Sep 06, 2024

I’ve been using this location for years. Today was my last day. The customer service was beyond poor. The old staff would say good morning welcome to Mr tire. The quality was great. The service was great. I came in for a patch and Looking for new tires. They use to walk out to your car and get the the info required. Today I’m told I have to get the info as they sat down. Asked about the free alignment promotion and the brands. It seemed like I was bothering to ask. Sorry aren’t the staff suppose to have knowledge and answers to products you buy. I will be taking our 3 vehicles to another business. This place really misses Jim. Sometimes you can just tell when a place is going downhill. Don’t go!

Sep 06, 2024

The staff was polite and professional. The services were exactly what I requested and were completed in less time than I expected. I will use this Mr. Tire location again.

Aug 06, 2024

I had a great experience at Mr. Tire on Belair Road in Nottingham. Oil change, 4 tires abs alignment...riding nice now!!

Aug 06, 2024

I had my tires rotated and alinement done. Work was done well. Service was excellent. It only took a little amount of time to do

Aug 06, 2024

I had scheduled oil change , and staff is helpful. The best mechanic Tony and do not have to wait long., excellent service for years

Aug 06, 2024

This is OUTRAGOUS!!! I have NEVER Dealt with a company more UNPROFESSIONAL than Munro. The Cooperate Office has no care about Customers, money hungry business that continues to take advantage of Customers. My Next Step is Court. I have had NOTHING but issues with all my cars the last year, since Jimmy & MArk are gone. The customer service at this Shop is Unprofessional and rude, not to mention they don't speak clearly, mumble and grunt under their breath and lie. I NEVER received a diagnostic inspection report. They lied and said I came in for a brake issue, when I REPEATEDLYTold them it was the ENGINE that they Destroyed! No Stars and a lot of pain & suffering here since Jimmy & Mark left. We have been taking our cars all 4 here for 10+ years. August of 2023 I took my daughter's car in for repairs. Wrong parts were installed and major engine issues occured. I brought the car back because of a noise in the front, I could clearly hear the sound coming from the engine. I was called back by "Manager"named Tayvon, I couldn't understand what he was saying and he didn't know what he was talking about. He said, "We did a diagontic and did not find anything wrong with your car. The REAR brakes & rotors need to be replaced." I responded, "Are you sure?, the noise was coming from the front engine?? He replied, "yes, we did a brake diagnostic". When I picked up my car they did the FRONT brakes??? Also, there was still the engine noise. I called him, as I was driving away because I could still hear the noise in the engine. He said, "oh well, if you drive it home and the noise id still there call me" I drove the car home, now there was oil leaking everywhere and I called him. He said, "bring it in Monday" Are you kidding me???? I was not going to bring my car back clearly they had NO IDEA what they were doing or talkling about. I proceeded to bring the car to a trusted mechanic, that I was referred to RCS Automotive Middle River, Ryan is a genius, knows cars inside and out. Shows me parts, pictures, explains the issue like a car craftman!! He told me that the wrong part was installed in August by Mr. Tire when they went to do my Catalytic Converter and caused a vaccum to the engine and a valve got sucked into the manifold and did 3K woth of damage. Not to mention that my brakes & rotors that Mr. "repaired" are sqeaking because Ryan told me that Mr. Tire used very cheap parts. SAVE YOUR MIND & YOUR MONEY DO NOT GO HERE EVER!!!!! YOU WILL BE SORRY The case continues DO NOT USE MR.TIRE or MUNRO for ANY SERVICES this COMPANY DOES NOT CARE ABOUT LOYAL PAYING CUSTOMERS. VERY DANGEROUS MY DAUGHTER COULD HAVE BEEN SERIOUSLY INJURED BECAUSE OF NEGLIGENCE!! THIS COMPANY IS A SCAM DO NOT USE THEM SAVE YOUR MONEY, go to Bj's for tires, Jiffy Lube for Oil Changes and a TRUSTED MECHANIC Here are the Stats from the BBB about Mr. Tire do your research DO NOT GO HERE! Customer Reviews 1.16/5stars Average of 310 Customer Reviews 769 complaints closed in last 3 years 294 complaints closed in last 12 months

Aug 06, 2024

Would give 0 stars if I could. I took my car there for a catalytic converter replacement. After I got I back the car was never the same it had almost no pickup. So we took it back and they said they diagnosed it and it was the breaks. I knew it wasn't the breaks but If a mechanic says you have bad breaks you aren't going to keep driving the car. So they replaced the break and I still had the same problems. They told me to bring it back I was not comfortable with that. We found a new mechanic ( RCS auto Rosedale) who fixed it up and let us know whoever last worked on the car (mr. Tire) installed the wrong part and that's what caused the issues. So now I'm left with the charges for Mr. Tires faulty work new breaks I didn't need and the charges to fix the damages. All together over 3k. I'm not in a financial position for that. This company is extremely hard to deal with I'm in the process fighting the charges they will not budge even though they are clearly at fault for at the very least for the breaks. Even with the better business bureau involved nothing. Please don't trust them with car or money you will regret it.

Jul 06, 2024

Fantastic service, 2 new tires done on a Sunday afternoon. Dajanae was splendid and friendly.

Jul 06, 2024

Friendly and very helpful. Came in with a flat and was repaired and out within the hour.

Jul 06, 2024

No Stars and a lot of pain & suffering here since Jimmy & Mark left. We have been taking our cars all 4 here for 10+ years. August of 2023 I took my daughter's car in for repairs. Wrong parts were installed and major engine issues occured. I brought the car back because of a noise in the front, I could clearly hear the sound coming from the engine. I was called back by "Manager"named Tayvon, I couldn't understand what he was saying and he didn't know what he was talking about. He said, "We did a diagontic and did not find anything wrong with your car. The REAR brakes & rotors need to be replaced." I responded, "Are you sure?, the noise was coming from the front engine?? He replied, "yes, we did a brake diagnostic". When I picked up my car they did the FRONT brakes??? Also, there was still the engine noise. I called him, as I was driving away because I could still hear the noise in the engine. He said, "oh well, if you drive it home and the noise id still there call me" I drove the car home, now there was oil leaking everywhere and I called him. He said, "bring it in Monday" Are you kidding me???? I was not going to bring my car back clearly they had NO IDEA what they were doing or talkling about. I proceeded to bring the car to a trusted mechanic, that I was referred to RCS Automotive Middle River, Ryan is a genius, knows cars inside and out. Shows me parts, pictures, explains the issue like a car craftman!! He told me that the wrong part was installed in August by Mr. Tire when they went to do my Catalytic Converter and caused a vaccum to the engine and a valve got sucked into the manifold and did 3K woth of damage. Not to mention that my brakes & rotors that Mr. "repaired" are sqeaking because Ryan told me that Mr. Tire used very cheap parts. SAVE YOUR MIND & YOUR MONEY DO NOT GO HERE EVER!!!!! YOU WILL BE SORRY The case continues DO NOT USE MR.TIRE or MUNRO for ANY SERVICES this COMPANY DOES NOT CARE ABOUT LOYAL PAYING CUSTOMERS. VERY DANGEROUS MY DAUGHTER COULD HAVE BEEN SERIOUSLY INJURED BECAUSE OF NEGLIGENCE!! THIS COMPANY IS A SCAM DO NOT USE THEM SAVE YOUR MONEY, go to Bj's for tires, Jiffy Lube for Oil Changes and a TRUSTED MECHANIC Here are the Stats from the BBB about Mr. Tire do your research DO NOT GO HERE! Customer Reviews 1.16/5stars Average of 310 Customer Reviews 769 complaints closed in last 3 years 294 complaints closed in last 12 months

Jun 06, 2024

Great service

Jun 06, 2024

I brought my vehicle in for an alignment Because I thought something was bent or broken. The tech did not find any issues with the vehicle and gave my vehicle an alignment anyway. When I left, the vehicle was in worse shape than when I brought it in. I Drive straight and I can hear my tires squealing and it pops when I turn like something is bent/broken as why I brought it in to begin with.

Jun 06, 2024

If I could give zero stars I would. I really miss Mr.Jim.

Jun 06, 2024

Tayvon was very helpful , I Love this location, will definitely come back

May 06, 2024

A very happy customer 😀

May 06, 2024

I called and scheduled an appointment yesterday for 6pm for brakes change and when I arrived the gentleman told me they were closed and that he was the only person there. I told him how when I have an appointment at 6pm and y’all don’t closed until 7pm. The young lady that scheduled my appointment over the phone stated they take their last appointment at 6pm. I left and scheduled my appointment for this morning at 8am I arrived at 7:30 and no one was there but the sign on the door says open at 7:30am-7pm. It was one car in the back of the shop and one car sitting inside. This doesn’t make any sense what’s the point of scheduling appointments when nobody is there to open the shop on time and doing proper business hours. I won’t be going back after that foolishness.

May 06, 2024

Tayvon the manager helped me out with a nail in my tire. He was quick and professional. Great service! Thank you again.

May 06, 2024

Very poor service they charged me for tire rotation and they never did it