Mr. Tire Auto Service Centers

Nov 29, 2024

Great service and friendly associate (Tia). Fast and very helpful and informative

Nov 22, 2024

Had a great experience. Service was fast and precise. There prices are more than fair & they don't try to push unnecessary additional services on you! Will definitely return!!

Nov 22, 2024

Outstanding customer service, professional and courteous, will utilize them again

Nov 15, 2024

Excellent & informed!

Oct 06, 2024

Great place to go fast with decent service....

Oct 06, 2024

Great service as always! Friendly staff, very knowledgeable. Had brakes replaced in about 1 hour. Also adjusted rear brakes. Thanks so much!

Oct 06, 2024

I had a very good experience with a tire repair. The staff was courteous and friendly. I think it is a well run shop.

Oct 06, 2024

The staff at this location were very piss poor. Both the guy working on the cars and the guy at the front desk attitude and demeanor was very unwelcoming. They both acted as if they hated their jobs and were uninterested in serving me. The negative energy was so loud and noticeable that I decided to leave and get serviced at another location, which I had no issues with. Overall, very poor experience. Rating= 0 stars

Sep 06, 2024

Friendly & took care of what we needed in a timely manner. Thanks!

Sep 06, 2024

Horrible never again

Sep 06, 2024

I like this location because it is very close to my house. I would’ve rated it five stars but for my just being a few minutes late and not being served Friday evening. The desk attendant was due to his word and gave me an appointment for Saturday morning, first thing, I would also add another star the shop go back to vacuum your car after the service.

Sep 06, 2024

I've dealt with Mr. Tire when I was renting cars through Uber/Lyft. No issues. Chris was always on great help. Dewayne was pleasant up until 8/21. I brought my personal vehicle in to be serviced. I had an 8 am appointment. At the time of drop off, the location was not busy. There was 1 gentleman ahead of me. When it was my turn, I was nicely greeted by Dewayne. Told him what I was there for, simple oil change. He told me to give him a minute because the computer was giving him some troubles. He then asked for my information. As he continued on the computer, I mentioned to him that I was using a maintenance voucher through SilverRock. His whole attitude completely changed. He practically scorned me because I did not inform him, I'm guessing sooner than I did, letting him know I had a maintenance voucher. I was taken back by how quickly his whole demeanor changed as if I did something wrong. I even apologized for not letting him know sooner. He called around 10:30, letting me know my car was ready. When I went to pick up my car, the lot was completely empty. Besides an abandoned car. Then there was my car parked practically on the sidewalk. When I asked Dewayne why was my car parked the way it was, he said it was busy and that was the only parking space available. I find that very hard to believe. It was about 1:40 when I picked up my vehicle. Maybe Dewayne was having a bad day but I will not be returning to this Mr. Tire location. I can see if I waited until my oil change was done and then informed him of the maintenance voucher but I him know during the registration process. So I'm not sure what the issue was.

Sep 06, 2024

This was the best oil change and tire rotation that I have ever had. I have been driving for 35 years, I wish everyone could experience the great customer service, just as I did at Mr. Tire.

Aug 06, 2024

I was just at Harford Rd 21234 Mr.Tire . The mgr. Dewayne (I think) was just the nicest person u cld ever meet. The mechanic Jeremy was fabulous,polite and very work oriented. He took good care of Betsy(my car).Will definitely spread the word on my awesome visit.

Aug 06, 2024

The guy told me i needed tires and said that was the reason he could not do my alignment. I wasted my time there. The guy was lazy to me and just didn’t want to do and advise I should get tires. I took my car to FORD and they advised my tires were still good for another 3 months and provided the alignment. The guy at front desk was not very friendly and just made me not ever want to come to that Mr. Tire. I miss the old guy that use to work there. The staff is too lazy for me and not friendly

Jul 06, 2024

First Off I Wish Zero Stars Was An Option! The unprofessionalism Of The Cornrow Braids Wearing Manager is beyond me ! I made an appointment for 5pm when the advertised closing time is 7pm and when I showed up the whole entire store was closed, lights off , no employees in site! I call the call center for them to tell me they called the store manager (Braids) and he can’t do the services the next day only some and I would have to come back next week for the rest. While finding another location to accommodate my services fully I sat in the parking lot and a small car parks and a man (Braids) gets out and comes and unlocks the door. I open the car door and say, “hey do you work here do you know why they close and I had a 5’o clock appointment” ? Braids turns around in an nonchalant demeanor with looked to be a slight irritation on his face and responded, “I told customer service I don’t have any techs after 4pm and I tried to called you”. Now my first issue is definitely have no calls from him or his office no note placed in any records of contact trying to be made. Second issue is how is it he has the attitude that I was forced to call customer service to get help with him closing his store early and not communicating that with the business or the sign on the door ! Third where is your communication with the internet to update your hours or to at least let Mr.Tire cooperate know that you don’t work after 4pm. Either way not the paying customers issue and we shouldn’t have to deal with The Attitude ! The inconsideration & inconvenience!!

Jul 06, 2024

I called ahead and they told me to come in. I waited 4 hours for a tire change. It’s Not the one mechanic that actually showed up to works fault but whoever spoke to me on the phone shouldn’t have told me to come knowing they were short staffed. The reason it’s 5 stars is they gave me a discount in exchange for a 5 star review so here we are.

Jul 06, 2024

I'm not sure if it's because I'm a woman or not, but I definitely wasn't given good service. In 2024, this definitely shouldn't be the case. I will not be returning to this location!

Jul 06, 2024

The guy at the counter was very professional. He ordered my tires and installed them on time. Great experience!!!

May 06, 2024

Mr. Tire worked on my car engine and my car now has a new life. Now, my car is serving me perfectly fine. No issues. Thanks to Mr. Tire.

May 06, 2024

Was scheduled for a Monday and when I arrived I was told they may not get to me today, even though the store was open for 5 more hours. When I came back the following Wednesday, the techs were late and I sat there for 4 hours waiting to get 4 tires installed. Terrible customer service and the employees were at each other necks the entire time. Will never go back!

Apr 06, 2024

I would never go there. By one who's running a show, there is horrible rude and neutral center to others. He should no longer be working for that company.

Jan 06, 2024

Says they’re open on New Year’s Day. We drove here after confirming our appointment and no lights no one is here. False advertising

Dec 06, 2023

Great service. I’ve never been disappointed!

Dec 06, 2023

Honest , courteous, friendly, priced right

Dec 06, 2023

Horrible customer service. 3 employees acted like they had no time. Manager/supervisor being the worst one. Just pass this Mr tire and go to a different location.

Dec 06, 2023

I have been going to this location for years for my tires. Recently I went to purchase four new tires and was told that installation will take no longer than 45min to an hour so I opted to wait. After waiting for an hour the front desk employee came to me and stated ,” Whomever put the current tires on put on a lug nutt that was too small so we have to work with it a little more to get it off.” Upon which I replied okay. (Let me advise you that the current tires I’m having replaced they installed in 2020. )Approximately 20 to 30 minutes later the front desk representative returned this time stating,” So now the part that the lug nutt screws on is loose and is just turning.” In directly admitting damage. I took my vehicle to a nearby shop immediately who pointed out that the lugg nuts were indeed the same size which debunks the technicians first claim. The lug nut marked with black is the one they damaged. You can see in the photo all the dents and scratches from them trying to get off the lug nut). I wish I could upload video of how the stud is broken and just turning now. Furthermore if the stud was just turning why not immediately notify me or if you knew you couldn’t get it off properly I’d rather you come out and say that instead of damaging it and then acting as if it were already done. Now I am left with a $341 bill after spending $846 on tires. Where are the employees integrity!? Corporate is only agreeing to refund $30 for the tire install, what a slap in the face. Where is the proper investigation . I have video and photos and still they are refusing to pay for the damages. Stay far away from this place if you don’t want to be left with an additional bill. Now I have to go through the courts to get the reimbursement I deserve.

Dec 06, 2023

I have taken my car here for years for oil changes and minor repairs, and they have always been so kind and professional. The manager, Chris, is great! I was having issues with my diagnostic port due to work I had gotten done at another repair shop, and he and his team fixed it for no charge! It was an easy fix, but many places would have still charged the diagnostic fee. I highly recommend this location!!

Dec 06, 2023

They always do a good job on my vehicle. Chris the manager is very friendly and professional.

Dec 06, 2023

They got me in quickly for an oil change and tire rotation.

Dec 06, 2023

We went in to have our brakes checked, front and back. We thought we would need both. The brake inspection was free. We were pleasantly surprised to find out that we only needed front brakes and rotors. He told us the back brakes were fine. If he was dishonest, he could have hit us with back brakes too, but he was honest and did not take advantage of us.

Dec 06, 2023

What a great place. They get you in and out fast they give you a fair price and they’re so friendly. It makes you feel like its your local shop.